Administrative Assistant Project Management

THERESA KUCZYNSKI 732-***-**** **********@*****.***

BUSINESS OPERATIONS MANAGEMENT PROFESSIONAL

Enhanced Business Practices & Controls Time & Cost Efficiency Optimal Performance Delivery TENACIOUS, METICULOUS BUSINESS OPERATIONS MANAGEMENT PROFESSIONAL with 24+ years of success facilitating enhanced financial and operational controls, improved procedural efficiency, and reduced costs. Skilled in cultivating collaborative relationships with all stakeholders in order to understand critical business needs, evaluate current processes, assess internal strengths/weaknesses, develop improvement actions, and establish performance measurements. Ability to build productive connections, resolve complex issues and win customer loyalty. Technical skills include Microsoft Outlook, Microsoft Office Suite, Lotus Symphony, Lotus Notes, Egencia, and Concur

Key competencies include:

Process Management & Improvement Business Operations Analysis Detail-oriented

Team Training & Development On-Boarding/Off-Boarding Policy & Procedure Development

Vulnerability & Risk Assessment Relocation & Renovation Problem Solver / Natural Leader

Multitasking Skills Customer Service Expense Reporting & Reconciliations P R O F E S S I O N A L B A C K G R O U N D

GEODIS ~ 2012 – 2017

OFFICE AND RISK MANAGEMENT (2012 – 2017)

Plan and supervise daily operations of the business Organize and maintain critical company documents - facility leases, non-disclosure agreements, contracts and equipment leases

Responsible for preparing documents and reports including headcount report, organizational charts, authority forms

Plan, coordinate, schedule, and announce staff events Assist busy CFO with editing and updating timecards for his direct reports Design and edit drafts of correspondence, reports, forms, charts, memos and other documents as needed Liaise with HR to obtain CFO approval for RAFs and NOPAs, ensure new hires have necessary office equipment

(badge, equipment, etc.) and perform procedures for terminated employees as necessary Manage new hire badges and STA badges

Responsible for office supply inventory

Liaise with landlord to handle work order requests and other services PROCUREMENT

Manage suppliers related to purchasing and leasing of furniture, copiers, mail & postage machines, security, office supplies, business cards, stationery, warehouse supplies, vending machine, water coolers and coffee distributor Responsible for badge machine and all supplies

Coordinate, order and distribute nameplates to all locations Approval of office supplies, business cards, stationery orders for locations across the US. Work closely with these vendors in setting up backend websites for end users RISK

Supported Risk Manager by performing paraprofessional level administrative and technical duties related to claims and insurance sales

Process all Certificate of Insurance requests

Conducted webinar training for all locations on selling Marine Cargo insurance TRAVEL COORDINATOR

Approve and book Sales Department travel via company travel website (Egencia) Act as back up to main travel coordinator as needed IBM ~ 1998 – 2011

Theresa Kuczynski 732-***-**** **********@*****.*** Page 2 COMPLIANCE BUSINESS ANALYST, GLOBAL SERVICES (2009 – 2011) Analyzed quarterly health checking results and performed root cause analysis where indicated to ensure remediation plans were in place to prevent audit violations Provided training to team members on migration from Project Management Processes (PMP) to Program Management System (PgMs) saving time and money by maintaining single threaded processes Facilitated preparation of monthly invoices, collecting monthly variable data, validating for accuracy, producing manual invoices as per contractual agreement, and serving as point person for invoicing issues BUSINESS ANALYST (2005 – 2009)

Assisted in scoping work efforts, managing risk, coordinating issues and resources, ensuring quality management, managing budget, and progress reporting Generated POs for supplies and subcontractors, reconciling Invoice Payment Verification Notices (IPVN) to invoices showing labor and expenses billed to contract Maintained team on/off-boarding process and maintained/updated databases and team rooms PROJECT OFFICE MANAGER (2003 – 2005)

Effectively managed and communicated information regarding IBM processes and procedures Oversaw risk and issue management process

Coordinated termination of contract and shut down of IBM usage at customer site Generated POs for supplies and subcontractors, reconciling IPVNs to invoices showing labor and expenses billed to contract

IT SPECIALIST/PROJECT ADMINISTRATOR (2000 – 2003)

Administered multiple aspects of project delivery for Project Managers Generated POs for supplies and subcontractors, reconciling IPVNs to invoices showing labor and expenses billed to contract

Assisted in Statement of Work development, coordinated training seminars, and managed on/off-boarding for team members

PROJECT MANAGEMENT ASSISTANT (1999 – 2000)

Assisted Project Managers on various projects which entailed providing customer proposal development assistance, managing A/R and A/P processes, developing project management databases and spreadsheets, and coordinating on/off-boarding for team members

DELIVERY SUPPORT SPECIALIST (1998 – 1999)

Supported multiple managers at various organization levels, assisting in development of customer proposals; project tracking, status reporting, and resource management; and coordination of on/off-site meetings Tascor, Inc. ~ 1996 – 1998

ADMINISTRATIVE ASSISTANT (1996 – 1998)

Supported Managing Principal and department of 115 employees by providing comprehensive administrative assistance including calendar management, travel arrangements, on/off-site meeting coordination, document creation and revision, record keeping, and expense account review DUCATION & CREDTIALS

E D U C A T I O N & T R A I N I N G

PROJECT SUPPORT BUSINESS CONTROLS TRAINING (2004)

PROJECT MANAGEMENT TRAINING (2000)

LEGAL ADMINISTRATIVE ASSISTANT CERTIFICATE, Cittone Institute (1996) ~ GPA: 4.00

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