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Human Resources Director

Location:
Seaford, NY, 11783
Posted:
October 26, 2017

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Resume:

EXPERIENCE

March **** – Present New York City Health + Hospitals

January 2016 – Present

Elmhurst and Queens Hospital

Human Resources Director /Associate Executive Director

Oversees strategic HR initiatives propositioned by executive management

Patient Experience / Employee Engagement

Workforce Development

Joint Labor

Patient Throughput

Environment of Care

Safe patient handling

Monitors HR staff through the application process of departmental programs

Ensures policies and standards are upheld while continuing to look for opportunities to enhance department effectiveness and efficiency

Assist with the coordination for EPIC access/training of hospital personnel

Interacts with department leadership to ensure proper workflow and processes

Continuously improves reputation of both the HR department and NYC H + H through management and supervision of incoming proposals

Serves as Hospital Liaison with the Joint Labor Committee

Oversees IT account provisioning with respect to the HR role in the process

September 2013 – January 2016

New York City Health + Hospitals

Queens Health Network

Personnel Director, Human Resources

Assumed all activities involving day to day HR operations.

June 2012-September 2013

New York City Health + Hospitals

Queens Health Network

Senior Associate Director, Human Resources

Assumed HR senior administrator duties for the coverage of the facility daily.

Green certified in Breakthrough activities and led various Rapid Improvement Experiments.

Selected to be part of the HHC Leadership Development program.

EXPERIENCE continued

August 2009 – May 2012

New York City Health + Hospitals

Queens Health Network

Associate Director, Network Human Resources

Trained on and implemented various PI activities using Lean /Breakthrough methodology.

Assumed leading role during the rollout/implementation of PeopleSoft to the network.

September 2008- August 2009

New York City Health + Hospitals

Queens Health Network

Assistant Personnel Director, Network Human Resources

Oversaw the wages and salary and recruitment unit.

Supervised HRIT division and Compliance Unit.

July 2007 – September 2008

New York City Health + Hospitals

Queens Health Network

Assistant Director, Dept. of Human Resource Development

Formulated and developed policies and programs related to employee benefits.

Handled administration of employee benefit programs such as medical, dental, vision, Management Benefits, Pension, Tax Deferred Annuities, Flexible Spending, retirement plans, term life insurance, and temporary disability programs.

Oversees the support for all leave of absences cases and workers compensation claims.

Implemented employee workflow programs to achieve time frame and customer service goals.

Collected and analyzed data for effectiveness of existing processes, policies, guidelines and procedures.

Investigated and resolved employee and vendor complaints. Performed special studies on operation units, report trends and implement corrective actions.

Oversaw employee orientation and benefits related fairs and management of the open enrollment period.

Participated in the preparation process for the QHN during JCAHO surveys

February 2001- July 2007

New York City Health + Hospitals

Coler-Goldwater Specialty Hospital & Gouverneur Nursing Facility

Coordinating Manager, Dept. of Human Resources

Responsible for the high-volume area of workers compensation processing and supervised the claims for all facilities.

Served as the Liaison with all regulatory agencies - OSHA, PESH, the Department of Labor and the NYC Law Department.

Served as the Liaison in connection to the Unemployment Office to manage all department employees’ requests for present and future benefits.

Assisted employees with their enrollment into their Medical Coverage and Retirement Fund options - NYCERS, 401k, 457, 403b.

July 2000 – February 2001

New York City Health + Hospitals

Coler-Goldwater Specialty Hospital and Nursing Facility

Assistant Director, Dept. of Risk Management/Patient Relations

Directed and supervised patient representatives for the proper resolution of complaints, requests and referrals.

Provided ongoing training and orientation to staff as needed.

Assisted in explaining the interpretation of Hospital Policies and Procedures to patients/residents, families, visitors, and staff.

Carried out the role of Facilitator on Performance Improvement (PI) projects as assigned by the facility.

Responsible for the supervision of the daily operations of the Goldwater Campus Office.

EXPERIENCE continued

August 1999 – June 2000

New York City Health + Hospitals

Coler-Goldwater Specialty Hospital and Nursing Facility

Assistant Director, Dept. of Patient Relations

Established and monitored facility-wide practices regarding the Patient’s Bill of Rights to meet JCAHO standards for accreditation and requirements of other regulatory agencies.

Served as a liaison for the Ethics Committee in communicating with patients/families about medical/legal/ethical issues.

Conducted in-service education for the hospital staff on Patients Rights, Health Care Proxy Law, Organ Donations and Patient/Resident Alleged Abuse Reporting Law.

August 1999 – June 2000

New York City Health + Hospitals

Coler-Goldwater Specialty Hospital and Nursing Facility

Assistant Director, Dept. of Patient Relations

Responsible for the Patient Relations Department’s daily operations.

March 1997 – August 1999

New York City Health + Hospitals

Coler-Goldwater Specialty Hospital and Nursing Facility

Patient Representative, Dept. of Patient Relations

Documented and tended to all patient’s complaints, requests, referrals, compliments and suggestions concerning the institution, its staff and delivery of services

Provided education regarding to patient/resident rights and issues

Responsible for arranging interpretation services when language barriers were present

Served as a Liaison between administration and the patients/residents addressing various issues of concern within the facility and regarding their treatment

Coordinated the investigation of all patient/resident alleged abuse, mistreatment and neglect

SERVICE

2015, Co-Chair of Standards Committee

2012-Present, Responsible for overseeing Religious Accommodation

2012-December 2015, Oversaw ADA compliance

2010, Lead role of PeopleSoft rollout/implementation in Queens Health Network

EDUCATION

2006-2007, Kaplan University, South Florida

Degree: Masters of Business Administration

Concentration: Human Resources

1988-1992, Bernard M. Baruch College, NY

Degree: Bachelors of Business Administration

Concentration: Business Administration / Operations Management

TECHNICAL SKILLS

HRIS: PeopleSoft, GRM Document Management System

Software: Excel, PowerPoint



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