Professional Profile
Motivated and conscientious professional with extensive expertise in multitasking and following through to achieve project goals in a timely manner. Proven ability to effectively communicate with customers and provide exceptional service that ensures client retention and positive feedback. Over 20 years of experience in providing emergency assistance, disaster relief, and education through the American Red Cross. Capable of leading and inspiring others to support charities in a variety of ways. Extensive experience in implementing programs that spread awareness to specific causes and in organizing fundraisers.
Summary of Qualifications
Proficient knowledge of Microsoft Office, i.e., Microsoft Word, Excel, PowerPoint, Publisher, Access and Outlook
CPR and First Aid Certified
Expert in customer relations
Experience training/instructing small and large class sizes
Committed team player
Exceptional leadership and communication skills
Self-starter
Maintain focus on priorities of assignments Coordinate meetings and schedules
Maintain confidential information and financial documents Knowledge of insurance industry
Experience in public speaking with small and large groups Experience with Event planning
Maintain operating policies and procedures Business Administrative
Specialize in professional office procedures Set travel arrangements for staff
Professional Experience
Kingsley House
New Orleans, LA
Summer Camp Program Group Leader Jun 2013 – Present
After School Care Program Group Leader Aug 2013 – May 2016
Guides and mentors’ students aged 4 -13 years old. Supervises camp programs and outings. Assists with Mathematics, Language Arts, and Science homework assignments. Submits daily reports of participant’s progress within program.
Orleans Parish School Board
Job site: Benjamin Franklin Elementary School
New Orleans, LA
Paraprofessional/Assistant Physical Education Coach/Playworks Support Aug 2016 – Jul 2017
Paraprofessional/Assistant Secretary/Office Support Aug2015 – May 2016
Paraprofessional/Assistant Librarian/Library Support Jan 2015 – May 2015
Provided administrative support to the school secretary, faculty, staff, and students. Guided and mentored students in grades Pre-K through 8th grade. Member of Medic Team under the supervision of the school nurse. Maintained CPR/AED certification through American Heart Association.
New Orleans Regional Business Park
New Orleans, LA
Administrative Assistant Oct 2011 – May 2013
Provided administrative support to the Executive Director. Maintained agency web page and provided electronic and IT equipment support when necessary. Maintained accounting software for CPA and file all necessary purchasing documents, enter document data in computer, using mailing system include US stamp machine and receipts for auditor. Attended How to Set-up your Business by using QuickBooks software course taught by Southern University. Contacted Media to invite to all board meetings. Responded to general inquiries from Commissioners/board members, staff, consumers, and stakeholders, recorded and transcribed meeting minutes, set-up boardroom for all meetings. Gave tours and rented office space to small businesses. Contacted and arranged meets with new and old small businesses in the area. Made travel arrangements for Executive Director and Commissioners.
Bronner Brothers Inc/Upscale
New Orleans, LA
Southwest Regional Area Coordinator Jan 2012 – Jul 2017
In-Store Promotional Sales Associate Jan 1997 – Jan 1999
Conducted presentations to promote company products within our seven states area (Louisiana, Mississippi, Kentucky, Oklahoma, Arkansas, Texas and New Mexico). Drove sales through upselling products based on customer’s past purchases and preferences. Built rapport with customers by providing education and assisting them with their selections pretending to haircare and skincare products. Also, promoted the company's Upscale magazine at every event. Setup promotional booths for beauty and haircare events. Recruited temporary workers to assists during the events. Sold products to beauty supply businesses and built partnerships with the private, community and schools businesses.
Safety Experience
Louisiana Capital Area Chapter American Red Cross
Baton Rouge, LA
Service to the Armed Forces Specialist/
Disaster Human Resources Admin/Response Specialist Nov 2009 – Sep 2011
Disaster Volunteer/Disaster Instructor Oct 2006 – Sep 2011
Health & Safety Department Program Manager/Instructor Specialist Oct 2006 – Jun 2008
Okinawa, JA
Emergency Services Department Temporary Station Manager Jan 2003 – Feb 2003
Field Office Coordinator/Volunteer CPR Instructor May2003 – Oct 2003 Armed Forces’ Emergency After-Hour Caseworker Aug 2002 – Jun 2006
Provided financial assistance and emergency communication services to military personnel and their dependents. Ensured disaster response program maintained compliance with FEMA’s disaster training requirements. Acted as the Disaster Action Team Captain for disaster relief for Baton Rouge and surrounding areas. Ensured program maintained compliance with FEMA’s disaster training requirements. Implemented safety programs and courses that focused on the youth to spread community awareness. Conducted disaster preparedness, Organized health and safety training courses; CPR/AED, standard First Aid, babysitter’s, blood borne pathogens, workplace safety, and OSHA compliance training courses. Supervised Health & Safety Instructors (10). Maintained certifications for professional rescuer instructor, lay responder instructor, and disaster instructor. Provided counseling and referrals to duty Chaplain when necessary.
Professional Development & Certifications
American Heart Association Heartsavers
CPR/AED Adult, Child, and Infant Certification Feb 2017 (Current)
Standard First Aid Certification Feb 2017 (Current)
American Red Cross Louisiana Capital Area Chapter
FEMA IS-100.a Introduction to Incident Command System, ICS-100 Apr 2010
Client Casework Providing Emergency Assistance Jun 2009
Collaborating to Ensure Effective Service Delivery Mar2009
Pandemic Flu Presentation Leader’s Training Aug 2007
Public Affairs in Disaster I Jan 2007
Disaster Assessment Part I & II Jan 2007
Community Services Overview Jan 2007
Certified Health and Safety Instructor Oct 2006
Kingsley House New Orleans
Licensure, Certification
Certified Associate in Healthcare Information & Management Systems Nov 2013
HIPPA Training Update Nov 2008 to Present
Education
Everest University Online Tampa, FL
Candidate for Bachelor of Science in Business Administration & Computer Studies
Jun 2012 – May 2015
Delgado Community College New Orleans, LA
Associate of Science in Business and Computer Studies Degree Awarded Dec 1998
National Council of State Boards of Nursing, Inc.
Certified Nursing Assistant Certification Awarded Feb 1993
Volunteer Experience
Playworks Volunteer
Title: Assistant PE Coach Aug 2016 to Present
Guided and mentored students in grades Pre-K through 8th grade.
Enforce safe play during PE classes and recess.
Assist at every game such as girl basketball and flag football.
American Red Cross Volunteer 20+ years.
Title: DAT (Disaster Action Team) Captain/Officer Baton Rouge, LA Nov 2009 to Jun 2012
Title: Disaster Instructor Baton Rouge, LA Nov 2009 to Sept 2011
Title: SAF Volunteer Louisiana State Manager Baton Rouge, LA Jul 2010 to Sept 2011
Title: Staff Planning & Support Supervisor and Local Community Volunteer Dec 2009 to Sept 2011
Title: Disaster Services Human Resource Supervisor Baton Rouge, LA Oct 2006 to Sept 2011
Title: Health & Safety Instructor Specialist Volunteer Baton Rouge, LA Oct 2006 to May 2008
Title: Health & Safety Instructor Volunteer Okinawa, Japan Aug 2002 to Jun 2006
Leadership Experience
Kubasaki High School Parents Group Okinawa, JA
Title: President Aug 2004 to Jun 2005
Raised over $44,000.00 for the Senior Class of 2005. Raised over $6,700.00 for the Seniors’ Trip to Tokyo Disney Tokyo Japan.
United States Marine Corps Officer Wives Club Beaufort, SC.
Title: Chef Warrant Officer’s Wife Aug 1999 to Jun 2006
Assisted enlisted and Non-commission officers’ wives by providing services information. Assisted with all group activities. Recruitment of fellow wives. Assisted with camping trips.
Robert Smalls Middle School Improvement Council Board Beaufort, SC.
Title: Board Member/Parent Aug 2000 to Jun 2002
Help improve the middle school experience for the students and teachers.
Girl Scout Of The Low Country Laurel Bay, SC
Title: Girl Scout/ Assistant/Parent Oct 1999 to Oct 2001
Assisted the Group Leader with girls ages 10 through 12 with all girl scout activities and field trips.
Oakdale City Park Gretna, LA
Title: Volunteer Girl Basketball Coach/Parent Oct 1998 – Dec 1998
Assisted and trained girls’ basketball for ages 7 through 9. Win 9 out of 10 games. Assisted team and parents by providing game information. Assisted with all group activities. Assisted with field trips to other local parks.
Professional References
Mrs. Adrian Y. Todd
***************@*******.*** August 1993 – Present
Youth Services Director at Kingsley House New Orleans 770-***-****
Ms. Morgan Green
**************@****.** January 2015 – July 2017
Human Resource Manager at Orleans Parish School Board
Mrs. Shantea Pierce
***.*********@*****.*** August 2016 – Present
Co-Worker at Benjamin Franklin Elementary School 808-***-****
Mrs. Ursula Glenn
**********@***.*** October 2006 – Present
Co-Worker at American Red Cross Baton Rough 281-***-****
***********@*****.*** Mrs. Donielle Clayton Co-Worker at American Red Cross Baton Rough June 2008 – Present