Customer Service Computer Science

Kevin A. Shaw

*** ********* *****, #***

Birmingham, AL 35242-4800

Daytime Phone: 205-***-****

E-mail: **********@*******.***

Diverse computer professional with training and experience in programming, networking, Internet development and database operations seeking employment with a product or service based company.

Education

1989-1992 Birmingham-Southern College – B. S. in Finance & Business Administration

2004-2006 Lawson State College – A.S. in Computer Science

2008-2013 Troy University – Studied Applied Computer Science

2012-2013 Thomas Edison State College – B.A. in History

2017 Udacity.com – Online training in Data Analytics and Robotics.

Professional Experience

2015-2017 Client Services Analyst, Sr. Southern Company Services Birmingham, AL

2006-2015 Client Services Analyst I Birmingham, AL

2000-2006 Client Service Analyst II Birmingham, AL

Provided first and second level technical support in a high volume help desk environment. The company has approximately 30,000 end users and over 3,000 products operating within a Windows/UNIX environment. Handled multiple tasks while providing outstanding customer service to end users. Additional duties included monitoring of high customer impact issues, dispatching of cases to various inter-company groups to handle problems, providing input to streamline processes for problem resolution, generating reports as required and the training of personnel for after hours work.

1997-2000 Computer Consultant/Contractor Atlanta, GA/Birmingham, AL

Worked with several different firms in Atlanta as a self employed contractor while attending college. Contract length and duties varied from job to job.

1992-1997 Trader Birmingham, AL

Traded stocks and commodities from personal accounts. Set up own real time trading desk.

1988-1992 Cartographer/CAD Operator Inspire/Energen Birmingham, AL

Provided computerized map making expertise for an oil and gas exploration company. Worked with engineers and networking personnel to make drawings available over a Novell network.

1986-1988 Field/Lab Technician AL Dept. of Environmental Mgmt. Birmingham, AL

Obtained air, water, and soil samples for laboratory analysis. Performed field tests and recorded results. Work was conducted for State Environmental Protection agency.

1978-2000 Forester Jasper, AL

Owned and operated a timber and land management company in central west Alabama. Automated the company in 1989.

References and skill set lists available upon request.

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