Banking,Team handling,QC checking,Query Solving

P.Geetha lakshmi

No */***, *th Cross Street, Rajagopalapuram, Moulivakkam, Chennai 600125.

Mobile Phone: 996-***-**** Email ID: ***********@**********.***

Career Objective

To work in a dynamic and challenging environment where my skills and abilities would be put to best

use and have to be an invaluable asset to the organization.

Summary

Having 7+ years of experience in the field of banking.

Preparing daily workloads for staff & co-ordinating the daily allocation of work

Working with the Onshore Counterpart and Quality team to drive business forward

Mentoring and training up all new staffs

Motivating the team to achieve high standards and KRO targets

Creating different characteristics within the team for diversity

Maintaining Quality & Productivity as per SLA requirement for the Team.

Self-motivated and energetic team player.

Excellent Communication Skills, highly enthusiastic, and good problem solving abilities.

Educational Details

Course

Institution

University/Board

Year

Performance

MCA

University of Madras, Chennai

University of Madras

2010

70.11%

B.Sc. (Electronic Science)

Annamalai University,

Chidambaram.

Annamalai University

2006

64.02%.

MDIT

SISI,Chennai

-

2005

B+

XII

Pallapatti Higher Secondary School, Pallapatti

State Board

2000

67.30%.

X

Pallapatti Higher Secondary School, Pallapatti

State Board

1998

81.45%.

Work Experience

Organization : Barclays Shared Services Pvt Ltd, Chennai

Designation : Process Expert

Total Experience : 01 July 2009 to 27 April 2015

Project : UKRB

Core Team : Account Opening & KYC

Process Handled : Payment Protection Insurance, Account maintenance, Regular Payments,

DDICA, Unpaid, Bereavement Process, Rejected Entries, Clash.

Responsibilities

Handled a team of 20 members.

Sharing the call output of the customer escalation board

Monitoring Team performance through Individual Performance Tracker. (Productivity & Quality) on daily basis.

Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.

Being a participant in the cross cluster process discussions

Motivate team members and creates a positive working environment

Update Advisors with the changes in process periodically.

Providing prompt and accurate information on individual performance

Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.

Organization : Siemens Information Processing Services Private Ltd, Chennai.

Designation : Officer- Process

Total Experience : July 2007 to June 2009

Project : Bites

Core team : Closed Accounts, STO & LASS

Nature of job : Back office work for leading bank in UK

Responsibilities:

Major responsibilities include adherence to quality and productivity levels by doing internal audit and ensuring SLA’s met.

Cross training the other team members.

Have handled the team in absence of Process Expert & Team Manager.

Achievements

Achieved Extra Miler Award in Barclays Shared Services Pvt Ltd,Chennai

Achieved Master Blaster Award in Barclays Shared Services Pvt Ltd,Chennai.

Achieved Super Star Award in Barclays Shared Services Pvt Ltd,Chennai.

Achieved Mahir Award(Best Performance Award) for the month of July 2008, December 2008 and February 2009 in Siemens Information Processing Services Pvt Ltd, Chennai.

Technical Skills

Operating System : Windows 2003, XP, Windows7

Packages & Tools : MS Office

Programming Languages : C, C++, VB

Internet Technologies : HTML, DHTML

DataBases : Oracle

Personal Details

Father Name : V. Palanisamy

Date of Birth : 07 April 1983

Gender : Female

Marital Status : Married

Languages Known : English and Tamil

Declaration :

I hereby declare that all the above information and particulars are true to best of my knowledge.

Date :

Place : Chennai. (P.Geethalakshmi)

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