Customer Service Sales

Summary

Reliable account specialist with over * years of experience motivated to maintain customers satisfaction. Independent worker with little oversight and collaborates well with other department to accomplish customers needs.

Core Strengths

Account Management Type 50-70 WPM

Adaptive team player Computer Proficiency (Word, Excel, Outlook)

Multi-tasker Bilingual fluent in Spanish

Attention to detail Ability to prioritize work

Accomplishments

Customer Assistance:

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Worked with company systems such as live support and diligently completed all assigned tasks.

Work Experience

Winco DWL Lodi NJ

Domestic/International- Account Specialist in Sales June 2013 to August 2015

Sales support to reps and managers to increased sales.

Product availability and order status.

Entered special quotes.

Processed credits and returns.

Processed 75 orders weekly for Amazon thru EDI and provided status on all shipments.

Sales forecasted on a daily basis for low inventory.

Maintained domestic accounts and supported international when sales manager attended shows.

Data entry of 450 orders in a month while maintaining 98% accuracy.

Los Angeles Restaurant Passaic, NJ General Manager May 2009 to October 2012

Supervised 5 employees and trained personnel as need it fit.

Ensured customers were satisfied with their service.

Inventory control on all supplies.

Susana Monaco Passaic, NJ Customer Service October 2005 to May 2009

Product availability and order status.

Data entry 250 orders a month and shipped back orders once a week.

Processed returns and credit approvals.

Maintained and updated 20 customers accounts on a daily basis.

Exported 20 orders weekly thru EDI for Amazon and provided status of all shipments.

Latin Percussion Inc. Garfield, NJ CSR/Sales September 2001 to August 2005

Entered around 50 sales orders and created daily report on production and shipments.

Followed up with customers back orders.

Tracked all merchandise releases from warehouse.

Worked with marketing for monthly promotional sales.

Input and adjusted customer’s data and records in the system.

Issuing returns and credits for customers.

Education

PCCC: Undergraduate Paterson, NJ

A.S. Engineering Science Fall 2019

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