Customer Service Management/ fufillment/ Account payable / receivable

Andzelika Jania

(mobile) 347-***-**** **************@*******.***

Creative, tactical thinker with proven leadership in both independent and group settings; proactive champion in nurturing team collaboration to achieve organizational objectives. Business-minded professional who welcomes new challenges and embraces changes. Enthusiastic, creative and willing to assume increased responsibility; Skilled at solving customer relations problems; High initiative with strong self-management skills. Strong communication and interpersonal skills.

Career Objective

To obtain a position within a progressive organization wherein education, experience, and skills can be utilized and expanded.

Proficient in MS Office applications, Excel, Word and PowerPoint. Qualified in LogMeIn, Sage 300, Outlook and Mysis.

Education

Union County College Graduated May 2007

Degree of Associate in Business

Employment History

Icelandirect Inc. Clifton NJ September 2016 to April 2017

Customer Service

Key Contributions:

Administrative

Calling on different vendors to order company-related supplies

Ensuring inventory is accounted for and well-stocked

Sending customers pre-pay request/ invoice to customers

Reviewing labels when they arrive

Answering question that customer had regarding their status of their orders

Helping with sending staff for Trade shows.

Reliance Vitamin Corp. Edison, NJ. July 2003 to January 2016

Client Relations Coordinator Sales Associate

Key Contributions:

Administrative-

Accounts payable and receivable management

Administered product marketing translation for international consumers

Calling on different vendors to order company-related supplies; ensuring inventory is accounted for and well-stocked

Copying, printing, faxing, mailing, and e-mailing documents; answering phones

Management-

Practiced at training new staff members as part of on-boarding process

Inventory management

Calculated backlog turnover ratio on a yearly basis

Maintained and managed employees medical and federal/state related records

Client Relations including but not limited to: documenting & resolving any client disputes that may arose, settling client accounts/bills upon processed orders, answering questions and providing explanations of products, establishing & maintaining a consistently friendly and professional client relationship

Ensured Good Manufacturing Practice procedures are properly followed

Maintained communications with other departments to ensure employee friendly running facility

Payroll processing for 70 employees

Tiffany's Restaurant, Union, N.J. January 2000 to July 2003

Waitress

Key Contributions:

Greeted customers and coordinated table seating accordingly taking preferences into account

Monitored and managed continued service for customers

Maintained a clean environment in all areas

Assisted in kitchen help when necessary for efficient and timely service to be provided for customers

Processed payments

Abided and practiced OSHA regulations

Bilingual

Languages spoken: American English and Polish

Bruce J. Huff

Director of Production & Operations

Icelandirect, Inc.

August 30, 2017

To whom it may concern:

This letter is to acknowledge and attest that Andzelika Jania and I have been business colleagues for over eleven years, at which time, she reported directly to me, in my position as Director of Manufacturing & Operations at Reliance/Archon Vitamin and in my current position as Director of Production & Operations at Icelandirect.

Angie is a unique individual, in that she is extremely competent in many aspects of an organization. Customer Service, Operations, Manufacturing, Purchasing, Quality Control, Distribution and Fulfillment, are her main areas of expertise. I can honestly say, that I personally have never met an individual that pays closure attention to detail, is hardworking, dedicated, and committed to the company. I find her to be honest, has high integrity, excellent computer skills, is a team player, and is willing to do whatever to get the job done. Additionally, she has wonderful written and oral communication skills, extremely organized and enjoys working with people.

Angie would certainly be a value-added asset to any organization.

Please feel free to contact me at any time to discuss further.

Sincerely;

Bruce J. Huff

Director of Production & Operations Icelandirect, Inc.

127 Kingsland Ave. Clifton, NJ 07014

Phone +1-800-***-**** x816 Fax +1-917-***-**** Cell +1-908-***-****

Skype: bruce.huff.2015 *****@************.***

http://www.icelandirect.com

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