Senior Vendor Advocate / Account Manager / Luxury Hospitality

Experienced client facing professional seeking long term career growth

opportunity. Dedication to product knowledge, staff development and customer delight. Excellent written and verbal communication skills with a disarmingly diplomatic personality.

Recent Employment

Bottomline Technologies - Portsmouth, N.H. (Corporate Headquarters) Senior Vendor Advocate (1/2017 - 9/2017), Vendor Advocate Specialist (2/2016 1/2017), Vendor Advocate Associate (9/2015 - 2/2016) This company presented an exciting platform for building expertise in a corporate setting which appealed to my love for learning. Earning two promotions within fifteen months, my commitment to product knowledge and staff education set me apart in my role and allowed me to take on additional responsibility.

Job Description

Inbound /outbound customer service and sales calls, technical support, client education, real time database maintenance, SOP compliance. Daily written and phone communication with executive level (CFO, COO, President,VP, Controller, etc.) corporate Decision Makers. Account management, client advisor / business to business payment solution. Schedule /host conference calls, remote client trainings. Organize/ Moderate monthly meeting including five separate staff teams. Pre- meeting communication, data gathering and consolidating, itinerary planning, real-time hosting with 30+ onsite and remote participants. SME Product Release Tester, SOP and communication template editing. 603-***-****

*************@*****.***

102 Ledgewood Drive

Apt. #1

Portsmouth, NH

03801

JULIA M. HODGES

Assistant Event Manager, Floor Staff Trainer, Wine Trainer, Server - The Martingale Wharf, Portsmouth, N.H. (2012- 2016)

Opening/ Senior Staff member. One of four Trainers enabling a yearly three- fold seasonal floor staff increase

Lead staff wine training presentations and tastings, customize wine recommendations upon request and select pairing options for event menus. Assist in sales, planning and execution of events ranging from showers and wedding celebrations to corporate meetings and client dinners. Assistant Wine Steward, Server, Floor Manager, Trainer - Bin 26 Entice, Boston, M.A. (2007-2012)

Tastings and trainings with wine distributors, wine selection, inventory tracking and ordering, management of award-winning 250 label wine menu. Key Holder, new staff training, driving ongoing customer loyalty. Full time server/ manager (fine dining).

(Extended work history and references available.)

Education

Cottey College, Nevada, M.O.

References

Kevin Monroe - Manager, Paymode-X Vendor Enablement, Bottomline Technologies (most recent supervisor)

Office: +1-603-***-**** / Mobile: +1-603-***-**** / Email: *******@**********.***

Lauren Davis - Manager, Martingale Wharf / Mobile: +1-603-***-**** Michael Fishbein - Former General Manager and Wine Steward / Bin 26 Enoteca/ Mobile: +1-609-***-****

Personal

Laura Turgeon - Bottomline Technologies (Associate) / Mobile: +1-603-***-**** Alex Mellett - Bottomline Technologies (Associate) / Mobile: +1-603-***-****

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