Accounts Payable Customer Service

Melissa A. Joslin

**** **** ***

New Braunfels, TX 78132

Home: 830-***-**** • Cell: 210-***-**** • *********@*****.***

OBJECTIVE

To utilize and expand administrative, budgetary, and office management skills.

EMPLOYMENT

Office Assistant May 2017- Present

Pure and Gentle, Inc., Seguin, TX 78155

Assist in many tasks around the office. Put together leather binders that contained literature, laundry comparisons and other items tailored for each of the clients selling the company's products. Create glycerin smelling samples, labels, laminate literature and many other things used in creating things specifically for the clients selling our many products. Take inventory of stock and make sure that items are in stock and ready to use when a client requests them last minute. Put together packages for client’s customers to use when redeeming Pure and Gentle products.

Customer Service Representative February 2017- May 2017

Arise-Staples Business Advantage, Work from home

Performed many aspects of customer service for Staples Business Advantage. Looked up customer invoices, tracked shipping, refunded the customer if the order was no longer wanted or broken. Arranged for pick up and delivery of products and provided tracking information if the products had already been shipped out. Assisted the customer in account information. Helped the customer find products best suited for their businesses and warm transferred calls to the appropriate departments.

Bookkeeper May 2013 - March 2016

Family Promise of Greater New Braunfels, New, Braunfels, TX 78130

Performed all aspects of managing accounts receivable/payable and payroll through Quickbooks. Communicated with all people and numerous companies that donated both large and small sums of money and helped them with the donation process. Prepared donation documents for donators to be filed with their taxes. Coordinated with vendors concerning accounts payable issues. Handled payroll and tax issues. Managed/reconciled all bank accounts, PayPal, credit card machines and the company credit card. Prepared monthly budget reports and also handled all issues concerning taxes.

Bookkeeper May 2010 - November 2014

Unity of New Braunfels, New, Braunfels, TX 78130

Performed all aspects of managing accounts receivable/payable and payroll through Quickbooks. Communicated with members of the church concerning tithe and donation issues and created documents for donators to be filed with their taxes. Conducted research to correct issues with church tithes and other clerical things pertaining to the church and its members. Coordinated with vendors concerning accounts payable issues. Handled payroll and tax issues. Managed/reconciled all bank accounts and church credit card. Did monthly budget reports and helped manage the budget for the youth program as well. Assisted in balancing the budget to help the church stay afloat, have money to make improvements and grow.

Bookkeeper November 2006 - July 2007

Baer Engineering and Environmental Consulting Inc., Austin, TX 78757

Performed all aspects of managing accounts receivable/payable and payroll through Deltek. Communicated with clients concerning contract issues and invoiced according to contract specifications. Conducted research to correct contract issues. Coordinated with vendors concerning accounts payable issues. Handled payroll and human resource issues. Managed/reconciled all bank accounts and multiple company credit cards. Assisted in balancing the budget to ensure maximum company revenue.

Accounts Receivable Manager September 2005- October 2006

Management and Training Consultants, Inc., Killeen, TX 76541

Performed all aspects of accounts receivable. Invoiced the government based on contract specifications regulated by Federal Accounting Regulations. Monitored funds on multiple contracts, which involved many different levels of funding. Researched previous contracts to gain knowledge of cost and monies not billed to the government to receive payments and to close contracts. Managed Wide Area Work Flow for all of the government contracts. Developed a working knowledge (reading and comprehension) of government contracts. Conducted reconciliation of corporate numbers against DFAS numbers to provide 100% accountability for all of the contract monies. Served as a liaison between the corporate office and the Contract Officer Representative. Managed the operations of the accounts payable department, which processed travel reimbursements to employees and business expenses. Reviewed and audited invoices and other claims for payment. Saved the company large amounts of money through invoice reconciliation which prevented double payments. Instructed staff members to perform the accounts payable and receivable department duties. Transferred accounts receivable data from Quickbooks to Deltek.

Accounts Payable/Receivable and Human Resources Administrator March-September 2005

United Marketing Solutions, Springfield, VA 22153

Handled all phases of accounts payable and receivable: reconciled jobs from franchisees, performed statement reconciliation, billed franchisees, spoke with vendors to solve credit issues, worked with vendors to resolve credit and price issues. Human Resources: entered payroll related information into database system (which created pay checks for all employees), double-checked time off for accruals and possible raises, translated from Spanish to English and Spanish to English for employees, assisted with orientation paperwork for new employees (which included determining appropriate insurance plans and explaining cost differences with the employees, as well as submitting information to obtain insurance). Assisted employees with personnel-related issues.

Accounts Payable/Receivable Administrator 2004- March 2005

JoAnne’s Bed & Back Corporate Headquarters, Beltsville, MD

Handled all phases of accounts payable and receivable: audited sales tickets, assisted with inventory, conducted statement reconciliation, worked with sales personnel to resolve sales order discrepancies, conducted petty cash reconciliation, communicated with vendors to solve credit issues, coordinated with purchasing staff to resolve purchase order pricing issues.

EDUCATION

High School Diploma - June 1998; Northern Virginia Community College (37 credits, Nutrition major)

Virginia Learning Institute - Massage Therapist Certificate - March 2000

LICENSES

Licensed Massage Therapist (national level) - October 2000

SKILLS

Computer Skills: Quick Books, Deltek, Microsoft Excel, Microsoft Word, Power Point, Google Chrome, Windows 95 to 10, and MSN. Proficient searching the Internet for information, Facebook, Pinterest, Instagram, Twitter, and Skype.

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