IT Analyst
Resume:
DENISE WHITE-BROWN
Boynton Beach, FL *****
Cell: 561-***-****
Email: *******@*******.***
WORK EXPERIENCE
CTG Health Solutions
(ProMedica)
Sr. Support Application Analyst 06/2014 – 5/2017
Built workflow queues and workflow assignments
Setup User profiles and groups
Provision new physician IDs and codes
Setup Sunquest Cold feed via McKesson Cold Manager
Built/monitor HL7 feeds via Cloverleaf
Worked with 3rd party sending systems such as CoPath, Cardiology, EKG etc… to process files to McKesson HPF/OneContent
Performed various design and testing phases, such as unit, integrated, functional and Go-Live support
Worked with Cloverleaf HL7 for transfer of Clinical data for multiple applications to HPF/OneContent
Processed MPI/MRN files
Troubleshoot HL7/Cold feed error files
Fix and reprocessed HL7/Cold feed files
Verify Users profile access/functions in HPF workstation
Log on to Citrix and Remote desktop to McKesson Horizon Patient Folder servers
Start/stop down/hung services on servers; monitor services
Built document types and record views/groups in HPF
Troubleshoot alerts and view error logs
Work with Sending systems on HPF Cold Processing errors
Clean up McKesson HPF Batchcmp, Upload, DocXmlerr and other HPF related error processing folders
Participate in testing with sending systems such as HeartLab, MUSE…
Reprocessed Cold and McKesson Horizon Clinical error files
Restart 3M services on servers
Check 3M log files
Validate document mappings with 3M/360 ensembles.
3M printer configuration
Troubleshoot issues by checking McKesson server logs
Troubleshoot users Citrix server issues
Troubleshoot Paragon ILE scan/view issues
Ran various Paragon reports as requested
Converted Crystal Business Object reports to SSRS
Create storage volume/images in System Administration
Add/verify/troubleshoot printers on McKesson Output servers
Add printer names in Imnet registry settings
Build Fax in channels/queues on Fax Output server
Setup users, print queue's and groups in McKesson Image Engine System Administration
Add printers in McKesson HPF workstation Output Queues
Assign User access to printers built in McKesson HPF Workstation
Access McKesson HPF Web station for functionality and to verify EID/EPN
Verify accounts on EID/EPN conversion related to Epic
Build/grant Users scanning/indexing functions
Work/Troubleshoot Service Now tickets opened by End users
Remote into End Users PCs and troubleshoot related HPF/Portal issues
Assist in functional, performance and integrated testing on McKesson applications
Run SQL statements via Microsoft SQL 2008 R2 to view Fax in queue's that are in the "in progress" status
Run SQL statements Microsoft SQL 2008 R2 to view/clean up batches in magerrq, fix/re-release those batches in error
Run select and update SQL query to fix EID/EPN mismatch related to Epic in the HPF database
Run SQL statements via Microsoft SQL 2008 R2 to clear up pending deficiency errors and magerr batches
Run audit SQL statements
Modify SQL scripts
Perform HPF/DCS application install on user's PC and servers.
Run Encryption tool
Modify Registry settings
Educate users on HPF workstation and DCS applications
Monitor faxes/prints and queues in McKesson Image Engine System Administration
Resubmit/delete faxes in error status in McKesson Image Engine System Administration
Perform monthly server reboots for system maintenance
Monitor and Maintain overall McKesson HPF environment
Download and Import ICD 10 codes into McKesson Diagnosis and Procedure tables.
Perform ICD 10 testing as it relates to McKesson Horizon Patient Folder
Run Allscripts Billing Extract db daily by setting up a Task scheduled.
Create new reports or edit existing reports per adhoc requests to Allscripts Order Requisition or Encounter forms in Crystal Reports.
Remote into Allscripts servers to verify report locations or updates.
Remote into AccessAnyWare servers to process error files
Stop/start hung/down services
Run command to convert file format for processing
Move files over from one server location to the next
Work Service Now tickets to troubleshoot End Users issue as it relates to AccessAnyware
Run SQL queries in SQL plus to unmerge MRNS; Clear Case Analysis
Access Microsoft Access database to run analysis reports, and change Release of information record status
Access Putty to run command to unlock/lock directory
Monitor Interfaces and re-release records in Rhapsody
Reboot Fax server8
Clean up Orphan files that need to be sent over to HIM folks so they can print / scan into AccessAnyware
Change/ reset Users password or pin
Overall maintenance and monitoring of AccessAnyware application.
CTG Health Solutions
(OhioHealth)
Sr. Support Application Analyst (HPF) 03/2014 – 12/2014
Built workflow queues and workflow assignments
Setup User profiles and groups
Verify Users profile access/functions in HPF workstation
Remote desktop to McKesson Horizon Patient Folder servers
Start/stop down/hung services on servers; monitor services
Built document types and record views/groups in HPF
Troubleshoot alerts and view error logs
Work with Sending systems on HPF Cold Processing errors
Clean up McKesson HPF Batchcmp, Upload, DocXmlerr and other HPF related error processing folders
Participate in testing with sending systems such as HeartLab, MUSE…
Reprocess Cold and McKesson Horizon Clinical error files
Troubleshoot issues by checking McKesson server logs
Add/verify/troubleshoot printers on McKesson Output servers
Add printer names in Imnet registry settings
Build Fax in channels/queues on Fax Output server
Setup users, print queue's and groups in McKesson Image Engine System Administration
Add printers in McKesson HPF workstation Output Queues
Assign User access to printers built in McKesson HPF Workstation
Access McKesson HPF Web station for functionality and to verify EID/EPN
Verify accounts on EID/EPN conversion related to Epic
Build/grant Users scanning/indexing functions
Work/Troubleshoot Service Now tickets opened by End users
Remote into End Users PCs and troubleshoot related HPF/Portal issues
Assist in functional, performance and integrated testing on McKesson applications
Add a WebEX session with team member to go over a PowerShell script
Migrated Microsoft Access data to Oracle database
Run SQL statements via Microsoft SQL 2008 R2 to view Fax in queue's that are in the "in progress" status
Run SQL statements Microsoft SQL 2008 R2 to view/clean up batches in magerrq, fix/re-release those batches in error
Run select and update SQL query to fix EID/EPN mismatch related to Epic in the HPF database
Run SQL statements via Microsoft SQL 2008 R2 to clear up pending deficiency errors and magerr batches
Monitor faxes/prints and queues in McKesson Image Engine System Administration
Resubmit/delete faxes in error status in McKesson Image Engine System Administration
Monitor and Maintain overall McKesson HPF environment
HCA 9/2013 – 11/15/2013
HPF System Administrator
Monitor Instances/services in HPF Control Panel
Start/stop down services; monitor services
Troubleshoot alerts and view error logs
Check server logs
Add/verify printers on servers
Add printer names in Imnet registry settings
Verify mirror lists are online
Add/Verify printer queues in McKesson HPF workstation and IESA
Monitor jobs, queues, faxes, print in McKesson Image Engine System Administration
Run reports in Microsoft SQL 2008 R2
Monitor ADT interfaces via Scooter
Add/verify Users and Groups
Verify ports in McKesson Transman
View batches in QCI/DCS
Access McKesson HPF Webstation for functionality
Assist in functional, performance and integrated testing for McKesson software
Update Cold reports (VBS file) in VBScript
Update Gold standard print master spreadsheet
Set up scheduled task on servers
Resubmit documents for McKesson outbound functionality
Resolve issues assigned in Remedy
Support Go Live McKesson Upgrade (HPF 15.3)
Monitor ongoing McKesson System performance
McKesson Corp (Accelerated Services) 9/2012 – 5/2013
Clinical Analyst Consultant (Horizon Physician Portal, Horizon Clinicals, Horizon Patient Folder & Horizon Care Alerts)
Performed Unit Testing on client’s Upgrade environment
Traveled to customer’s site for Integrated testing phases
Reported and troubleshoot issues encountered during testing
Traveled to customer’s site for Go Live coverage & support
Prepared customer’s Production environment for Live
Worked directly with physicians by phone and in person resolving their issues
Worked with users troubleshooting their logon issues to the Portal/Clinical application
Modified pages/portlets for groups/users as requested by customer’s CMO
Performed preference propagation to groups
Built pages/modules/portlets as requested by the client
Built groups & users in Portal
Granted pages & portlet permissions to groups/users
Set up bookmark URL’s
Set up custom portlet configurations to retrieve information from 3rd party application
Verified cm1 mappings in Portal Admin
Built users in Clinicals; reset passwords; verify and set security
Remote desktop to HPF servers
Built document types in HPF
Mapped document types to correct bar code values in System Administration
Verified Record views/record groups
Worked with customer’s HPF resources to test the various reports to be interfaced
Verified Nursing documentation, transcribed reports and other ancillary reports cold fed to HPF
Troubleshoot and worked on DCS (Document Capture Scanning) issues
Access System Administration to verify users/groups/batch types & folders
Monitored and verified batch jobs are being processed in Sys Admin
Attended or officiated meetings to discuss and resolve testing issues
Trained users on how to scan & index in DCS
Trained users on how to release batches via DCS to HPF
Reported issues/answered project questions to the project managers
McKesson Corp 12/2010 – 8/2012
Infrastructure Implementation Consultant (Horizon Physician Portal, Horizon Care Alerts & Horizon Clinicals)
Prepare customer’s application work book
Run module script on client’s Production environment
Access client’s Upgrade and Production environment
Review and validate various modules/portlets
Send Project Manager module list
Perform module checkout of client’s Upgrade environment
Send Upgrade handoff information to client
Officiate work sessions with clients
Build Users/Groups; Check/assign permissions
Access Vignette --- Check Site navigation; site settings; portlet components; pages, themes & grids
Create Pages, portlets and Sub tabs
Run SQL statements for Horizon Clinical & HCA assessment in SQL Dev or Toad
Run cm1 mappings SQL
Access CAF to troubleshoot issues in Horizon Clinicals
Clean up Patient type tables
Troubleshoot and resolve issues
Update and resolve issues in Point Insight
Telnet or Putty to Portal/HCA/HCI server
Check server logs and properties file via FileZilla
Run CheckServer and StopServer command
Run Password encryption
Run rules read and event mappings
Access Horizon Care Alerts application
Turn on Event monitors; Check notifications
Compile and troubleshoot rules
Edit User/Site/Global preferences
Run Preference Propagation
Run Admin session
Upload and update status reports and work books on SharePoint
Cover client Go Live events
Train/mentored team mates
Jupiter Medical Center 6/2005 – 12/2010
HPF System Analyst
Educate and train new hires in HIM, end users to use McKesson electronic system HPF (Horizon Patient Folder)
Educate and train physicians on signing electronic chart deficiencies and enhancements in HPP (Horizon
Physician Portal)
Train end users to maneuver via HPF Web station
Reset physicians and end-users passwords/pin codes
Set up document folder in HPF as document types and bar code recognition
Set up work flow groups/activities for work queue assignments
Build/Map HL7 outbound doc types in McKesson outbound documents table and Outbound Administration.
Create record views/groups
Grant end-users security access to do required functions related to their jobs
Work with IS project manager on various McKesson projects related to HPF/HPP
Knowledgeable on McKesson HPF/HPP Outbound
Build workflow queues by using SQL fragments & stored procedures
Do testing in Test environment to assure work flow queues are done correctly
Copy McKesson workflow group queues built from development to PROD
View and modify stored procedures
Communicate and assist other departments with medical forms or system issues.
Monitor all work queues to ensure system flowing processes
Clean up McKesson Index Correction Utility (ICU) for HL7 documents & inbound documents
Check McKesson System Administration daily to assure no errors exist in the queues
Dame ware into McKesson HPF print/fax servers to troubleshoot printing/faxing issues
Troubleshoot various client services and work flow agents on HPF servers.
Troubleshoot errors in McKesson DCS/QCI folders such as magerrq etc…
Troubleshoot and calibrate i610 Kodak scanner and Bell & Howell scanner
Train HIM staff how to properly clean scanners
Work with IS to resolve McKesson system issues timely
Work with McKesson vendor to report and troubleshoot system issues
Keep HIM Director abreast of work flow changes, work queue assignments
Weekly meetings with HIM Director to provide insight and assistance in meeting departmental goals
Develop QA summary reports, and other reports as requested
Develop QA processes with Supervisors and report results to HIM Director
Run SQL reports via STAR
Run revenue cycle end of month reports via Access database
Run adhoc database reports/projects via Access database
Update or edit physician letters via Crystal Reports
Run monthly physician deficiency letters via Reports Manager
Administer monthly physician suspension
Oversee Chase Transcription system (CHARTNET)
Link dictations in error bucket to correct MPI in HPF
Train end-users to use Transcription system (Chartnet)
Monitor physician dictations to ensure linking of transcribed reports in patient’s chart.
Provide QA error log report to Transcription Company.
Administer monthly suspension in HPF
Omniform print WORD or PDF file to Form Designer
Clean up or fix bugs and design of Medical Forms in Form Designer
Transfer Form .prn files from server into FormFast PCL folder
Open Test Merge to open .prn files in FormFast Printjob Designer
Input medical bar codes on Forms
Verify design of the Form; checking for accuracy and design bugs
Save Form as Merge by the appropriate Medical Form name
Create New Job to load/install in Form Imprint database
Select Form categories or name in Form Imprint to test proper install of Forms
Administer FormFast accounts purging
Update Master document spreadsheet in Excel
Validate and reconcile Patient information in HPF and Star systems
Structure and rename all FormFast Tree categories in Form Imprint database
Overall maintenance of various Merges and Jobs created from .prn files
Administer installation of all Medical forms to the Medical database Form Imprint
Overall monitoring and maintenance HPF system
Spherion Inc., Ft. Lauderdale, Florida 01/2005 – 4/2005
Financial Reporting Analyst
Extract monthly and weekly data utilizing PeopleSoft
Extract data utilizing Templink
Import and specify data into Access database
Create and run queries to append, update or link data in Access database
Create Union query in SQL
Analyze data for accuracy
Import Access data to Excel via MS Query
Create pivot tables, MS database query and refresh monthly, quarterly or weekly spreadsheet
Create and design Customer Request Log database in Access
Create and modify Customer databases in Access
Create Macro in Excel – Visual basic code to automatically refresh Pivot Tables spreadsheet.
Grant access and permissions to Internal Clients public folders in Microsoft Outlook
Maintain and administer Clients databases
Students of America Inc., Boynton Beach, Florida 01/2003 – 02/2004
Data Supervisor
Built/designed Graphics department Access Product Tracking database – VB code behind scenes.
Downloaded and uploaded tables to and from databases; updating and maintaining all databases.
Compacted and repaired databases.
Supervised and trained employees.
Performed ad-hoc queries, reports etc.
Filed weekly batch incoming Accounts of all Sales report for each Account, placed them in folders, logged and filed them appropriately.
Attached Agreement turned in by Sales managers to their Account folder.
Labeled, assigned account # and entered each Account data into the Access Database tables.
Placed loose Artwork with their respective Account.
Created weekly seasonal Release Form/Report in Access database and distributed to all Sales Managers.
Transferred Accounts signed off by Sales Managers to Production (Graphics Department). The date and name of Sales manager who release each account is then updated in the Database.
Researched, pulled files, and answered any concerns or questions for any employee in the Company that may have issues about an Account. These employees may include – Sales managers, Production manager, Production director, Accountant, Sr. Graphic artist, Graphic artists, and Proofreaders.
Provided Sales Rep names of insufficient dollar amount requested by Accounting Dept.
Add additional incoming Sales to Accounts already inputted in the Database.
Maintained and administered overall Company database.
South Florida Water Management District, West Palm Beach, Florida 03/2002 – 10/2002
IT Development Test Lab Administrator
Maintained and coordinated test lab operating schedule, availability and utilization of development/test resources (equipment and software).
Assisted in the documentation and maintenance of test cases and scripts.
Assisted in the initial integration of the Test Labs.
Assisted in documenting the existing system of their Test Labs.
Assisted in gathering Business requirements for their new Modcomp system by having business meetings, interviewing key employees about what this system will do and how it will be operated to prevent flood control.
Assisted in collecting, researching and interviewing end-users to validate their business needs.
Assisted in determining the time line of the project by seeing what the Business objectives are, how much information needs to be gathered, who are the key players, the actual name of the project, products that should be considered in the scope of the project, cost analysis etc.
Assisted in determining the implementation plan by identifying and evaluating the new processes, training materials etc.
Created and document their Business data flow diagrams using Visio 2000 Professional.
Assisted with sensor testing and calibration.
Assisted in testing developer/engineer hardware and software.
Provided Test Lab Status report weekly for Test Lab committee and customers.
Provided statistical reporting on Lab usage and development/test cycles, including defect tracking.
Created Issues Log Tracking database, and Test Case database.
Analyzed and Organized District sites related Survey data.
Inprimis Technologies Inc., Boca Raton, Florida
QA/Functionality Analyst 07/2000 - 3/2001
Performed detailed and complete testing of set-top-boxes hardware configurations, software and functionality of the test cases database.
Maintained database of historical records of all software under test and in production.
Ensured complete quality thoroughness during hardware and software testing.
Performed functional testing and ensure product meets expected functional requirements through validation of features.
Created a Product Tracking database in Access for units under testing.
Proficiently trained new employees on testing of set-top-box, along with usage of various test databases.
Mentored new and junior members of the QA department.
Provided inputs to other quality analysts with test plan development. (As required)
Created reports in Data Access Page.
Identified root cause of product function failures.
Learned proficient knowledge of all company products.
Made sure various Web sites loaded as intended. Test various sites for security (SSL).
Test the performance of various web sites, such as how many seconds it takes for the site to load.
Test numerous sound formats on the Web, such as Audio, MP3, Real Audio and Midi files.
Jr. QA HW/SW Analyst 07/2000 - 1/2001
Performed detailed and complete testing of set-top-boxes hardware configurations, software and functionality of the test cases database.
Created Shipping Database in Access for the QA department for logging any company product shipments that go out to clients. Created tables, reports and forms related to the Shipping database.
Monitored, analyzed, and updated bugs in the bug database in a timely and effective manner.
Provided clear and accurate feedback, as requested in evaluation of the software and hardware tested.
Proficiently trained new employees on testing of set-top-box, along with usage of various test databases.
Assisted the Senior QA leader with development of various Test Plan databases.
Created a Web page with various background-audio sound formats in Microsoft FrontPage.
Maintained proficient knowledge of all company products.
Database Technologies Inc., Boca Raton, Florida
Business Analyst 04/1999 - 7/2000
Initiated Company data download procedures.
Supported and administered Access databases.
Created Access/SQL database tables, queries, and reports
Build and update main and sales monthly database.
Verified and validated monthly database against actual billing statements.
Generated, reconciled and analyzed various reports.
Performed company Access database linkages.
Maintained overall Access database.
EDUCATION
Florida Atlantic University, Boca Raton, Florida
Bachelor of Business Administration: Computer Information Systems 08/94 – 08/98
Broward Community College, Ft. Lauderdale, Florida
Associate of Arts: Business Administration 01/92 – 05/94
OTHER SKILLS & ABILITIES
Extensive Managerial skills
Database maintenance and development
Strong Analytical and problem solving abilities
Strong creative ability
Well organized and detail oriented
Multitasking ability
Excellent team player
Great Personality
COMPUTER SKILLS:
Cloverleaf, Microsoft Access Database, MSQuery, C, C++, SQL, Oracle, Microsoft Excel, Microsoft FrontPage, Word, Lotus, WordPerfect, MS-DOS, PowerPoint, HTML, ASP.net, Visual Basic, VBScript, PowerShell, Java, Internet, PeopleSoft, Windows 95, Windows 98, Windows NT, Windows XP Professional, Windows Vista, Windows 2000, Windows 7, Windows 8.1, Crystal Report 8.0 & 8.5, 10.0, SQL Server 2000, SQL Developer, Outlook, Live Meeting, Microsoft Office 2003, Microsoft Office 2007, Visio 2000 Professional, Templink, Visual Banker 4.0, Microsoft Publisher 2000, MS Project, PageMaker 7.0, Telnet, FTP, Citrix, Form Designer 5.0, FormFast Printjob Designer 4.8, Form Imprint, McKesson ER11 Certification; HPF, HPP, HCA, HPF Web station, HED, HEC, HEO, HCR, HCI, HHS, HEN, HCCT, HOM, STAR, PHS, Care Organizer, CHARTNET, Endoweb, Point Insight, FileZilla, Putty, CAF, Toad, Doc Manager, Vignette, SharePlex, Blueberry tool, Knova, Paragon Web station for Physicians, Paragon Web station for Executives, Paragon Registration, Paragon Pharmacy, Paragon SSRS reports, Microsoft SQL Server 2008 R2 Management Studio, Microsoft SQL server 2012, Royal TS 1.6, Remedy, Service Now, AccessAnyware, FolderView, MPF, OneContent v.16.1, 16.2, 17.0, Crystal Reports 11.5.1, Visual Studio
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