Manager Support

Curtis Freeman

Adjunct Faculty Member - SFL TAP

Hope Mills, NC 28348

***********@*****.*** - (910) - 779-6947

To obtain a full time Management support position with Superior Group as a Facility Manager. WORK EXPERIENCE

Adjunct Faculty Member

SFL TAP - 2015-01 - Present

Camp Arifjan, Kuwait

Supervisor: Yim, Sunneary ********.*.***.***@****.*** 318-***-**** Hour per week: 15

Instructor: Prepare and sustain lectures on specialized subjects. Develop lessons plans. Draft course syllabus and create assignments, Grade exams, reports and assignments Organize and maintain a proper teaching environment, Monitor students' development, Participate in meetings and campus events conducted by the institution, Stimulate and motivate students to learn more, Initiate and moderate classroom discussions and debates, Help students achieve their goals and objectives, Ensure compliance with university policies, guidelines and processes.

Contract Installation Manager

SFL TAP - Camp Arifjan - 2014-10 - Present

Supervisor: Bob Smith 314-***-****; Contact: Yes

Salary: $65,000.00 per year

Hours per week: 40

Manage a new SFL-TAP Center in Kuwait; the first of its kind, in an area serving up to 15,000 military personnel from all branches of the military presently deployed to the Middle East. Develop and execute media outreach plan, in conjunction with U.S. Army Central (USARCENT) Public Affairs Office (PAO), to market services provided at the Camp Arifjan SFL-TAP Center to leadership and troops deployed to an area of operation

(AOR) consisting of, but not limited to, Kuwait, Bahrain, Qatar, Oman, Afghanistan, and Iraq. Collaborate with USARCENT and Area Support Group Kuwait (ASG-KU) Directorate of Installation Support (DIS) to procure office furniture and office equipment worth over $80K for the SFL Center. Present bi-weekly reports to ASG- KU DIS, quarterly to USARCENT, on SFL Center progress and development. Implement Veterans Opportunity to Work (VOW) Transition Goals, Plans, Success (GPS) curriculum by conducting staff development trainings for five SFL staff members who facilitate classes for up to 100 new clients monthly. Provide mass briefings for troops remotely located at various military installations in Kuwait, ensuring base leadership is aware of the necessity of ACAP and services offered. Ensure all staff members are in compliance with host nation residency and military installation policies; work with local sponsoring company to expedite the Kuwaiti Visa 18 residency permit and military installation access process for SFL employees. Career Transitioning Counselor III

SFL TAP - 2013-10 - 2014-10

Camp Arifjan Kuwait

Supervisor: Georgia Flores 318-***-****; Contact: Yes Salary: $55,000.00 per year

Hours per week: 40

Duties: Provide pre-separation briefing to demobilizing National Guard, Active Reserve and Active Duty Soldiers. Conduct pre-separation briefings, reintegration briefings, job assistance seminars and workshops. Assist clients in preparing Individual Transition Plans. Mentors clients as they use the information gained from briefings, workshops and seminars to begin their career transition. Provide mass briefings for troops remotely located at various military installations in Kuwait, ensuring base leadership is aware of the necessity of ACAP and services offered. Implement Veterans Opportunity to Work (VOW) Transition Goals, Plans, Success

(GPS) curriculum by facilitating classes for up to 100 new clients monthly. Coordinate services between Army, Department of Defense, (DOD) department of Labor (DOL) and Veteran Affairs (VA) organizations in providing employment, training, and benefit services. Monitor and document client's progress to ensure that goals and objectives are met.

Career Alumni Counselor (ACAP) Career

Army - Fort Bragg, NC - 2008-11 - 2013-10

United States

Supervisor: David Mitchell - 910-***-****; Contact: Yes Salary: $36,000.00 per year

Hours per week: 40

Community Support Coordinator

Army - Fort Knox, KY - 2010-03 - 2010-09

United States

Supervisor: 270-***-****- Paula Chung; Contact: Yes Salary: $40,000.00 per year

Hours per week: 40

Duties: Community Support Coordinator (CSC) Army OneSource (AOS) Linked a variety of military and civilian family support program with Soldiers, DA Civilian and Family Members who are geographically disperse form the military installations. Coordinated connections between family support programs and soldiers, DA civilians and family members who has the greatest level of need. Manage the ACS outreach center and volunteer staff. Train staffs of over 20 outreach personnel to recognize, identify and refer community members to appropriate services. Organize and facilitate partnerships with community agencies, social services agencies, and installation activities on services provided by Army One Source. Coordinate and implement comprehensive outreach initiatives. Coordinate with appropriate installation activities (e.g., housing referral office, family advocacy, community health nurse, consumer affairs/financial assistance) as well as social service agencies in the civilian community. Stress the objective of the outreach program, the needs of the service population, and potential benefit to the Army and Community for providing needed service. Up dated the Army One Source portal which organizes articles, videos and resources in the following major categories Family Programs and Services; Healthcare; Soldier and Family Housing; Child, Youth and School Services; Education, Careers and Libraries; Recreation, Travel and BOSS; and, Communities and Marketplace. Army Career Alumni Counselor (ACAP) Career

Army - 2008-11 - 2010-09

Provide individual counseling to emotionally and physically disable National Guard, Active Reserve and Active Duty Soldiers. Coordinate the service necessary to prepare mentally and physically disable adults for suitable employment. Analyze information from interviews, educational and medical records. Consult with other professionals and diagnostic evaluation to access clients' needs and eligibility for services. Confer with clients to discuss their options and goals. Provide a personalized plan to Soldiers and their Families empowering them to make informed and relevant decision. Coordinate and facilitate support services and information. Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services. Coordinate services between Army, Department of Defense, (DOD) department of Labor (DOL) and Veteran Affairs (VA) organizations in providing employment, training, and benefit services. Provide Army Career and Alumni Program (ACAP) services to transitioning military personnel and family members. Conduct daily automated and manual pre-separation briefings for up to six clients at a time. Assist at minimum five clients per week with job research counseling, resume critiques, cover letters and practice interviews. Support client with use of ACAP XXI automated system. Schedule ACAP clients for monthly Transition Assistance Program (TAP) workshops, Veterans Affairs (VA) Benefits Briefings, Federal Resume Seminar, and individual counseling sessions. Provide e-mail and phone call reminders for each workshop. Track monthly ACAP standards and client progress with ACAP services. Market ACAP Center program by presenting to installation leaders and managers at monthly Community Information Brief (CIB). Instructed the Federal Resume Seminar class and lab session once a month to approximately 40 clients. Create and maintain positive relationships with First Sergeants (1SGs) and Company Commanders to promote ACAP support at the command level. Facilitate meetings with the new Garrison Commander and Command Sergeant Majors

(CSMs) to market ACAP services and discuss workshop attendance. Serco (09/15/2010 - 11/15/2008) - Army Career Alumni Counselor (ACAP) Career Ft Bragg, North Carolina United States

Supervisor: David Mitchell - 910-***-****; Contact: Yes Salary: $36,000.00 per year

Hours per week: 40

Duties: Provided job search assistance and pre- separation briefings to hundreds of clients at the 82nd Airborne Division Fort Bragg, NC ACAP Center. Provided individual transition counseling to Soldiers and assisted Soldiers with ACAP computer system. Facilitated weekly job search workshops to groups averaging 35-70 students. Coordinated career fairs for clients, with over 100 employers in attendance and over 2500 attendees. Developed PowerPoint presentation and facilitated a new and improved Federal Employment Workshop, resulting in excellent critiques and a 25% increase in attendance. Used proprietary software daily to update client records and document progress. Conduct automated and manual pre-separation briefings. Provide job assistance training in groups or individual settings. Conduct individual counseling sessions and other job assistance activities such as resume critiques and mock interviews. Assist clients in the use of the ACAP XXI automated system, support ACAP Center marketing initiatives by briefing installation leaders and mangers. Career Alumni Counselor (ACAP) Career

Army - 2008-11 - 2010-03

82nd Airborne Division Ft Bragg, North Carolina United States Supervisor: David Mitchell - 910-***-****; Contact: Yes Salary: $36,000.00 per year

Hours per week: 40

Duties: Evaluated clients' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources. Planned and promoted career planning presentations, work-experience programs, job fairs, and career workshops. Provide career transitioning resources and information during pre- mobilization and post- mobilization seminars and workshops. Developed individualized transition plans, needs assessments and support initiatives that supported transitioning needs for soldiers, family members, and other military personnel. Conduct individual and group counseling sessions, job assistance training, resume critiques, and mock interviews.

Referred clients and developed internal measures and tracked the progress of clients to ensure clients received total transition services. Refer qualified clients to employer or employment services for job placement. Conduct automated and manual pre-separation briefings. Provide job assistance training in groups or individual settings. Conduct individual counseling sessions and other job assistance activities such as resume critiques and mock interviews. Assist clients in the use of the ACAP XXI automated system, support ACAP Center marketing initiatives by briefing installation leaders and mangers. Personnel Processing Specialist II/Safety Officer Fort Bragg, North Carolina United States

Serco, Personnel Operations Division - Fort Bragg, NC - 2008-03 - 2008-11 Personnel Processing Specialist II/Safety Officer Fort Bragg, North Carolina United States Supervisor: Mrs. Lisa Jackson 910-***-****; Contact: Yes Salary: $32,000 per year

Hours per week: 40

Duties: Worked in the Mobilization/Demobilization branch, performing clerical duties related to mobilization and demobilization records and data management in accordance with guidance. Update electronic personnel databases and status reports. Process the DD Form 214, Certificate of Release or Discharge from Active Duty. Prepare DD Form 220 (Active Duty Report), and REFRAD (Release from Active Duty) orders. Maintained all individual deployment packets for all personnel processed through the Human Resource Branch. Ensure that all approved documents pertaining to each soldier were filed in the individual's personnel packet. Reviewed, verified and inputted all clearance data into the ISM (Installation Soldier Module) 72 hours before printing and distributing to allow other organizations to pre-clear soldiers from their systems. Verified all areas have been cleared before allowing soldiers to be released from active duty. Maintained 100% accountability of all records distributed and filed all documents processed. Utilized E-MILPO and DARTS to process the DD form 214. Screen soldiers' military personnel applications for approved deployment redeployment executions. Validated and updated information active within the Electronic Military Personnel

(EMILPO), the Personnel Tempo (PERSTEMPO) and the Deployment and Reconstitution Tracking Software

(DARTS) databases upon receipt of the deployment packets received from the Mobilization Unit in Processing

(MUIC). Major functions were to make additions, revisions or deletions to correct any personnel discrepancies as required. Maintained 100% accountability of soldier's personnel records and sustained direct responsibility daily. Set priorities based on suspense. Created and maintained a mission execution log for specific action spending and working. Other duties included word processing, filing and database management, knowledge of orders preparation, distribution and answering telephonic calls, written memorandums and personal inquires. Customer Relation Specialist

AT&T Mobility Communication - Fayetteville, NC - 2005-06 - 2008-10 United States

Supervisor: Julie Dennis - 910-***-****; Contact: Yes Salary: $24,000 per year

Hours per week: 35

Checked to ensure that appropriate changes were made to resolve customers' problems. Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Referred unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Solicits sale of new or additional services and products.

Substance Abuse Counselor

Southeastern Mental Health Center - Fayetteville, NC - 1997-06 - 1997-10 United States

Supervisor: Al Baker

Salary: $26,000

Hours per week: 40

Duties: Assist in planning and coordinating a Variety of substance abuse program support tasks, administrative processes, preparation and data gathering for special and routine reports. Compose correspondence on administrative or clerical functions including assistance with the filing and safeguarding of clinical substance abuse records. Assist in developing, implementing, coordinating, and monitoring all administrative functions essential to the management and control essential to the management and control of all activities required to support effective accomplishment of the Clinical mission of substance abuse. Facilitated group sessions. Supervised clients to insure SOP were not violated. Secured and relayed information used by the professional staff for the admission, discharge and transfer of clients. Shipping and Receiving Clerk

Agri-Supply Inc - Lumberton, NC - 1996-06 - 1996-12 United States

Supervisor: Linzy Fondwell

Salary: $25,000

Delivered or routed materials to departments, using work devices, such as hand truck, conveyor, or sorting bins. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. Examined contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. Packed, sealed, labeled, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes. Requisitioned and store shipping materials and supplies to maintain inventory of stock. Military Personnel Management Specialist

U.S. Army - Fort Bragg, NC - 1982-06 - 1985-06

United States

Supervisor: SGM Lett

Salary: $20,000 per year

Hours per week: 55

Duties: Prepared and processed recommendations for awards and decorations and arranged for awards ceremony. Prepare, update and coordinated requests for evaluations, to include responding to evaluation inquiries. Monitored requests for promotions and arranged for promotion ceremony, to include promotion declinations,

reconsideration for promotions and arranged for reduction and removal boards for soldiers on local promotion standing lists. Processed and monitored requests for reductions transfer and discharges. Prepared and monitored requests for identification cards and tags, leaves and passes, line of duty determination, MILPERS data and information management, orders for temporary duty and travel, personnel processing. Arranged SIDPERS input and control data, generated SIDPERS input that applied to unit level, read, interpreted and reconciled SIDPERS generated reports pertinent to unit level, determined reportable changes, category, duty status codes and other documentation required for SIDPERS transactions. Prepare personnel accounting and strength management reports. Apply knowledge of provisions and limitations of Freedom of Information and Privacy Acts, Requisitioned and maintained office supplies, blank forms and publications. Prepare and maintained functional files per MARKS. Provided reports on strength levels and status of personnel. EDUCATION

Master in Public Administration

Central Michigan University - Fort Bragg, NC

2007-12

Bachelor in Business Administration/Marketing

Fayetteville State University - Fort Bragg, NC

2003-12

CERTIFICATIONS/LICENSES

Certified Professional Maintaince Manager

2012-07 - 2015-07

ADDITIONAL INFORMATION

Dedicated, highly skilled and results-oriented management-support professional with a strong foundation of education and experience. Dedicated and highly skilled Manager of Career Counseling and Education programs, with a keen understanding of job transitioning, and school educational opportunities. Over ten years of teaching and workshop facilitation experience in military transition assistance programs. Professional level oral and written communication skills, including ability to communicate and facilitate work processes effectively. Ability to work with and train staff members, clients and students at all levels. Excellent customer service and employee relation skills. Favorable National Agency Check (NACI).

Contact this candidate