DENISE WHITE-BROWN

Boynton Beach, FL *****

Cell: 561-***-****

Email: ac2y7z@r.postjobfree.com

WORK EXPERIENCE

CTG Health Solutions

(ProMedica)

Sr. Support Application Analyst 06/2014 – 5/2017

Built workflow queues and workflow assignments

Setup User profiles and groups

Provision new physician IDs and codes

Setup Sunquest Cold feed via McKesson Cold Manager

Built/monitor HL7 feeds via Cloverleaf

Worked with 3rd party sending systems such as CoPath, Cardiology, EKG etc… to process files to McKesson HPF/OneContent

Performed various design and testing phases, such as unit, integrated, functional and Go-Live support

Worked with Cloverleaf HL7 for transfer of Clinical data for multiple applications to HPF/OneContent

Processed MPI/MRN files

Troubleshoot HL7/Cold feed error files

Fix and reprocessed HL7/Cold feed files

Verify Users profile access/functions in HPF workstation

Log on to Citrix and Remote desktop to McKesson Horizon Patient Folder servers

Start/stop down/hung services on servers; monitor services

Built document types and record views/groups in HPF

Troubleshoot alerts and view error logs

Work with Sending systems on HPF Cold Processing errors

Clean up McKesson HPF Batchcmp, Upload, DocXmlerr and other HPF related error processing folders

Participate in testing with sending systems such as HeartLab, MUSE…

Reprocessed Cold and McKesson Horizon Clinical error files

Restart 3M services on servers

Check 3M log files

Validate document mappings with 3M/360 ensembles.

3M printer configuration

Troubleshoot issues by checking McKesson server logs

Troubleshoot users Citrix server issues

Troubleshoot Paragon ILE scan/view issues

Ran various Paragon reports as requested

Converted Crystal Business Object reports to SSRS

Create storage volume/images in System Administration

Add/verify/troubleshoot printers on McKesson Output servers

Add printer names in Imnet registry settings

Build Fax in channels/queues on Fax Output server

Setup users, print queue's and groups in McKesson Image Engine System Administration

Add printers in McKesson HPF workstation Output Queues

Assign User access to printers built in McKesson HPF Workstation

Access McKesson HPF Web station for functionality and to verify EID/EPN

Verify accounts on EID/EPN conversion related to Epic

Build/grant Users scanning/indexing functions

Work/Troubleshoot Service Now tickets opened by End users

Remote into End Users PCs and troubleshoot related HPF/Portal issues

Assist in functional, performance and integrated testing on McKesson applications

Run SQL statements via Microsoft SQL 2008 R2 to view Fax in queue's that are in the "in progress" status

Run SQL statements Microsoft SQL 2008 R2 to view/clean up batches in magerrq, fix/re-release those batches in error

Run select and update SQL query to fix EID/EPN mismatch related to Epic in the HPF database

Run SQL statements via Microsoft SQL 2008 R2 to clear up pending deficiency errors and magerr batches

Run audit SQL statements

Modify SQL scripts

Perform HPF/DCS application install on user's PC and servers.

Run Encryption tool

Modify Registry settings

Educate users on HPF workstation and DCS applications

Monitor faxes/prints and queues in McKesson Image Engine System Administration

Resubmit/delete faxes in error status in McKesson Image Engine System Administration

Perform monthly server reboots for system maintenance

Monitor and Maintain overall McKesson HPF environment

Download and Import ICD 10 codes into McKesson Diagnosis and Procedure tables.

Perform ICD 10 testing as it relates to McKesson Horizon Patient Folder

Run Allscripts Billing Extract db daily by setting up a Task scheduled.

Create new reports or edit existing reports per adhoc requests to Allscripts Order Requisition or Encounter forms in Crystal Reports.

Remote into Allscripts servers to verify report locations or updates.

Remote into AccessAnyWare servers to process error files

Stop/start hung/down services

Run command to convert file format for processing

Move files over from one server location to the next

Work Service Now tickets to troubleshoot End Users issue as it relates to AccessAnyware

Run SQL queries in SQL plus to unmerge MRNS; Clear Case Analysis

Access Microsoft Access database to run analysis reports, and change Release of information record status

Access Putty to run command to unlock/lock directory

Monitor Interfaces and re-release records in Rhapsody

Reboot Fax server8

Clean up Orphan files that need to be sent over to HIM folks so they can print / scan into AccessAnyware

Change/ reset Users password or pin

Overall maintenance and monitoring of AccessAnyware application.

CTG Health Solutions

(OhioHealth)

Sr. Support Application Analyst (HPF) 03/2014 – 12/2014

Built workflow queues and workflow assignments

Setup User profiles and groups

Verify Users profile access/functions in HPF workstation

Remote desktop to McKesson Horizon Patient Folder servers

Start/stop down/hung services on servers; monitor services

Built document types and record views/groups in HPF

Troubleshoot alerts and view error logs

Work with Sending systems on HPF Cold Processing errors

Clean up McKesson HPF Batchcmp, Upload, DocXmlerr and other HPF related error processing folders

Participate in testing with sending systems such as HeartLab, MUSE…

Reprocess Cold and McKesson Horizon Clinical error files

Troubleshoot issues by checking McKesson server logs

Add/verify/troubleshoot printers on McKesson Output servers

Add printer names in Imnet registry settings

Build Fax in channels/queues on Fax Output server

Setup users, print queue's and groups in McKesson Image Engine System Administration

Add printers in McKesson HPF workstation Output Queues

Assign User access to printers built in McKesson HPF Workstation

Access McKesson HPF Web station for functionality and to verify EID/EPN

Verify accounts on EID/EPN conversion related to Epic

Build/grant Users scanning/indexing functions

Work/Troubleshoot Service Now tickets opened by End users

Remote into End Users PCs and troubleshoot related HPF/Portal issues

Assist in functional, performance and integrated testing on McKesson applications

Add a WebEX session with team member to go over a PowerShell script

Migrated Microsoft Access data to Oracle database

Run SQL statements via Microsoft SQL 2008 R2 to view Fax in queue's that are in the "in progress" status

Run SQL statements Microsoft SQL 2008 R2 to view/clean up batches in magerrq, fix/re-release those batches in error

Run select and update SQL query to fix EID/EPN mismatch related to Epic in the HPF database

Run SQL statements via Microsoft SQL 2008 R2 to clear up pending deficiency errors and magerr batches

Monitor faxes/prints and queues in McKesson Image Engine System Administration

Resubmit/delete faxes in error status in McKesson Image Engine System Administration

Monitor and Maintain overall McKesson HPF environment

HCA 9/2013 – 11/15/2013

HPF System Administrator

Monitor Instances/services in HPF Control Panel

Start/stop down services; monitor services

Troubleshoot alerts and view error logs

Check server logs

Add/verify printers on servers

Add printer names in Imnet registry settings

Verify mirror lists are online

Add/Verify printer queues in McKesson HPF workstation and IESA

Monitor jobs, queues, faxes, print in McKesson Image Engine System Administration

Run reports in Microsoft SQL 2008 R2

Monitor ADT interfaces via Scooter

Add/verify Users and Groups

Verify ports in McKesson Transman

View batches in QCI/DCS

Access McKesson HPF Webstation for functionality

Assist in functional, performance and integrated testing for McKesson software

Update Cold reports (VBS file) in VBScript

Update Gold standard print master spreadsheet

Set up scheduled task on servers

Resubmit documents for McKesson outbound functionality

Resolve issues assigned in Remedy

Support Go Live McKesson Upgrade (HPF 15.3)

Monitor ongoing McKesson System performance

McKesson Corp (Accelerated Services) 9/2012 – 5/2013

Clinical Analyst Consultant (Horizon Physician Portal, Horizon Clinicals, Horizon Patient Folder & Horizon Care Alerts)

Performed Unit Testing on client’s Upgrade environment

Traveled to customer’s site for Integrated testing phases

Reported and troubleshoot issues encountered during testing

Traveled to customer’s site for Go Live coverage & support

Prepared customer’s Production environment for Live

Worked directly with physicians by phone and in person resolving their issues

Worked with users troubleshooting their logon issues to the Portal/Clinical application

Modified pages/portlets for groups/users as requested by customer’s CMO

Performed preference propagation to groups

Built pages/modules/portlets as requested by the client

Built groups & users in Portal

Granted pages & portlet permissions to groups/users

Set up bookmark URL’s

Set up custom portlet configurations to retrieve information from 3rd party application

Verified cm1 mappings in Portal Admin

Built users in Clinicals; reset passwords; verify and set security

Remote desktop to HPF servers

Built document types in HPF

Mapped document types to correct bar code values in System Administration

Verified Record views/record groups

Worked with customer’s HPF resources to test the various reports to be interfaced

Verified Nursing documentation, transcribed reports and other ancillary reports cold fed to HPF

Troubleshoot and worked on DCS (Document Capture Scanning) issues

Access System Administration to verify users/groups/batch types & folders

Monitored and verified batch jobs are being processed in Sys Admin

Attended or officiated meetings to discuss and resolve testing issues

Trained users on how to scan & index in DCS

Trained users on how to release batches via DCS to HPF

Reported issues/answered project questions to the project managers

McKesson Corp 12/2010 – 8/2012

Infrastructure Implementation Consultant (Horizon Physician Portal, Horizon Care Alerts & Horizon Clinicals)

Prepare customer’s application work book

Run module script on client’s Production environment

Access client’s Upgrade and Production environment

Review and validate various modules/portlets

Send Project Manager module list

Perform module checkout of client’s Upgrade environment

Send Upgrade handoff information to client

Officiate work sessions with clients

Build Users/Groups; Check/assign permissions

Access Vignette --- Check Site navigation; site settings; portlet components; pages, themes & grids

Create Pages, portlets and Sub tabs

Run SQL statements for Horizon Clinical & HCA assessment in SQL Dev or Toad

Run cm1 mappings SQL

Access CAF to troubleshoot issues in Horizon Clinicals

Clean up Patient type tables

Troubleshoot and resolve issues

Update and resolve issues in Point Insight

Telnet or Putty to Portal/HCA/HCI server

Check server logs and properties file via FileZilla

Run CheckServer and StopServer command

Run Password encryption

Run rules read and event mappings

Access Horizon Care Alerts application

Turn on Event monitors; Check notifications

Compile and troubleshoot rules

Edit User/Site/Global preferences

Run Preference Propagation

Run Admin session

Upload and update status reports and work books on SharePoint

Cover client Go Live events

Train/mentored team mates

Jupiter Medical Center 6/2005 – 12/2010

HPF System Analyst

Educate and train new hires in HIM, end users to use McKesson electronic system HPF (Horizon Patient Folder)

Educate and train physicians on signing electronic chart deficiencies and enhancements in HPP (Horizon

Physician Portal)

Train end users to maneuver via HPF Web station

Reset physicians and end-users passwords/pin codes

Set up document folder in HPF as document types and bar code recognition

Set up work flow groups/activities for work queue assignments

Build/Map HL7 outbound doc types in McKesson outbound documents table and Outbound Administration.

Create record views/groups

Grant end-users security access to do required functions related to their jobs

Work with IS project manager on various McKesson projects related to HPF/HPP

Knowledgeable on McKesson HPF/HPP Outbound

Build workflow queues by using SQL fragments & stored procedures

Do testing in Test environment to assure work flow queues are done correctly

Copy McKesson workflow group queues built from development to PROD

View and modify stored procedures

Communicate and assist other departments with medical forms or system issues.

Monitor all work queues to ensure system flowing processes

Clean up McKesson Index Correction Utility (ICU) for HL7 documents & inbound documents

Check McKesson System Administration daily to assure no errors exist in the queues

Dame ware into McKesson HPF print/fax servers to troubleshoot printing/faxing issues

Troubleshoot various client services and work flow agents on HPF servers.

Troubleshoot errors in McKesson DCS/QCI folders such as magerrq etc…

Troubleshoot and calibrate i610 Kodak scanner and Bell & Howell scanner

Train HIM staff how to properly clean scanners

Work with IS to resolve McKesson system issues timely

Work with McKesson vendor to report and troubleshoot system issues

Keep HIM Director abreast of work flow changes, work queue assignments

Weekly meetings with HIM Director to provide insight and assistance in meeting departmental goals

Develop QA summary reports, and other reports as requested

Develop QA processes with Supervisors and report results to HIM Director

Run SQL reports via STAR

Run revenue cycle end of month reports via Access database

Run adhoc database reports/projects via Access database

Update or edit physician letters via Crystal Reports

Run monthly physician deficiency letters via Reports Manager

Administer monthly physician suspension

Oversee Chase Transcription system (CHARTNET)

Link dictations in error bucket to correct MPI in HPF

Train end-users to use Transcription system (Chartnet)

Monitor physician dictations to ensure linking of transcribed reports in patient’s chart.

Provide QA error log report to Transcription Company.

Administer monthly suspension in HPF

Omniform print WORD or PDF file to Form Designer

Clean up or fix bugs and design of Medical Forms in Form Designer

Transfer Form .prn files from server into FormFast PCL folder

Open Test Merge to open .prn files in FormFast Printjob Designer

Input medical bar codes on Forms

Verify design of the Form; checking for accuracy and design bugs

Save Form as Merge by the appropriate Medical Form name

Create New Job to load/install in Form Imprint database

Select Form categories or name in Form Imprint to test proper install of Forms

Administer FormFast accounts purging

Update Master document spreadsheet in Excel

Validate and reconcile Patient information in HPF and Star systems

Structure and rename all FormFast Tree categories in Form Imprint database

Overall maintenance of various Merges and Jobs created from .prn files

Administer installation of all Medical forms to the Medical database Form Imprint

Overall monitoring and maintenance HPF system

Spherion Inc., Ft. Lauderdale, Florida 01/2005 – 4/2005

Financial Reporting Analyst

Extract monthly and weekly data utilizing PeopleSoft

Extract data utilizing Templink

Import and specify data into Access database

Create and run queries to append, update or link data in Access database

Create Union query in SQL

Analyze data for accuracy

Import Access data to Excel via MS Query

Create pivot tables, MS database query and refresh monthly, quarterly or weekly spreadsheet

Create and design Customer Request Log database in Access

Create and modify Customer databases in Access

Create Macro in Excel – Visual basic code to automatically refresh Pivot Tables spreadsheet.

Grant access and permissions to Internal Clients public folders in Microsoft Outlook

Maintain and administer Clients databases

Students of America Inc., Boynton Beach, Florida 01/2003 – 02/2004

Data Supervisor

Built/designed Graphics department Access Product Tracking database – VB code behind scenes.

Downloaded and uploaded tables to and from databases; updating and maintaining all databases.

Compacted and repaired databases.

Supervised and trained employees.

Performed ad-hoc queries, reports etc.

Filed weekly batch incoming Accounts of all Sales report for each Account, placed them in folders, logged and filed them appropriately.

Attached Agreement turned in by Sales managers to their Account folder.

Labeled, assigned account # and entered each Account data into the Access Database tables.

Placed loose Artwork with their respective Account.

Created weekly seasonal Release Form/Report in Access database and distributed to all Sales Managers.

Transferred Accounts signed off by Sales Managers to Production (Graphics Department). The date and name of Sales manager who release each account is then updated in the Database.

Researched, pulled files, and answered any concerns or questions for any employee in the Company that may have issues about an Account. These employees may include – Sales managers, Production manager, Production director, Accountant, Sr. Graphic artist, Graphic artists, and Proofreaders.

Provided Sales Rep names of insufficient dollar amount requested by Accounting Dept.

Add additional incoming Sales to Accounts already inputted in the Database.

Maintained and administered overall Company database.

South Florida Water Management District, West Palm Beach, Florida 03/2002 – 10/2002

IT Development Test Lab Administrator

Maintained and coordinated test lab operating schedule, availability and utilization of development/test resources (equipment and software).

Assisted in the documentation and maintenance of test cases and scripts.

Assisted in the initial integration of the Test Labs.

Assisted in documenting the existing system of their Test Labs.

Assisted in gathering Business requirements for their new Modcomp system by having business meetings, interviewing key employees about what this system will do and how it will be operated to prevent flood control.

Assisted in collecting, researching and interviewing end-users to validate their business needs.

Assisted in determining the time line of the project by seeing what the Business objectives are, how much information needs to be gathered, who are the key players, the actual name of the project, products that should be considered in the scope of the project, cost analysis etc.

Assisted in determining the implementation plan by identifying and evaluating the new processes, training materials etc.

Created and document their Business data flow diagrams using Visio 2000 Professional.

Assisted with sensor testing and calibration.

Assisted in testing developer/engineer hardware and software.

Provided Test Lab Status report weekly for Test Lab committee and customers.

Provided statistical reporting on Lab usage and development/test cycles, including defect tracking.

Created Issues Log Tracking database, and Test Case database.

Analyzed and Organized District sites related Survey data.

Inprimis Technologies Inc., Boca Raton, Florida

QA/Functionality Analyst 07/2000 - 3/2001

Performed detailed and complete testing of set-top-boxes hardware configurations, software and functionality of the test cases database.

Maintained database of historical records of all software under test and in production.

Ensured complete quality thoroughness during hardware and software testing.

Performed functional testing and ensure product meets expected functional requirements through validation of features.

Created a Product Tracking database in Access for units under testing.

Proficiently trained new employees on testing of set-top-box, along with usage of various test databases.

Mentored new and junior members of the QA department.

Provided inputs to other quality analysts with test plan development. (As required)

Created reports in Data Access Page.

Identified root cause of product function failures.

Learned proficient knowledge of all company products.

Made sure various Web sites loaded as intended. Test various sites for security (SSL).

Test the performance of various web sites, such as how many seconds it takes for the site to load.

Test numerous sound formats on the Web, such as Audio, MP3, Real Audio and Midi files.

Jr. QA HW/SW Analyst 07/2000 - 1/2001

Performed detailed and complete testing of set-top-boxes hardware configurations, software and functionality of the test cases database.

Created Shipping Database in Access for the QA department for logging any company product shipments that go out to clients. Created tables, reports and forms related to the Shipping database.

Monitored, analyzed, and updated bugs in the bug database in a timely and effective manner.

Provided clear and accurate feedback, as requested in evaluation of the software and hardware tested.

Proficiently trained new employees on testing of set-top-box, along with usage of various test databases.

Assisted the Senior QA leader with development of various Test Plan databases.

Created a Web page with various background-audio sound formats in Microsoft FrontPage.

Maintained proficient knowledge of all company products.

Database Technologies Inc., Boca Raton, Florida

Business Analyst 04/1999 - 7/2000

Initiated Company data download procedures.

Supported and administered Access databases.

Created Access/SQL database tables, queries, and reports

Build and update main and sales monthly database.

Verified and validated monthly database against actual billing statements.

Generated, reconciled and analyzed various reports.

Performed company Access database linkages.

Maintained overall Access database.

EDUCATION

Florida Atlantic University, Boca Raton, Florida

Bachelor of Business Administration: Computer Information Systems 08/94 – 08/98

Broward Community College, Ft. Lauderdale, Florida

Associate of Arts: Business Administration 01/92 – 05/94

OTHER SKILLS & ABILITIES

Extensive Managerial skills

Database maintenance and development

Strong Analytical and problem solving abilities

Strong creative ability

Well organized and detail oriented

Multitasking ability

Excellent team player

Great Personality

COMPUTER SKILLS:

Cloverleaf, Microsoft Access Database, MSQuery, C, C++, SQL, Oracle, Microsoft Excel, Microsoft FrontPage, Word, Lotus, WordPerfect, MS-DOS, PowerPoint, HTML, ASP.net, Visual Basic, VBScript, PowerShell, Java, Internet, PeopleSoft, Windows 95, Windows 98, Windows NT, Windows XP Professional, Windows Vista, Windows 2000, Windows 7, Windows 8.1, Crystal Report 8.0 & 8.5, 10.0, SQL Server 2000, SQL Developer, Outlook, Live Meeting, Microsoft Office 2003, Microsoft Office 2007, Visio 2000 Professional, Templink, Visual Banker 4.0, Microsoft Publisher 2000, MS Project, PageMaker 7.0, Telnet, FTP, Citrix, Form Designer 5.0, FormFast Printjob Designer 4.8, Form Imprint, McKesson ER11 Certification; HPF, HPP, HCA, HPF Web station, HED, HEC, HEO, HCR, HCI, HHS, HEN, HCCT, HOM, STAR, PHS, Care Organizer, CHARTNET, Endoweb, Point Insight, FileZilla, Putty, CAF, Toad, Doc Manager, Vignette, SharePlex, Blueberry tool, Knova, Paragon Web station for Physicians, Paragon Web station for Executives, Paragon Registration, Paragon Pharmacy, Paragon SSRS reports, Microsoft SQL Server 2008 R2 Management Studio, Microsoft SQL server 2012, Royal TS 1.6, Remedy, Service Now, AccessAnyware, FolderView, MPF, OneContent v.16.1, 16.2, 17.0, Crystal Reports 11.5.1, Visual Studio

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