John Warlick

**** ****** ******* ** . *****: 615-***-****

Murfreesboro, TN 37127 Email: ac2ybo@r.postjobfree.com

Summary

Highly adaptable, business professional, who is dependable and detail minded with strong analytical and organizational skills. A team player who desires to learn, grow, become a vital asset in a challenging position.

Highlights

Exceptional Customer Service Ability to multi-task and problem solve

Proficient in Microsoft Office Suite Able to work cross functionally

Excellent time management Strong reporting and analytical skills

Accomplishments

•Awarded “New Branch of the Month” for overall performance, out of 25 new branches over 6 states.

● Awarded Regional Branch of the Month, 6 times over the past rolling year, for overall performance.

Project Management

•Designed and mapped detail work instructions for all new hires to ensure our processes were properly documented.

•Worked collaboratively to reduce delinquency rates throughout the region by implementing a new customer contact cadence.

Customer Service

•Recognized for exceptional customer service skills, by going above and beyond customer expectations

•"Customer Service Star" for outstanding customer service skills

Education

Middle Tennessee State University December 2012

Major: Management Murfreesboro, TN

Minor: Business Administration

Rice University - 2017

Certificate – Introduction to Data Analysis using Excel

Work Experience

First Community Mortgage February 2017 – Present

Junior Loan Officer

•Created and implemented a process to allow the loan officer and assistant to collaboratively work together, in a streamline process.

•Increased customer satisfaction 15% by implementing a process that, sends updates to clients and realtors, in a timely fashion.

•Successfully maintain a knowledge of compliance guidelines, and educate loan officers of changes.

•Analyze applicants’ financial status, credit and property evaluation to determine loan feasibility.

•Carefully evaluate documents and inform clients of missing items.

•Assist in determining appropriate rate locks, issuance of disclosures, and fee waivers.

Republic Finance March 2014 – February 2017

Branch Manager Smyrna, TN

Assistant Manager January 2013 – March 2014

Murfreesboro, TN

•Display excellent customer service skills from applications to collections.

● Oversee all daily branch operations

● Resolve any customer issues that have escalated to Regional/Senior Vice Presidents.

•Effectively manage and motivate employees to do their best work and meet individual goals

•Print and prepare monthly reports for upper management.

•Conduct interviews, assist in the new hire process, and train new employees

•Meet and exceed sales goals, loan goals, and charge off goals on a consistent basis

•Consistently maintain a delinquency rate of less than 13% month to month

Regions August 2010 - January 2013

Teller Smyrna, TN

•Execute customer transactions daily, including deposits, withdrawals, money orders, checks, etc.

•Achieve quarterly referral goals on a regular basis, reaching 100-150% each quarter

•Process sales referrals while promoting bank services and products

References Available Upon Request

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