Office Customer Service
Resume:
Sayed Ismail
Add: ***** fraley blvd Dumfries VA *2026
Cell no : 773-***-****
E-mail: ******.*******@**********.***
Education
Nasir Khesraw High School, Kabul Afghanistan (2005)
High School Certificate
Computer Skills
Operating System
Window’s 98 2. Window’s 2000 Professional 3. Window’s 2000 Advance Server 4.
Window’s 2003 Advance Server 5. Window’s Xp2006 6. Window’s me 7. Linux Red Hat
Microsoft Office
Microsoft Excel
Microsoft Access
Microsoft Word
And other
Experience
Logistics & Facilitation officer (2004 – 2006)
Azizi Hotak Group
Procurement of goods and services to the Company.
Maintain procurement department files. Ensure all documents are available.
Preparing of the price lists of equipment for all pump station of the company.
Preparing of monthly reports.
Purchasing of all construction material and technical equipment for the company.
Preparing of the transportation by track on the projects during the day.
Preparing of payment request for the finance department.
Keeping accurate stock control and report all the time monthly.
Getting of plates for all the vehicles of Azizi Hotak Group.(Traffic Department)
Doing all custom clearance for the company.
Purchasing of the materials for Kitchen.
Arranging of the parties for the company.
Arranging of extra materials for office when needed.
Purchasing of uniform for workers.
Purchasing of stationery and furniture for office.
Controlling of the cleaners to clean the office.
Controlling of the kitchen and the food about the quality and neat.
Repairing of the office painting, electrical, water supply.
Controlling of electricity and repairing of generator and cars when needed.
Trainee Employee in Azizi bank (2nd January 2006 – 20nd February 2006)
Azizi Bank (Malik Asghar Square, Next to Ministry of Foreign Affairs)
Get the training related to different financial terms
Get the training of Banking Software
CBS training for 40 days
Get knowledge of Banking terminologies
Practical classes for different sections of Bank
Get appreciation certificate from Azizi bank
Work experience in Azizi bank (2nd Jan 2006 tell 30 May 2008)
Azizi Bank (Malik Asghar Square, Next to Ministry of Foreign Affairs)
CSO,(Customer Service Officer)
Authorization of account opening
Authorization of voucher
Controlling of all customer service representative'
Solve the problem of customer
Issuing of cheque book
Account opening and closing register, cheque book register
Given statement of account to the specific customer or for authorize person
Statement register
Remittance Officer,
All Inward funds transfer
Issuing of Banker cheque
Account statement
funds transfer to all local branches of Azizi Bank
Passing the entry of funds that comes from province branches of Azizi Bank
Reconciliation of entry that relate to our department
Compliance Officer,
LCTR transaction report
STR report
CIF report
AOF,s Report
TT,s Report
Western Union Transaction report
Make monthly report and forward to head office department
Payment Settlement Officer,
Filling the TT forms to the customer
Pass the transfer entry's
Swift Message
ITRS report
Transfers
Reconciliation of TT's
Filling
Western Union,
Inbound transaction
Outbound transaction
Branch Operation Manager, [Faryab Branch]
Control of branch
Direct contact to the customer to make solve the problem
Authorization of CIF, AOF's, uploading of sign & photo to the system
Account statement
Authorizing of cheque book
Checking the cash report at the end of day
Sending the report of the account scheme
Sending the report daily to the main branch.
Authorizing of the Debits more than 5000 dollars.
Logistics and Facilitation Officer, [May 2008-Jan 2009] New Afghan Logistics Company
Preparation of all necessary document for handling of logistics good according to the policies.
Monitor the Kitchen food service, purchase the foods for the kitchen .
Preparing the transportation for the office staff to home-office-travel.
Material and supplies stocking in a proper place.
monitor office interior and exterior cleanliness and maintenance.
Maintain the records of logistics process related documents and files.
Raise purchase order.
Prepare reports and monitor the projects as required
Deal with the suppliers for construction Materials and other requirements for the office.
Preparing the transport for delivery of the containers to the projects as required.
Doing the custom clearance of the goods for the company.
Purchasing of stationary for the office.
Purchasing of supporting fuel. Oil fuel filter for generators.
Repairing of the cars and generators when needed.
Controlling of the cleaners to clean the office.
Repairing of the office, electricity water supply and some other necessary things.
Getting visas for the foreigners stuff of the company.
Undertake field missions when required.
Custom Clearance of goods, vehicles.
Getting the afghan visas for the foreigners .
Getting the booklets and plates for other offices.
British Embassy Kabul (Jan 2009-Sep-2010) Facilitation & Logistics Officer.
Registration of vehicles getting CD plates and booklets
Custom clearance of the vehicles and the other documents through ministry of finance airport custom Kabul custom.
Delivering of mails through Embassy to ministries, presidential palace, parliament, Embassies, UN organization, and other addresses in Kabul.
Doing of the UNHAS booking
Booking of tickets from UNHAS &Safi Airways to embassy taking of documents to Pouch and bringing of documents from UNHAS to Embassy.
Processing of documents to ministry of foreign affairs, ministry of interior affairs and ministry of finance.
Doing of airport facilitation for the incoming passengers & outgoing passengers like checking of their luggage’s, passport checking.
Doing of all kinds of Facilitation for the British Embassy, delivery of the goods from embassy to Airport, Lashkargah and some other places by Truck.
Getting visas for all UK Stuff Diplomatic visas and none diplomatic visas.
Getting of work permit for all the Pakistani workers in British Embassy.
Doing of all custom clearance for the Lash Kargah and Kabul.
Logistics job Details:
Purchase supplies for all the British Embassy & Lashkargah.
Organizing transport from supplier’s airport & custom to Embassy & Lashkargah.
Purchasing of Stationary for the Embassy.
Updating of all the stores like stationary, vehicle spare parts, house hold items.
Provide and distributing of the stationary and office items to all department of British Embassy.
Preparing of the procurement request for all supplies office and guest houses.
Arrange the parties and ceremonies for the British embassy, like preparing of the rugs, music, Tarpaulins and all necessary things.
Purchasing of vehicle spare parts for British Embassy workshop.
Purchasing of Oil for all the vehicles of British Embassy.
Coordinate work with base managers.
Traveling to Kandahar Helman sometimes for doing some logistics work and custom clearance Requirements’.
Preparing of payment request to the finance Department.
Filling of all the necessary document in accurate.
Doing of inventory of all the stocks and maintain the reports of stock update every month.
Purchasing of furniture for the British Embassy.
Controlling of the cleaners to clean all the places.
Purchasing of electric devices and plumbing devices when needed.
Repairing of generators when needed.
Pax Mondial [ Sep 2010-30 oct 2011]
Contracts Administrator & Logistic Officer.
Making the timesheets of all workers every month.
Doing the inventory for the entire warehouse every month.
Preparing the project list with expenses to my Manager.
Controlling all the workers & also checking the fuel every day.
Checking of workers attendance.
Giving the update report the main office about the stock.
Purchasing of electrical and plumbing materials for all projects.
Purchasing of stationary oil furniture and some other materials for office.
Repairing of the official vehicles when needed.
Controlling of all the workers on the project and the warehouse.
Arranging of the interview for the workers in KAIA and ISAF for getting the Batch.
Filling the forms for the workers.
Kopcke Global.( 30 Oct 2011- September 2012 )
As transport Coordinator.
Updating the Truck Hire locks.
Preparing the schedule for the drivers.
Preparing the truck for the delivery of the stuff to the customers.
Preparing the truck way bill.
Checking the temperature of the truck .
Sealing the trucks .
Giving the reports to our offices.
Checking the tiny tag .
Controlling the local drivers .
CACI ( September 2012 till September 2014)
Kabul Afghanistan
Worked as English to Dari and Pashto translator and facilitation officer with US CENTCOM projects.
Uber Driver ( 2015 till now )
Just driving around the DC area.
Skills
Able to work full time
Able to do all administrative duties
Able to learn fast
Motivated worker
Able to work with patience
Good skill of tongue
Hobbies
Sports (Football)
Reading
Music
Language Skills
Language
READ
WRITE
SPEAK
UNDERSTAND
Dari
Yes
Yes
Yes
Yes
Pashto
Yes
No
Yes
Yes
English
Yes
Yes
Yes
Yes
References
Khuja Nabiullah
Administrator
British Embassy Kabul, Afghanistan
Engineer Jawed Mayar
Contact this candidate