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Human Resources Customer Service

Location:
Huntsville, AL
Salary:
80,000
Posted:
October 26, 2017

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Resume:

Angelique’ B. Harris

**** ****** ***** 256-***-****

Huntsville, Alabama 35810 ac2y5i@r.postjobfree.com

SENIOR HUMAN RESOURCE MANAGER / GENERALIST

Professional Qualifications

RESULTS-DRIVEN HUMAN RESOURCE PROFESSIONAL WITH REFINED LEADERSHIP SKILLS, IN-DEPTH EXPERIENCE IN THE CORE AREAS OF HUMAN RESOURCES, AND 20+ YEARS OF EXPERIENCE IN THE FOLLOWING BROAD-BASED COMPETENCIES:

STRATEGIC HR MANAGEMENT ● WORKFORCE PLANNING ● STATE/FEDERAL EMPLOYMENT LAW ● EMPLOYEE RELATIONS ● HR DEVELOPMENT ● MULTIPLE SITE/STATE MANAGEMENT ● WORKFLOW STREAMLINING ● TRAINING PROGRAM DEVELOPMENT ● STAFF SUPERVISION ● WORKERS’ COMPENSATION ● SERVICE CONTRACT ACT (SCA) ● REGULATORY COMPLIANCE ● CUSTOMER SERVICE/SUPPORT ● INTERVIEWING/HIRING ● PERSONNEL BACKGROUND CHECKS

●BENEFITS/WELLNESS/ADMINISTRATION

EXPERTISE IN TITLE VII, ADEA, WORKERS’ COMPENSATION, FMLA, HIPAA, COBRA, 401(K), EEOC, AAP, ERISA, PAYROLL AND COMPENSATION, EMPLOYEE BENEFITS AND EMPLOYMENT LAWS AND REGULATIONS.

EXPERIENCED IN THE RECRUITING, SCREENING, INTERVIEWING, QUALIFICATION, SELECTION AND TRAINING OF EMPLOYMENT CANDIDATES RESULTING IN LOW TURNOVER RATES. EXCELLENT MEDIATION, NEGOTIATION AND PROBLEM SOLVING SKILLS.

PROFICIENT IN COST POINT, DELTEK, IMPROMPTU, EPSQ SECURITY OFFICER, MICROSOFT OFFICE SUITE, PEOPLESOFT HRMIS, NICE, SPECTRUM, WEBOPS AND WITNESS, DREAMWEAVER COMPUTER APPLICATIONS.

MEMBER OF THE SOCIETY OF HUMAN RESOURCE MANAGEMENT (SHRM ALABAMA SOCIETY OF HUMAN RESOURCES MANAGEMENT (NASHRM). (PAST COMMUNITY RELATIONS CHAIR AND BOARD MEMBER FOR 3 YEARS).

Professional Experience

Blogstaffing - Indiana

Senior HR Manager- At Home Job 2013-2016

Responsible for HR governance and policy deliverance.

Managed sourcing, hiring and training activities.

Partner with top leadership responsibilities for building and managing overall HR and Payroll operations.

Caretaker –Huntsville, AL 2010-2013

Managed medications and medical appointments.

Budgeted monthly finances of individual.

U. S. CENSUS - Huntsville, AL 2010-2010

Crew Leader Assistant

Supervised the daily activities of 5 Census Enumerators who were responsible for conducting and completing the Enumerator Questionnaire for the 2010 U.S. Census.

Tasks included training enumerators, monitoring the teams’ daily payroll, submitting signed timesheets along with all required administrative paperwork, keeping the team supplied with all necessary census materials, and reviewing all completed questionnaires. The team completed 1,079 enumerator questionnaires during six weeks of time-sensitive activity.

Tec-Masters, Inc. - Huntsville, AL 2007-2009

High-Tech Diversified Small Business- Federal Contractor for DOD, Army, Navy, NASA

Human Resources Manager

Spearheaded employee relations functions across five company sites in AL, LA, FL, CA, and OK. Mentored two direct team members and served as expert resource for grievance, compliance benefits and all functions of HR.

Successfully ended a conciliation agreement with DOL without penalty to the organization.

Authored company employee handbook and assisted in drafting up to date policies and procedures manuals and a supervisor’s handbook.

Leveraged mediation, consensus building and communication skills to obtain favorable work schedule concessions during grievance and appeal processes.

Forged cooperative relationships between executive management, senior management, human resources and the employee base to align all goals with the short and long term strategic objectives of the organization.

West Corporation – Huntsville, AL 2005 - 2006

Global Telecom Company serving the Army National Guard, Cingular, American Express, Comcast, United Healthcare and other major clientele.

Regional Employee Relations / Training Manager

Spearheaded employee relations functions across four company sites in AL, LA and OK. Mentored five staff and served as expert resource for grievance and termination appeal issues.

Developed a team of professionals to provide training in policies/procedures and AAP. Counseled executive staff on the progressive application of disciplinary actions.

Authored statement of positions for the EEOC, OFCCP, DOL and other government agencies. Successfully won a no cause for cases referred to EEOC and DOL.

Leveraged mediation, consensus building and communication skills to obtain favorable work schedule concessions during grievance and appeal processes..

Analytical Services Inc. – Huntsville, AL 2002 - 2004

Federal contractor with 300 employees and $20M in annual revenue serving the DOA, NASA and other government agencies.

Human Resources Assistant / Security Assistant

Reconciled and processed 401(k), cafeteria, STD, LTD and dental billing according to HIPAA guidelines.

Managed Workers’ Compensation claims and developed annual affirmative action plans for multiple sites in AL, MS and DC. Maintained I9 and DD214 subcontractor records.

Produced new hire briefing packets and conducted orientation. Handled confidential client and employee materials, and processed personal and security information.

Goody’s Family Clothing – Huntsville, AL 2001 - 2002

Customer Service Supervisor

Trained, scheduled and supervised five sales staff. Identified and resolved employee issues, managed customer service, and monitored loss prevention strategies resulting in a 100% audit score.

Screened and qualified employment candidates for interviews by reviewing/scoring applications using a customized Meyer-Briggs scale. Achieved #3 ranking in division sales.

Reconciled cash office receipts in preparation for monthly loss prevention audits. Directed register closing procedures, office cash flow and banking functions.

Added Dimensions – Huntsville, AL 1997 - 2000

Assistant Manager

Screened, interviewed, conducted background checks and selected employee candidates. Trained and managed five sales staff, resolved employee conflicts and documented benefits information.

Prepared payroll, analyzed sales statistics, monitored budgets and ensured overhead expense compliance with forecasted budget allowances. Achieved top sales increase ranking in 1999.

Cited for maintaining shrinkage at less than 2% in 2000.

Education and Training

American InterContinental University – Buckhead, GA MBA in Human Resource Management, 2004

Athens State University – Athens, AL BBA in Human Resource Management, 2001

Professional Training Programs / Certifications How To Write Statements of Positions EEOC Issues Federal Prevailing Wage Laws: What You Must Know About The Service Contract Act and the Davis Bacon Act Member of Alpha Kappa Alpha Sorority, Inc. Protecting Secret and Confidential Documents Facility Security Officer Certification Essentials of Industrial Security Management Human Resources and the Law Certificate HIPPA Compliance



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