Executive Assistant Customer Service

ARJINEATE WRIGHT

**** ****** ******* ****, ******, MD 21144 C: 301-***-**** ************@*****.***

www.linkedin.com/in/arjineate-wright-2ab26634

Professional Summary

Ambitious and motivated Executive Assistant bringing 15 years of experience supporting multiple executive-level staff. Versatile professional adept at managing multiple projects, providing exceptional customer support. Expert in coordinating complex travel arrangements and schedules, maintaining client/vendor databases, optimizing billing processes and crafting high-impact proposals and presentations.

Skills

Critical Thinker/ Fast Learner

Process Improvement/Issue

Office Administration

Detail-Oriented

Operational Streamlining

Multi-Project Management

Schedule management

Excellent planner and coordinator

Event Planning

Travel Logistics

Database Management

SharePoint

Advanced clerical knowledge

MS Office Suite knowledge

Document Design

Multi-line phone proficiency

Videoconferencing

Strong interpersonal skills

Financial Management, Reporting

AR/AP/Procurement

Filing and data archiving

Dell AlertFind System

NovaTime

Work History

Executive Assistant, 3/2017-9/2017

Brightview Senior Living, Baltimore MD

Coordinate domestic travel arrangements, which involve organizing multi-city travel schedules, itineraries and travel documents.

Manage and prepare expense reporting which ensures compliance with company policy and reporting regulations, follow up to ensure accurate processing and reimbursement.

Coordinate and prepare appropriate materials for meetings, appointments and presentations.

Schedule internal and external meetings, and interviews, manage mail and package delivery, set up catering and coordination for internal meetings.

Schedule team meetings and disseminate meeting agenda by posting on SharePoint site.

Manage calendars, coordinate travel arrangements and provide other administrative support as requested to various Directors.

Process invoices for all Capital Expenses through Yardi Accounting System.

Coordinate and schedule Quality Assurance audit meetings to ensure community staff are aware of and in adherence with corporate policies and procedures.

Competence in using technology-based applications including Outlook, Microsoft Word, Excel, PowerPoint, SharePoint, Adobe Acrobat and social media tools.

Purchasing start-up supplies for new community openings; given a budget of $100,000.00 per community.

Complete on-boarding of new nursing staff.

Update and maintain corporate policies and procedures and distribute revised versions to each community.

Create and process commission reports for the Community Sales Directors, verifying resident move-ins, submitting for Managers signature and submit to Payroll for processing.

Maintaining and updating companies’ vehicle fleet, ensuring registrations and maintenance of vehicles are up to date, providing drivers with login information for vehicle dashboard.

Coordinated all technology-related meetings and conferences, including videoconferences, webinars, and traditional conference calls.

Prepared and disseminated materials needed for meetings, coordinated travel arrangements and spearheaded special projects as they arose.

Maintained and updated calendars, contact database and networking lists for the Technology Department.

Prepared expense reports, Technology team invoices, created Purchase Orders, and worked closely with Accounts Payable on Technology accounts.

Provided direct communication with external clients and employees in regards to technology functions and procedures.

Implementation of CASS Management Program for Trash and Medical Waste Services for all 35 Brightview Communities.

Coordinated team outings and recognition events.

Collected and compiled all necessary documents for employee performance evaluations.

Created Standard Operating Procedures and trained staff on newly implemented and existing applications and tools.

Verified corporate credit card expenditures and resolved discrepancies as needed.

Served as first point of contact for internal and external customers.

Managed the Purchasing process beginning to end.

Worked with Accounting team to establish new cost centers and update/eliminate existing vendors.

Managed vendor relationships and facilitated internal communication regarding product delivery status; tracked deliveries through receipt.

Compared invoices with products and services received to ensure accuracy.

Worked with Accounting Team to balance vendor statements and track payments and/or credits.

Assisted with analyzing monthly purchasing reports against departmental budgets.

Drafted Power Point presentations as needed.

Executive Assistant, 03/2007 to 01/2017

Wiley Rein LLP – Washington, DC

Provided comprehensive day to day support for executive-level IS Management team of nine including

communicating with and coordinating IT vendors, scheduling meetings, calendars and coordinating travel

domestic and international and managing all essential tasks.

Accurately completed IS Department research, reporting, information management, marketing and business-development efforts within required budget.

Engaged in vendor relations for the IS department including providing assistance with researching, selecting and developing partnerships with technology service-providers.

Assisted IS department network engineers with tracking and updating product warranties for technology equipment and software (Hewlett Packard servers, Microsoft Enterprise Software, Microsoft Exchange, Hummingbird, etc.).

Coordinated and hosted successful IS client seminars; including creation of invitations and promotional materials, booking venues and selection of guest speakers.

Developed yearly budgetary forecasts for the IS department and ensure forecasts meet corporate guidelines.

Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.

Managed and created conferencing call accounts using iMeet Audio/Video Conference services.

Created and maintained overall file organization, responsible for development of master list.

Processed over 100 Invoices Per Month (ChromeRiver Accounting Software System).

Created and maintained an alert system for upcoming deadlines on incoming requests and events.

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.

Processed travel expenses and reimbursements.

Reconciled and processed expense reports for 30 internal and field personnel.

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.

Located and attached appropriate files to incoming correspondence requiring replies.

Developed and maintained an internal client filing system.

Executive Assistant, 04/2006 to 02/2007

Office of Ex-Offender Affairs – Washington, DC

Assemble appropriate documents for meetings working executive team to determine needs; generate all forms of correspondence.

Coordinate meetings, appointments, conferences and special events.

Create and update spreadsheets in Excel in order to create statistical results.

Prepare and organize travel arrangements and expenses for both domestic and international travel.

Screen telephone calls and liaison to visitors.

Monitor daily, weekly and monthly calendars of executive team to proactively anticipate and determine

appropriate needs, keep team organized and informed.

Developed and maintained an internal client filing system.

Excellent Communication and customer service skills.

Investigation Research Specialist, 04/2003 to 01/2006

Department Homeland Security - (DHS) – Washington, DC

Researched systems for requested information on millions of non-US residents.

Handled over 100 search cases per week.

Searched two primary systems for arrival/departure information on non-US residents.

Checked database for Alien numbers, Fin numbers, Credit Card and Banking information.

Searched Classified Systems for other information on non-US residents and current status.

Checked Auto Track and USPS for valid address and name variation on each non-US resident.

Reviewed Detention Facility annual reviews for accuracy and completeness in accordance with prescribed guidelines.

Ran queries from the Detention Management Control Program Database to monitor inspections progress of all detention centers.

Prepared and edited correspondence such as 30-day Notifications, Review Authority and Plans of Action Memorandums for management review.

Maintained two databases (with 1200 entries) and generated weekly reports that provided statistics on the status of all facility reviews.

Performed records and physical inventory of all Detention Facility folders. Developed policies and procedures to establish a uniform file plan, recorded detention schedule; centrally managed Records Management Program.

General Clerk/Reception, 02/2002 to 04/2003

Department Homeland Security - (DHS) – Washington, DC

Provided clerical and courier support to various sections of DHS.

Performed Data Entry assignments using Excel and Access database.

Maintained vacancy announcement books.

Prepared memoranda and routine correspondences.

Responsible for the file maintenance Retrieved and conducted the arrangement of documents.

Purged, updated, organized and maintained department files.

Input department documents; formed and submitted weekly reports.

Received telephone calls, greeted and announced visitors.

Education

MICROSOFT TECHNOLOGY ASSOCIATE (MTA): TECHNOLOGY, Current

THE HOPE PROJECT - WASHINGTON DC

Microsoft Office Applications Certificate

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