Professional Profile

Motivated and conscientious professional with extensive expertise in multitasking and following through to achieve project goals in a timely manner. Proven ability to effectively communicate with customers and provide exceptional service that ensures client retention and positive feedback. Over 20 years of experience in providing emergency assistance, disaster relief, and education through the American Red Cross. Capable of leading and inspiring others to support charities in a variety of ways. Extensive experience in implementing programs that spread awareness to specific causes and in organizing fundraisers.

Summary of Qualifications

Proficient knowledge of Microsoft Office, i.e., Microsoft Word, Excel, PowerPoint, Publisher, Access and Outlook

CPR and First Aid Certified

Expert in customer relations

Experience training/instructing small and large class sizes

Committed team player

Exceptional leadership and communication skills

Self-starter

Maintain focus on priorities of assignments Coordinate meetings and schedules

Maintain confidential information and financial documents Knowledge of insurance industry

Experience in public speaking with small and large groups Experience with Event planning

Maintain operating policies and procedures Business Administrative

Specialize in professional office procedures Set travel arrangements for staff

Professional Experience

Kingsley House

New Orleans, LA

Summer Camp Program Group Leader Jun 2013 – Present

After School Care Program Group Leader Aug 2013 – May 2016

Guides and mentors’ students aged 4 -13 years old. Supervises camp programs and outings. Assists with Mathematics, Language Arts, and Science homework assignments. Submits daily reports of participant’s progress within program.

Orleans Parish School Board

Job site: Benjamin Franklin Elementary School

New Orleans, LA

Paraprofessional/Assistant Physical Education Coach/Playworks Support Aug 2016 – Jul 2017

Paraprofessional/Assistant Secretary/Office Support Aug2015 – May 2016

Paraprofessional/Assistant Librarian/Library Support Jan 2015 – May 2015

Provided administrative support to the school secretary, faculty, staff, and students. Guided and mentored students in grades Pre-K through 8th grade. Member of Medic Team under the supervision of the school nurse. Maintained CPR/AED certification through American Heart Association.

New Orleans Regional Business Park

New Orleans, LA

Administrative Assistant Oct 2011 – May 2013

Provided administrative support to the Executive Director. Maintained agency web page and provided electronic and IT equipment support when necessary. Maintained accounting software for CPA and file all necessary purchasing documents, enter document data in computer, using mailing system include US stamp machine and receipts for auditor. Attended How to Set-up your Business by using QuickBooks software course taught by Southern University. Contacted Media to invite to all board meetings. Responded to general inquiries from Commissioners/board members, staff, consumers, and stakeholders, recorded and transcribed meeting minutes, set-up boardroom for all meetings. Gave tours and rented office space to small businesses. Contacted and arranged meets with new and old small businesses in the area. Made travel arrangements for Executive Director and Commissioners.

Bronner Brothers Inc/Upscale

New Orleans, LA

Southwest Regional Area Coordinator Jan 2012 – Jul 2017

In-Store Promotional Sales Associate Jan 1997 – Jan 1999

Conducted presentations to promote company products within our seven states area (Louisiana, Mississippi, Kentucky, Oklahoma, Arkansas, Texas and New Mexico). Drove sales through upselling products based on customer’s past purchases and preferences. Built rapport with customers by providing education and assisting them with their selections pretending to haircare and skincare products. Also, promoted the company's Upscale magazine at every event. Setup promotional booths for beauty and haircare events. Recruited temporary workers to assists during the events. Sold products to beauty supply businesses and built partnerships with the private, community and schools businesses.

Safety Experience

Louisiana Capital Area Chapter American Red Cross

Baton Rouge, LA

Service to the Armed Forces Specialist/

Disaster Human Resources Admin/Response Specialist Nov 2009 – Sep 2011

Disaster Volunteer/Disaster Instructor Oct 2006 – Sep 2011

Health & Safety Department Program Manager/Instructor Specialist Oct 2006 – Jun 2008

Okinawa, JA

Emergency Services Department Temporary Station Manager Jan 2003 – Feb 2003

Field Office Coordinator/Volunteer CPR Instructor May2003 – Oct 2003 Armed Forces’ Emergency After-Hour Caseworker Aug 2002 – Jun 2006

Provided financial assistance and emergency communication services to military personnel and their dependents. Ensured disaster response program maintained compliance with FEMA’s disaster training requirements. Acted as the Disaster Action Team Captain for disaster relief for Baton Rouge and surrounding areas. Ensured program maintained compliance with FEMA’s disaster training requirements. Implemented safety programs and courses that focused on the youth to spread community awareness. Conducted disaster preparedness, Organized health and safety training courses; CPR/AED, standard First Aid, babysitter’s, blood borne pathogens, workplace safety, and OSHA compliance training courses. Supervised Health & Safety Instructors (10). Maintained certifications for professional rescuer instructor, lay responder instructor, and disaster instructor. Provided counseling and referrals to duty Chaplain when necessary.

Professional Development & Certifications

American Heart Association Heartsavers

CPR/AED Adult, Child, and Infant Certification Feb 2017 (Current)

Standard First Aid Certification Feb 2017 (Current)

American Red Cross Louisiana Capital Area Chapter

FEMA IS-100.a Introduction to Incident Command System, ICS-100 Apr 2010

Client Casework Providing Emergency Assistance Jun 2009

Collaborating to Ensure Effective Service Delivery Mar2009

Pandemic Flu Presentation Leader’s Training Aug 2007

Public Affairs in Disaster I Jan 2007

Disaster Assessment Part I & II Jan 2007

Community Services Overview Jan 2007

Certified Health and Safety Instructor Oct 2006

Kingsley House New Orleans

Licensure, Certification

Certified Associate in Healthcare Information & Management Systems Nov 2013

HIPPA Training Update Nov 2008 to Present

Education

Everest University Online Tampa, FL

Candidate for Bachelor of Science in Business Administration & Computer Studies

Jun 2012 – May 2015

Delgado Community College New Orleans, LA

Associate of Science in Business and Computer Studies Degree Awarded Dec 1998

National Council of State Boards of Nursing, Inc.

Certified Nursing Assistant Certification Awarded Feb 1993

Volunteer Experience

Playworks Volunteer

Title: Assistant PE Coach Aug 2016 to Present

Guided and mentored students in grades Pre-K through 8th grade.

Enforce safe play during PE classes and recess.

Assist at every game such as girl basketball and flag football.

American Red Cross Volunteer 20+ years.

Title: DAT (Disaster Action Team) Captain/Officer Baton Rouge, LA Nov 2009 to Jun 2012

Title: Disaster Instructor Baton Rouge, LA Nov 2009 to Sept 2011

Title: SAF Volunteer Louisiana State Manager Baton Rouge, LA Jul 2010 to Sept 2011

Title: Staff Planning & Support Supervisor and Local Community Volunteer Dec 2009 to Sept 2011

Title: Disaster Services Human Resource Supervisor Baton Rouge, LA Oct 2006 to Sept 2011

Title: Health & Safety Instructor Specialist Volunteer Baton Rouge, LA Oct 2006 to May 2008

Title: Health & Safety Instructor Volunteer Okinawa, Japan Aug 2002 to Jun 2006

Leadership Experience

Kubasaki High School Parents Group Okinawa, JA

Title: President Aug 2004 to Jun 2005

Raised over $44,000.00 for the Senior Class of 2005. Raised over $6,700.00 for the Seniors’ Trip to Tokyo Disney Tokyo Japan.

United States Marine Corps Officer Wives Club Beaufort, SC.

Title: Chef Warrant Officer’s Wife Aug 1999 to Jun 2006

Assisted enlisted and Non-commission officers’ wives by providing services information. Assisted with all group activities. Recruitment of fellow wives. Assisted with camping trips.

Robert Smalls Middle School Improvement Council Board Beaufort, SC.

Title: Board Member/Parent Aug 2000 to Jun 2002

Help improve the middle school experience for the students and teachers.

Girl Scout Of The Low Country Laurel Bay, SC

Title: Girl Scout/ Assistant/Parent Oct 1999 to Oct 2001

Assisted the Group Leader with girls ages 10 through 12 with all girl scout activities and field trips.

Oakdale City Park Gretna, LA

Title: Volunteer Girl Basketball Coach/Parent Oct 1998 – Dec 1998

Assisted and trained girls’ basketball for ages 7 through 9. Win 9 out of 10 games. Assisted team and parents by providing game information. Assisted with all group activities. Assisted with field trips to other local parks.

Professional References

Mrs. Adrian Y. Todd

ac2yh3@r.postjobfree.com August 1993 – Present

Youth Services Director at Kingsley House New Orleans 770-***-****

Ms. Morgan Green

ac2yh3@r.postjobfree.com January 2015 – July 2017

Human Resource Manager at Orleans Parish School Board

Mrs. Shantea Pierce

ac2yh3@r.postjobfree.com August 2016 – Present

Co-Worker at Benjamin Franklin Elementary School 808-***-****

Mrs. Ursula Glenn

ac2yh3@r.postjobfree.com October 2006 – Present

Co-Worker at American Red Cross Baton Rough 281-***-****

ac2yh3@r.postjobfree.com Mrs. Donielle Clayton Co-Worker at American Red Cross Baton Rough June 2008 – Present

504-***-****

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