Technical Support Active Directory
Resume:
Xavier Faison
McDonough Ga **253
******@*****.***
Objective
To obtain a position as a Desktop Support Specialist or a position in a related field.
Education/ Certification
Herzing University Atlanta, GA
Bachelors of Computer Science (Major: Information Technology) June 2008
CompTIA A+ Certification (August 2013)
Work Experience
Cumulus Media September 2014- Present Atlanta, GA
IT Support Specialist
Administers Company standards and policies with respect to the implementation and operation of the Company’s technical infrastructure.
Install, analyzes and troubleshoots as necessary desktops, laptops, mobile devices, printers, monitors, routers, VPN, and switches in assigned offices.
Evaluate new computer hardware and software and processes in regional environment working in conjunction with other IT staff.
Setup assigned offices on a LAN/WAN connection as directed by the network teams.
Provides second level technical support; and provides status reports on regional trends and activity.
Perform monthly Security Group Audits and User Audits
Responds to Windows OS, Microsoft Outlook, and other supported software problems.
Works with Technical Asset staff to maintain current inventory of all equipment within assigned office(s).
Setup and Manage Vonage Phone system.
Create and document knowledge solutions for Support database.
Creating/deleting users from Active Directory
Perform administrative duties for Active Directory (setup/grant access to security and distribution groups).
Document tickets using the Service Desk ticketing systems. (ManageEngine)
Perform week /daily data backups with data tapes and data retrieval.(Symantec Backup Exec15)
Imaged/Reimaged desktops and laptops with the company build.
Assigned user accounts in Active Directory and File Shares, and granted permissions to shared resources.
Assign Security badges using Facility Commander software for building and floor access.
Manage and Setup Email accounts using Microsoft Exchange 2013.
Setup corporate conference meetings, using Bluejeans video conferencing software
Examworks (Contract) February 2014- September 2014 Atlanta, GA
Service Desk Analyst
Provide first line technical support and customer service support to clients
Logs all help desk calls or email requests into Problem Reporting System(ManageEngine)
Provide first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments
Installed software and hardware, peripheral equipment(ishare,jabber,digiplayer,bomgar)
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Works with members of the desktop/network teams and other workgroups within IT on projects and initiatives as needed.
Configure\Setup Scanning Stations,Printers, PC’s,MAC’s, Laptops, and Zero Clients
Installed, Troubleshoot and Maintained VDI(VMWare)and VPN(Cisco AnyConnect)
Migrated approximately 300-400 users from Windows XP desktop to Windows 7 desktop and upgrade VMware View Client 4.6 to VMware 5.4 Horizon View Client
Add and removed users, reset passwords, created profile paths, assign users to groups/and privileges
Brooksource October 2013-December 2013 Sandy Springs, GA
Lead Infrastructure Specialist (Northside and Kennestone Hospital)
Installed Sophos/Truecrypt Encryption software
Perform Sophos /Truecrypt data encryption testing/evaluation
Provide general installation assistance to others as needed
Work with hospital staff (e.g. managers, support staff, project manager) to plan encryption implementation, enhancements and changes.
Document issues, security mechanisms and complete inventory
Report each team members completion sheet to project manager
SCLC Learning Center October 2008 – December 2012 Atlanta, GA Computer Instructor/Program Coordinator
Train clients on Microsoft Office Suite 2007 (Word, Excel, and PowerPoint)
Provide training for Fulton County Workforce Development and AARP clients
Develop and facilitate a variety of training curriculum
Develop and implement customized training and assist with systems development
Complete professional development and in-service activities in keeping with program standards
Provide employment readiness programs to make clients more marketable for the workforce
Place Properties August 2006-June 2007 Morrow, GA PC / Desktop Technician
Configured and managed internal network for over 850 residents
Successfully resolved in-house computer hardware/software problems
Provided on call technical support for residents and management
Managed college housing internal network and satellite cable system
Provided user maintenance services using Active Directory
Monitored and configured Cisco Catalyst 2950 & 3550 switches
Maintained and controlled Fiber Optic Switches and Packet shaper
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