EXPERIENCE
March **** – Present New York City Health + Hospitals
January 2016 – Present
Elmhurst and Queens Hospital
Human Resources Director /Associate Executive Director
Oversees strategic HR initiatives propositioned by executive management
Patient Experience / Employee Engagement
Workforce Development
Joint Labor
Patient Throughput
Environment of Care
Safe patient handling
Monitors HR staff through the application process of departmental programs
Ensures policies and standards are upheld while continuing to look for opportunities to enhance department effectiveness and efficiency
Assist with the coordination for EPIC access/training of hospital personnel
Interacts with department leadership to ensure proper workflow and processes
Continuously improves reputation of both the HR department and NYC H + H through management and supervision of incoming proposals
Serves as Hospital Liaison with the Joint Labor Committee
Oversees IT account provisioning with respect to the HR role in the process
September 2013 – January 2016
New York City Health + Hospitals
Queens Health Network
Personnel Director, Human Resources
Assumed all activities involving day to day HR operations.
June 2012-September 2013
New York City Health + Hospitals
Queens Health Network
Senior Associate Director, Human Resources
Assumed HR senior administrator duties for the coverage of the facility daily.
Green certified in Breakthrough activities and led various Rapid Improvement Experiments.
Selected to be part of the HHC Leadership Development program.
EXPERIENCE continued
August 2009 – May 2012
New York City Health + Hospitals
Queens Health Network
Associate Director, Network Human Resources
Trained on and implemented various PI activities using Lean /Breakthrough methodology.
Assumed leading role during the rollout/implementation of PeopleSoft to the network.
September 2008- August 2009
New York City Health + Hospitals
Queens Health Network
Assistant Personnel Director, Network Human Resources
Oversaw the wages and salary and recruitment unit.
Supervised HRIT division and Compliance Unit.
July 2007 – September 2008
New York City Health + Hospitals
Queens Health Network
Assistant Director, Dept. of Human Resource Development
Formulated and developed policies and programs related to employee benefits.
Handled administration of employee benefit programs such as medical, dental, vision, Management Benefits, Pension, Tax Deferred Annuities, Flexible Spending, retirement plans, term life insurance, and temporary disability programs.
Oversees the support for all leave of absences cases and workers compensation claims.
Implemented employee workflow programs to achieve time frame and customer service goals.
Collected and analyzed data for effectiveness of existing processes, policies, guidelines and procedures.
Investigated and resolved employee and vendor complaints. Performed special studies on operation units, report trends and implement corrective actions.
Oversaw employee orientation and benefits related fairs and management of the open enrollment period.
Participated in the preparation process for the QHN during JCAHO surveys
February 2001- July 2007
New York City Health + Hospitals
Coler-Goldwater Specialty Hospital & Gouverneur Nursing Facility
Coordinating Manager, Dept. of Human Resources
Responsible for the high-volume area of workers compensation processing and supervised the claims for all facilities.
Served as the Liaison with all regulatory agencies - OSHA, PESH, the Department of Labor and the NYC Law Department.
Served as the Liaison in connection to the Unemployment Office to manage all department employees’ requests for present and future benefits.
Assisted employees with their enrollment into their Medical Coverage and Retirement Fund options - NYCERS, 401k, 457, 403b.
July 2000 – February 2001
New York City Health + Hospitals
Coler-Goldwater Specialty Hospital and Nursing Facility
Assistant Director, Dept. of Risk Management/Patient Relations
Directed and supervised patient representatives for the proper resolution of complaints, requests and referrals.
Provided ongoing training and orientation to staff as needed.
Assisted in explaining the interpretation of Hospital Policies and Procedures to patients/residents, families, visitors, and staff.
Carried out the role of Facilitator on Performance Improvement (PI) projects as assigned by the facility.
Responsible for the supervision of the daily operations of the Goldwater Campus Office.
EXPERIENCE continued
August 1999 – June 2000
New York City Health + Hospitals
Coler-Goldwater Specialty Hospital and Nursing Facility
Assistant Director, Dept. of Patient Relations
Established and monitored facility-wide practices regarding the Patient’s Bill of Rights to meet JCAHO standards for accreditation and requirements of other regulatory agencies.
Served as a liaison for the Ethics Committee in communicating with patients/families about medical/legal/ethical issues.
Conducted in-service education for the hospital staff on Patients Rights, Health Care Proxy Law, Organ Donations and Patient/Resident Alleged Abuse Reporting Law.
August 1999 – June 2000
New York City Health + Hospitals
Coler-Goldwater Specialty Hospital and Nursing Facility
Assistant Director, Dept. of Patient Relations
Responsible for the Patient Relations Department’s daily operations.
March 1997 – August 1999
New York City Health + Hospitals
Coler-Goldwater Specialty Hospital and Nursing Facility
Patient Representative, Dept. of Patient Relations
Documented and tended to all patient’s complaints, requests, referrals, compliments and suggestions concerning the institution, its staff and delivery of services
Provided education regarding to patient/resident rights and issues
Responsible for arranging interpretation services when language barriers were present
Served as a Liaison between administration and the patients/residents addressing various issues of concern within the facility and regarding their treatment
Coordinated the investigation of all patient/resident alleged abuse, mistreatment and neglect
SERVICE
2015, Co-Chair of Standards Committee
2012-Present, Responsible for overseeing Religious Accommodation
2012-December 2015, Oversaw ADA compliance
2010, Lead role of PeopleSoft rollout/implementation in Queens Health Network
EDUCATION
2006-2007, Kaplan University, South Florida
Degree: Masters of Business Administration
Concentration: Human Resources
1988-1992, Bernard M. Baruch College, NY
Degree: Bachelors of Business Administration
Concentration: Business Administration / Operations Management
TECHNICAL SKILLS
HRIS: PeopleSoft, GRM Document Management System
Software: Excel, PowerPoint