Ian Bigelow

**** ******** ****, ****** ** *****, 281-***-****, ac2y6n@r.postjobfree.com

https://www.linkedin.com

High-energy operations executive with a demonstrated record of exceeding profitability goals, turning around underperforming units and driving increased revenues and market share Core Competencies include:

• Process Development & Improvement • Turnarounds / Change Management

• Multi-Site Project Management • Supply Chain Optimization

• Site Selection / Real Estate • Global Purchas/ng / Contract Negotiations

• Lean Design Build • Process Budgetary Planning

• Process Development and Integration • Performance Metrics

• Multi Facility Capacity Planning • RFP Writing and Response

• Lean Process Design for High Volume Throughput • Recruiting / Hiring / Training / Retention

• Application Software Programing • Technical Writing / Author

• Architectural Design / AutoCAD • Visual Artist

Career Highlights

• Developed multiple “turn-key” automated and manual operations programs dedicated to the management needs of Healthcare, Education, Manufacturing and Commercial Industries

• As CEO of Texas Medical Hospital Laundry Cooperative Association, reversed its profit margin of -11% to a positive 21% within 1 year

• Authored 15 manuals outlining best practice operations for multiple disciplines related to the contract services industry

• As Corporate VP of Engineering, designed and built multiple state of the art healthcare factories/laundries, two of which were the first of their kind in the world to achieve LEED certification while implementing Lean design practices

PROFESSIONAL EXPERIENCE

Compass One Healthcare Services, Inc. 2007 - Present

Successively promoted to positions of increased responsibility based on consistently exceeding goals and expectations

An industry leader in providing contracted management services for non-clinical departments in healthcare facilities nationwide

Vice President - Engineering and Technical Services:

Oversee and coordinate all planning, designing and building of capital projects, both for new plant construction and existing plant renewal, implementing Lean process analysis, increasing operational capacity and improving both topline and bottom line performance across the division

Negotiate and execute national and international supply chain and equipment acquisition contracts, reducing corporate spend on equipment and materials by as much as 30% in volume purchasing scenarios

Provide for third party utility supply contracts for natural gas and electricity to reduce annualized expense for production volume by 27%

Implement CMMS to provide organized approach to equipment and facility maintenance, reducing downtime incidents by 75% and downtime total time 95%. The result allowed division overtime to drop from 5% of total labor to 2%

Write policy manuals designed to standardize operational best practices in preparation for all facilities to achieve HLAC and TRSA accreditations

Ian Bigelow

5315 Dunleith Lane, Spring TX 77379, 281-***-****, ac2y6n@r.postjobfree.com https://www.linkedin.com

Designed, programmed and maintain automated costing model that greatly improves bid estimating and forecasting accuracy, the success of which allows greater access to acquisition capital as needed to purchase competitor facilities and grow our base

Medi-Dyn, Inc. / Crothall Laundry Services 2005 - 2007 A small, but efficient industry leader in providing contracted management services for non-clinical departments in healthcare facilities nationwide. Medi-Dyn was purchased by Crothall Healthcare Services, Inc. in 2007. CEO - Texas Medical Center Hospital Laundry Coop. Assn.:

Oversaw and coordinated all planning, design and build efforts for a new state of the art facility while operating the existing facility

Led the operation in a transition that improved efficiency sufficiently to reduce the work force from 226 associates to 123 over the course of 6 months and reversed a bottom line profit loss of over $1 million to a positive profit of $1.2 million over the course of 18 months

Improved operating capital position from a negative 2 days cash on hand, to a positive 86 days over 24 months

Led transition from old facility to a new cutting edge facility where annual operating capacity was doubled from 25 million pounds to 50 million pounds and productivity improved from 85 pounds per man hour worked to 150

Increased customer satisfaction scores from an average of 60% positive to 98% positive in the first 12 months, while adding 12 million annualized pounds in volume Hospital Housekeeping Systems 2003 - 2005

A growing leader in providing contracted management services for non-clinical departments in healthcare facilities nationwide

Regional Vice President:

Led region to grow from $26 million in annualized topline revenue to $65 million and bottom line profit from 6.5% of revenue to 21.3% in 2 years, while increasing the number of clients by 1/3 and maintaining a 100% retention rate

Wrote application software that automated the workload distribution process and improved operational efficiency by 14.8% across the region

Improved customer satisfaction scores by 17% to an average of 96% on all surveys Sanitors Services of Texas, L.P.U 1998 - 2003

A Commercial facilities maintenance and janitorial contractor in Texas providing service to over 160 class A and B office and industrial buildings in the greater Houston area. Sanitors was purchased by ISS in 2003. President & General Manager:

Increased client base from 75 accounts to 160 during period 1998 to 2003

Increased top line revenue from approximately $14 million to over $30 million in 5 years while raising margins from an average of 6% to over 13%

Wrote software to automate bid costing improving turnaround time on proposals by 50% and increased positive hit rate from 10% to nearly 30%

Raised the profile of the company to a level that made it attractive as an acquisition target to ISS, a United Kingdom company looking to enter the Texas Market

Marriott Management Services 1996 - 1998

An industry leader in providing contracted management services for non-clinical departments in healthcare facilities worldwide

General Manager – Harris County Hospital District: Ian Bigelow

5315 Dunleith Lane, Spring TX 77379, 281-***-****, ac2y6n@r.postjobfree.com https://www.linkedin.com

Transitioned the Environmental Services department from an in-house operation of over 500 associates to contract services in all Harris County healthcare facilities, consisting of 3 hospitals, 13 clinics and a psych hospital

Reduced departmental expenses by more than $1.25 million dollars in the first year while improving service

Satisfaction scores went up from an average of 62% to 91% over the same time period Intellex Facilities Management Corporation 1992 - 1996 An engineering company providing facilities management and engineering services to healthcare facilities Nationwide. Intellex was acquired by Crothall Healthcare Services, Inc., in 1996. Corporate Program Manager:

Directed all Environmental Services (EVS) and Laundry/Linen operations and program development in all facilities nationwide

Oversaw Plant Operations, Maintenance and Clinical Engineering in facilities west of the Mississippi

Provided Design Build consultation to Healthcare clients nationwide and managed projects as they were contracted

Working with other members of the senior management team, expanded client base from 3 facilities in 1992 to 60 in 1996, bringing annual revenues from approximately $1.5 million to over $30 million over 4.5 years while maintaining an average margin of 12.5% of revenue

Provided administrative, technical and computer support to all Corporate, Regional, District and Account Managers

EDUCATION

BFA Theatre Production Design

University of Utah

SLC, Utah

BFA Theatre Education, Secondary School

University of Utah

SLC, Utah

MFA Architecture, Set Design – Film & Theatre

University of Utah

SLC, Utah

References and publications available upon request

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