Pharmacy Manager
Resume:
Rabob Abdou, PharmD
917-***-**** *****.*****@*****.***
Objective
Licensed pharmacist in New Jersey with PharmD degree and eleven years of experience providing top-notch pharmacy services in a retail setting. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives/manufacturers, medical professionals, healthcare organizations and insurance providers. Respected leader, able to train and manage diverse teams to deliver peak performance.
Education
Arnold & Marie Schwartz College of Pharmacy and Health Sciences Long Island University, New York
Doctor of Pharmacy Degree, January 2006
Licensure
Registered Pharmacist in NJ (28RI03072500) 2006-Present Registered Immunizer in NJ (28RJ00631) 2009- Present Experience
September 2014 - Present
Walgreens Pharmacy; Matawan, New Jersey - Pharmacy Manager
● Increased prescription count by 400%
● Surpassed immunization goal by 500%
● Oversee Medication Therapy Management (MTM) for my district
● Participated in mentoring, coaching and training of new and existing colleagues. Served as a role-model for my staff and provided them with strategic and technical/functional guidance
● Responsible for quality assurance, security of controlled substance, and disposal of hazardous waste drugs, as well as all aspects of adherence to licensure requirements
● Implemented senior outreach program by presenting various disease states, Walgreens general services and Medicare D plans
● Provide superior customer service while counseling patients on both OTC and RX medications
● Maintain the highest levels of customer service at all times; immediately identify, address, and resolve all customer service issues.
● Enroll patients in loyalty programs such as Pharmacy Rewards and texting services to improve drug therapy compliance
● Launched bedside delivery program with a nursing home covering 180 beds
● Initiated and operated successful community-based immunization program
● Develop open communication and teamwork among pharmacy and front store staff to improve operations
● Prepare biannual performance evaluation on all employees
● Coordinated offsite flu clinics
● Independently prepared for and attended medical conference; DIA June 2017 2
April 2014 - Present
Texas Road Pharmacy; Old Bridge, New Jersey - Marketing
• Detailed doctors to promote specialty medications
• Acquired new accounts, managed a diverse portfolio including: Sulfzi, Xyzbac, SalivaMax, Allzital, Vanatol LQ and Ortho D successfully built territory by relentlessly pursing opportunities
• Maintained excellent client retention rates by providing highly accessible service coupled with expert industry knowledge
• Analyzed weekly sales reports to develop a key target list, which resulted in share growth and fostered better collaboration with internal customers.
Developed relationships with primary care physicians, dentists, dermatologists, and medical staff, which resulted in better access for myself and other partner representatives.
• Implemented an ongoing quarterly business plan to focus on key physicians and important messages in an effort to be more methodical in the promotion of these specialty drugs October 2008 - September 2014
Walgreens Pharmacy; West Long Branch, New Jersey - Pharmacy Manager
● Increased pharmacy revenue by 24% in FY12 by outreaching to local groups, nursing homes and senior center
● Exceeded target for immunizations by 55% including Flu, Pneumonia, Shingles, and Hepatitis
● Decreased inventory by over 30% and reduced Days of Supply by 8 days
● Supervised, monitored and evaluated quality and effectiveness of patient care provided by pharmacy staff while filling over 3150 prescriptions per week and managing daily activities with regards to effective operations and communications
● Mentored and coached 3 new staff members through on-boarding, open communication, training and development opportunities and performance management processes
● Helped promote 6 staff members to obtain their Pharmacy Technician Certification Board license and achieving the highest level of expertise as Senior Technicians
● Responsible for the appropriate budgeting, purchasing, control and security of all drug products and medical supplies
July 2006 - October 2008
Walgreens Pharmacy; Perth Amboy, NJ - Pharmacist
● Processed and verified prescriptions
● Managed daily pharmacy operations to maximize medications adherence.
● Monitored quality assurance
● Trained pharmacy staff
● Worked with patients and other health care providers to optimize drug therapy regimens.
● Counseled patients on drug indications, usage and untoward effects of prescription and over-the-counter medications
● Monitored and reported on medication inventory
Professional Affiliations
Member, American Pharmaceutical Association (APhA), 2006 Member, American Society of Health-System Pharmacists (ASHP), 2006 Member, New York City Pharmacist Society (NYCPS), 2006 Member, American Society of Consultant Pharmacists (ASCP), 2006 Certifications
American Red Cross Association CPR Certification, September 2009 AphA Immunization Certified, September 2009
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