Customer Service Administrative Assistant
Resume:
Tina Phelps
Jefferson City Mo. 65101
*********@*******.****.***
EDUCATION
Columbia College 2014- present
**** ******* ** ********* **** 65101
Associate of the Sciences of Human Services 2016
Bachelor of the Sciences of human Services 2018
DEGREE WORK
● Case Manage
● Substance Abuse
● Child Welfare
● Working With Individuals
● Working With Communities
● Working With Organizations
● Minority and Cultural Relations
● Mental Health
● General Psychology
● Human Services
● Social Psychology
EMPLOYMENT HISTORY
Choices for People : May 2014-June 2016
2414 Hyde Pk. Jefferson City Mo. 65101
Director: Bob Pelgrin
Director of ES: Jean Cardin
● Administrative Assistant/ Office Support
● Job Support/ Job Coaching
Choices for People is a not-for-profit organization that gives supports for individuals with disabilities looking to re-enter the competitive workforce.
As an administrative assistant I greeted consumers on the phone and in office to answer any questions about services or appointments and directed consumers and counselors to appointments. Other parts of my administrative duties included filing daily paperwork and auditing consumers case files ensuring accuracy and compliance with government regulations of consumers and for payment of services. Other parts of my job were to assist counselors with clients job training, coaching clients on the job, and following up clients after successful employment has been reached. Phones/Fax Microsoft Applications: Office/Excel/Word /PowerPoint Google Drive Class E Driving Licence
First Aid/CPR Certified Clerical Skills
2
Ashley Homestore: A pril 2017-present
3535 Missouri Blvd Suite 123, Jefferson City Mo. 65019 Customer Service Manager
Customer Service Manager: Joelle Schuffer
● Customer Relations Advisor
I am currently employed with this company as a Customer Relations Coordinator. My daily duties are to answer incoming calls, Take customer concerns and complaints and forward them to the appropriate department, finalize customer purchases and take payment, audit all tickets for correct information and to keep up to date files for later company audits.
I enjoy this job, and I am hoping to continue to do this work part time. However I am interested in working more in my degree field and willing to make accommodation for future employment. Prior to May 2014- I had been a stay at home mother to 4 wonderful children for the last 20 years. Only after they were almost out of school I decided to go back to work and school. 3
REFERENCES
Brian Rinehold - 5 yrs
Previous coworker/ friend
Nichole Saltzman 5 yrs
adviser/ friend
Debbie Mistler-Reed 20+ yrs
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