QA Lead

Balaji Vasudevan

***************@*****.*** 804-***-****

Dynamic Techno Functional and QA certified professional in the field of Information Technology wherein the knowledge of QA & Test Management abilities gathered set to attain quality services and solutions. Hands on, goal oriented QA Lead with keen analytical and problem-solving skills focusing client needs and business development.

SUMMARY OF EXPERIENCE

Possess 12+ years of experience in IT industry with expertise in Functional Testing & Test Management and exposure to HP UFT Automation Testing.

Subject Matter Expert in IBM Sterling, IBM B2B, Catalog Manager, SAP SuccessFactors, PeopleSoft, Verint, Mainframes Testing and POS terminal

Domain experience in e-Commerce, HR, WorkForce Management Systems, Airline, Transportation, Banking, Finance and Retail

Strong knowledge on key QA Processes and Methodologies

Experienced in leading QA professionals across teams

Experienced in Agile / Scrum Methodology and Implementation

Experienced in various Testing Phases - Unit Testing, Integration Testing, Regression Testing, System Testing and User Acceptance Testing

Strong understanding of SDLC / STLC and its phases

Excellent experience in writing SQL queries and Database validation

Experienced in Test Management and Functional Test Tools – Microsoft Test Manager, Visual Studio – Team Foundation Server, HP QC, Team Track, IBM Rational Robot (RRAFS) and HP UFT

Efficient in coordination between different teams within the project and accountable to key stakeholders

Ability to work independently or in a team environment and effectively meet project deliverables on time

EDUCATION

Bachelor of Electrical and Electronics Engineering from Madras University- 2004, Chennai – India

CERTIFICATION

OCA Certified (SQL & PL/SQL)

HP Certified in QC 9.2

TECHNICAL SKILLS

Operating Systems : Windows 2003, XP, Vista, Mainframes Z/OS

Test Management Tool : HP ALM 12.0, HP UFT, Team Track, CMIS Web,

Microsoft Test Manager 2013, Visual Studio

Ticket Tracking Tool : Maestro, Jira

Languages/Scripts : Visual Basic, J2EE, XML, VBA, UNIX shell scripting

GUI Tools : Forms and Reports 6i

Database : Oracle, SQL

ERP : PeopleSoft 7.5, 8.9, SAP SuccessFactors, Verint

Business Software : Sterling (IBM) 9.2, 9.4 – Console, Application Manager, Business

Center, Sterling Call Center, SI B2B, Catalog Manager, BizTalk, Payment Gateway, Cyber Source, Accertify, Vendornet and SOM Client

PROFESSIONAL EXPERIENCE

American Airlines - TX QA Lead May’16-Till Date

The COBRA solution is a Work Force Management system (eWFM) which provides the American Airlines Business Operations the capability to manage and schedule the Reservations Call-Center and AAdvantage Customer Service Operations in near real-time intervals or for long-term forecasting durations globally.

Domain: eWFM

Responsibilities:

●Conduct team meetings to ensure business and IT testing expectations are met, and test deliverables are traceable to business requirements

●Develop, manage and conduct testing strategies to support the implementation of workforce management (WFM) system

●Support and create the effort of creation of Master Test Plan, Detailed Test Plan, Test Cases and other testing deliverables via HP ALM

●Automation and Testing various interfaces – ShAArp HR, Workbrain, Compass, Employee Central, PATS (Performance Attendance Tracking System) for Verint application

●Participate as a QA Lead to achieve the project goals

●Collaborate with developers and business analysts for deployments into the test and stage environments for Verint application

●Collaborate with developers and business testers in application testing, such as unit, system, regression, load and acceptance testing methods

●Prepare and analyze test results to aid in problem-solving and facilitate decision making

●Preparation of status reporting on testing metrics and test executions

●Log and track all defects identified during testing in HP ALM

●Conduct defect triage meetings and prioritize defects

●Coordinate release management per Agile processes

●Experienced in Creating and modifying test script in HP UFT and running the script

●Enhanced UFT automation scripts with synchronization points, data table, parameterization and functions

●Manage HP ALM as an administrator

●Received client appreciations

Environment: Verint, HP ALM 12.0, HP UFT 12.0, SharePoint and Rally

Gamestop, Grapevine – TX Sr QA Techno Functional Aug’14-Apr’16

Game Stop has selected Sterling IBM software to implement their Order Management System. All Game Stops Call Center, Web and Web in Stores order pass through Sterling with the order flow management.

Domain: e-commerce

Major Accomplishments / List of Projects:

Ship from Store (POC) Holiday, Tokenization, Bundle Price Protection, Reservation Accuracy, CIT – Affiliate ID attributes Drop till you shop, Warranty, Apple Pay and OMS upgrade 9.4

Environment: IBM Sterling (Console, Call Center and Business Center), Catalog Manager, Sterling B2B integrator, SQL Developer, IBM WebSphere MQ Explorer, Microsoft Test Manager, DB2, Mainframe -AS 400, Accertify, Cyber Source and Payment Gateway

American Eagle Outfitters, Pittsburgh – PA QA Lead Sep’13-July’14

Domain: e-commerce

Project: BOSS (Buy Online Ship from Store)

This project provides the capability of online purchase and shipping the products from either Direct to Consumer (DC) or select stores based upon configurable pre-defined sourcing rules.

Environment: ATG 10.2, CSR, IBM Sterling, SQL Developer, IBM WebSphere MQ Explorer, JIRA

Rue21, Warrendale – PA QA Lead May’13-Aug’13

Domain: e-commerce

Customers can order through online or on call via CSR. Functionality includes Home Page, Profile creation, Add to Cart, PDP, Quick View and Checkout.

Environment : ATG 10.2, Endeca, CSC / OMS, JIRA

Responsibilities:

●Test Planning and Management including creating Test plans and defining the scope of testing

●Preparation of Effort Estimates for Test Design and Test Execution

●Risk Management (Monitoring and Tracking by providing mitigation and contingency plans)

●Co-ordination between Business and leading Onsite – Offshore and Automation Support

●Weekly Status Reports/metrics/dashboard generation to the Top Management

●Timeframe budget and test scenario creations by using Agile Methodology

●Testing of business logics, web applications, Sterling Console, Call Center, Business Center, Catalog Manager, Sterling Integrator and Oracle DB2

●Validation of End-to-End testing of various touch points - Order origination, Order Fulfillment, Order Settlement and Invoicing, Sales, inventory postings and Migration Testing orders

●Testing with API, XML’s request and response from BizTalk/TIBCO/IBM Sterling Integrator to ensure end to end data flow between different systems is working as expected

●Functional testing on PDP, Quick View, Add to Cart, Checkout, Account Settings, Ship and Bill To address, Billing (Cyber Source and Payment Gateway) and Taxes (Sabrix – 3rd party company)

●Functional Test Execution across multi-browsers and Mobile devices (Android and IPhone)

●Manage Defect triage meetings and assign it to the corresponding teams

●User Acceptance Testing with Business owners and management

●Shipping orders from Warehouse Management System (AS 400) and EDI generator for 3rd party items

Capital One, Richmond – VA Sr. QA Analyst Sep’12-Apr’13

Domain: Banking

The Treasury Management Business Portal Project will be building a client facing portal to enable Single Sign On to Treasury applications

Responsibilities:

●Understanding Business Stories and supporting the team

●Creation of Business Assurance Specification

●Involved in discussions with Agile and Business Teams to derive the Acceptance criteria for the sprint

●Preparation of Functional Test Cases and Regression Suite in QC

●Functional Test Execution across multi-browsers like IE, Firefox, Mac - Safari and Chrome

●Defect Management in QC

●Involved in Defect Triage Meetings

●Attending Daily QA stand up and Weekly meetings

●Providing continuous process improvement and recommendation to the existing approach

Environment : Java, CSS, HTML, HP QC 10, Agile / Scrum

Pali Solutions Inc. Software Quality Assurance Nov’11 – Aug’12

Project: Belk Inc, Charlotte – NC QA Lead Nov’11 – July’12

Talent Management – SAP SuccessFactors

Domain: HR (Cloud based business execution tool)

Talent Management is a web-based HR process tool where HR information is shared across all regions/divisions

Responsibilities:

●Leading QA efforts for the project

●Creation of Test Planning and Strategy documents

●Understanding functional requirements and supporting the team

●Preparation of Effort Estimates for Test Design and Test Execution

●Involved in discussions with Creative and Business Teams to derive the functional scope for the project

●Preparation of High Level Test Scenarios and Test Cases

●Creation of Traceability Matrix ensuring 100% test coverage

●Review and sign-off on test cases created by team member

●Functional Test Execution across multi-browsers

●Test Data Management and support for UAT

●Task allocation to the team

●Defect Management in QC

●Coordinating and managing quality efforts between SuccessFactors Dev team and Belk

●Deriving Test and Defect Metrics

●Involved in Defect Triage Meetings

●Weekly status reporting to the key stake holders

●Providing continuous process improvement and recommendation to the existing approach

Environment : SAP SuccessFactors, HP QC 10, Agile / Scrum

Virtusa Technologies, INDIA QA Lead Jan’11– May’11

Project : RMAT (Resource Management Automation Tool)

Domain : HR

Environment : C#, .NET, Oracle, HP QC 9.2, Agile / Scrum

Verizon Services, INDIA QA Test Analyst Jan’10 – Jan’11

Project: VZW e-Recruitment / Employment Locker

Domain: PeopleSoft, HR

Environment: PeopleSoft 8.9, AQT, CMIS Web and HP QC 9.2, V Model

Hexaware Technologies Sr. Software Engineer Nov’06 – Dec’09

Project: Pepsi Co, Hewitt – USA Sr. QA Analyst Nov’08 – Dec’09

Domain: PeopleSoft, NA Payroll

Pepsi Co. application involving in Regular Test Payroll execution (Hourly, Salaried, Weekly, Biweekly and Monthly population), fixing the test payroll errors.

Responsibilities:

●Task allocation to the team

●Effort estimates for test preparation

●Preparation of Test Scenarios and Test conditions for the tickets and new SR’s and CR’s

●Review of test conditions and scenarios prepared by peer

●Execution of Test scenarios

●Test Cases execution in QC.

●Defect logging and Tracking in QC

●Daily Scrums on the progress of the ongoing iteration

●Involved in Retrospective Meetings

●Regular test Payroll execution for Hourly, Salaried, Weekly, Biweekly and Monthly population in different regions using Mainframes and PeopleSoft

●Fixing the test payroll errors

Environment: Mainframes Z/OS 1.8, PeopleSoft 8.9, PeopleSoft 7.5, PeopleSoft 8.0, AQT, Maestro and HP QC 9.2, Agile / Scrum

Project: Ernst & Young - USA Onsite Coordinator Apr’ 08 – Oct’08

Domain: Financial Advisory

Environment: VB, SQL Server, Windows XP, Win Vista, Agile / Scrum

Project: UNISYS - Aircore Test Automation, USA Automation Engineer Oct’07 – Mar’08

Domain: Aircore

Aircore consists of 6 interrelated modules: Flight, Reservation, Ticketing, Depart, Seats and Load Control

Responsibilities:

●Preparation of Test Scripts for New Functionalities in Test Automation Rational Robot RRAFS and Review of Test Cases

●Preparation of Application Map

●Providing Technical support to the team

●Preparation of Traceability Matrix for effective test coverage

●Review of Test Scripts developed by the Team members

●Preparation of Traceability Matrix for effective test coverage

●Co-ordination between the Testing and Development team

●Consolidating all the Scripts and making it into a single file

Environment: J2EE, Rational Robot, Oracle DB, Windows XP, Agile / Scrum

Project: Citi - CIR, USA QA Analyst Jul’07 - Sep’07

Domain: Investment Banking

Environment: J2EE, XML, VBA, Sybase, V Model

Project: Citibank EBS, Germany QC Admin Nov’06 - Jun’07

Domain: Banking

Responsibilities:

●Review of the test scripts

●Uploading of test scripts in MQC

●Generation of Test Reports

●Prepared input data notepads and attached the QC

●Onsite/Offshore co-ordination

●Preparation of Daily and Weekly Status Reports

●Consolidation of all the test scripts EC-Area wise

Bitech Private Limited Consultant Dec’05 - Nov’06

Project: Signal and Telecom MIS (Southern Railways, Chennai, India)

Domain: Transportation

Environment: Win 2000 Server, Win 98 Workstations, Oracle 9i, Forms and Reports 6i, Waterfall Model

Pace Automation Ltd., Chennai, India Project Trainee Dec’04 - Dec’05

Project 1: Cafe Coffee Day (www.sellsmart.biz) Jun’05 – Dec’05

Project 2: Smartwin Online Lottery (www.smartwin.org) Dec’04 – Jun’05

Domain: Retail, ecommerce

Responsibilities:

●Testing via POS terminal

●Preparation of Test Cases

●Preparation of Traceability Matrix

●Execution of Test Cases and Regression Testing

●Coordination between the Testing and Development team members

●Identifying and Reporting of Defects and tracking to closure

Environment: JSP, Oracle 9i, Apache Server, HP-UX, Windows XP, POS Terminal

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