Salesforce Administrator

Victor Mora

San Francisco, CA 510-***-**** **************@*****.***

SALESFORCE ADMINISTRATOR

Salesforce ADM-201 certified professional with 4 years of professional IT experience including new user set ups, customization, report development, and data management. 4 Years of expertise include:

Implemented advanced Excel spreadsheet analysis with an eye for details and using relevant functionalities for data cleansing ensuring data maintenance and quality control

Performed data mining in MySQL servers using advanced SQL queries, along with data analysis ensuring data maintenance and quality control

Attended business requirement gathering sessions, and crafted test cases based on the specific needs of business stakeholders to insure company builds were free from defects

Effective time manager, self-starter, self-motivated, team, result and detail-orientated, excellent interpersonal, analytical and problem solving skills WORK EXPERIENCE

SALESFORCE TECHNICAL LEAD

Creativ Digital Solutions JAN 2015 – PRESENT

Researched and implemented the latest Salesforce technologies to deliver the most high value solutions to our clients earning us a 97% customer satisfaction rate

Customized Salesforce XML data using the Eclipse Force IDE tool to mass create fields and transfer metadata from one org to another saving our team time and money

Configured Single sign-on enabling our Salesforce users to be automatically signed into their Salesforce org whenever they log into their Email accounts preventing time-consuming log in issues

Ensured data integrity through the proper use of de-duping, loading and exporting tools, for bulk of data using Data Loader and Data Import Wizard

Monitored team adoption rates and responded as needed providing them with training sessions, communication and documentation as needed

SALESFORCE ADMINISTRATOR NOV 2016 – MARCH 2017

First Graduate

Analyzed and reverse engineered a proprietary Salesforce Application to better meet company requirements saving First Graduate 20k annually in costly subscription fees

Created automated processes using process builder to trigger emails to be sent to student’s academic advisor when their GPA falls below 3.0 and to reflect recent information on the contact object

Used Lightning App Builder to customize the appearance of the First Graduate App to provide users with a more interactive and user-friendly experience

Presented an app demo and conducted a in person training for all staff on how to use the new custom-built salesforce instance

Built a mobile salesforce1 instance that enabled students and staff to view and enter student information on the go

QA TEST ENGINEER MAR 2015 – AUG 2015

Robert Half International

Tested company PC/MAC builds on various hardware platforms ensuring our customers did not encounter any defects

Created test cases in the HP ALM tool which enabled our team to verify that the applications we were testing met the requirements of our stakeholders

Reported defects in JIRA early in the development cycle which saved the company thousands of dollars from having to make costly fixes in the production stage INTERMEDIATE QUALITY ASSURANCE ANALYST AUG 2013 – FEB 2015 Blue Shield of California

Led a team that tested Blue Shield of California’s first iOS/android mobile application which went live successfully without any major defects

Created diagrams for sets of Business Requirements which contributed to a 40% decrease in the incidence of high priority defects present late in the testing life-cycle

Wrote SQL queries in TOAD to extract test data from databases to make sure we had the sufficient amount of data necessary to conduct further testing PROFESSIONAL DEVELOPMENT

SALESFORCE TRAINING PARTICIPANT JUN 2016 - OCT 2016 Jewish Vocational Service

Designed and implemented a Recruiting and Job Search Application on Salesforce.com

Effectively managed 2 developer orgs and 1 production org with over 50 users and successfully deployed changes from sandbox to production org using change sets

Automated workflow and approval processes, created reports and dynamic dashboards, performed data migration and deployed changed between production org and sandboxes CERTIFICATIONS AND AREAS OF TECHNICAL EXPERTISE

Certifications: Salesforce Certified Administrator (ADM-201) Languages: SQL and professional fluency in Spanish Salesforce Tools: Reports and Dashboards, Process Builder, Visual Workflow, Flows, Workflow Rules, Approval Processes, Validation Rules, Formula Fields, Web2Lead, Web2Case, Email2Case, Single sign-on, Schema Builder, Change Sets, Force.com IDE, Data Import & Export Wizard, Data Loader, Salesforce1, Visualforce, Cloud Scheduler and email templates

EDUCATION

QA TRAINEE MAR 2013 - JAN 2014

Year Up / City College of San Francisco

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