Customer Service Data Entry

Phillip Medeiros

** ***** **** *********@*******.***

Novato, CA 94947 707-***-****

Qualifications

Proficient using QuickBooks

Excelled in math and accounting courses

Keyboard 40 words a minute and 10-key 10,000 keystrokes an hour

Over 10 years’ experience handling cash transactions and bank deposits

Proficient with Word and Excel

Strong communication skills

Education B.A. Communications with a minor in Business, August 2004

Sonoma State University, Rohnert Park, CA

EXPERIENCE

Aerotech Staffing, Petaluma, CA 2017 – Assigned to Pasha Group, San Rafael as AP/AR assistant

Entered invoices, printed and digital, for costs and revenues for overseas shipping of personal effects for servicemen and servicewomen and their families.

Appleone Staffing, Petaluma, CA 2016 & 2017– Assigned to KCC/Gilardi/Computershare as a claims analyst

Evaluated civil class action lawsuit claims involving stocks and other investments for validity.

Used data entry training to enter vital comments and notes to 100s of claims within hours.

Marin County Health & Human Serves, San Rafael, CA 2015

Eligibility Worker I

Screened applicants for requirements for S.N.A.P., Medi-Cal, and Cal-Works benefits.

Entered data, navigated federal rules, and journalized meetings, phone calls, and case changes.

Express Employment Professionals, San Rafael, CA 2012-2016

Associate

Accommodating labor needs on short notice and arriving to locations across the North Bay, East Bay, and SF. Duties entail basic office and clerical work, data entry, inventory supply chains, merchandise detailing, some customer service, physical labor, and administrating surveys.

HCA Management, LLC, Novato, CA 2011-2012

Office Assistant

Collected and processed semimonthly payroll for rental properties in four different states.

Managed websites for mobile home communities and tracked website activity for managers and residents.

Entered financial information into spreadsheets and uploaded business documents into SharePoint.

Used QuickBooks for entering bank deposits and tracking revenue sources.

U.S. Census Bureau, Santa Rosa, CA. 2010

Crew Leader

Met weekly deadlines while remaining flexible to a changing bureaucracy.

Handled daily payroll duties and monitored performance of enumerators.

Led a team from first day of training through a two-month process to a successful conclusion within all guidelines and rules.

H&R Block, Petaluma, CA. 2009-2010

Tax Professional

Entered data from tax forms into tax preparation software accurately and efficiently while communicating with clients.

Managed appointments and front desk customer service in person and over the phone.

Business Cents, San Anselmo, CA. 2006 – 2007

Account Clerk

Used QuickBooks to reconstruct and update business records.

Handled basic office duties such as copying, supply orders, filing, basic office equipment maintenance, post office runs, and data entry.

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