Continuous Improvement Customer Service

Matheus Jonatas Silva Perpetuo

Single, ** years old, São José dos Campos, São Paulo, Brazil

+55-12-988**-****, *******-***@*******.***

https://www.linkedin.com/in/matheus-jonatas-silva-perpetuo-3062a9139 Objective: Industrial Electronic Technician or Quality Analyst EDUCATION BACKGROUND

1. Bachelor’s degree Electrical Engineering, Graduating last year Accredited by Colleges ETEP of São José dos Campos - São Paulo. 2. Electronics Technician’s License, CREA(Engineering Regional Committee) register number 506-***-****. Accredited by Colleges ETEP of São José dos Campos - São Paulo. PROFESSIONAL SKILLS

• Performance in the control and quality management about manufacturing processes focused on corrective and preventive actions for increase productivity and guarantees the quality of the product.

• Domain at analysis of CAD drawings such as SolidWorks, CATIA V5 and AutoCAD.

• Notions of repair practices and industrial electrical maintenance.

• Responsible for inspection on composite parts, structural assemblies in aeronautical and machining, painting processes, including inspection of electrical cable assembly processes plus installation and diagrams, also conformity analysis of manufacturing documentation.

• Performance in the monitoring of mechanical and electrical dynamic tests of aeronautical systems.

• Responsible for the inspection of parts of aeronautical interiors as well as their assemblies.

• Strong performance in continuous improvement through several initiatives that have consolidated into successful Kaizen projects.

PROFESSIONAL EXPERIENCES

11/2007 to 02/2017 - Embraer S.A

Technician of quality

Activities and developed results:

Performance in the quality management of manufacturing and assembly of aeronautical parts and Dynamic tests of flight control, solution projects of continuous improvement of the assembly line productive problems by the control and monitoring of nonconformities.

Suggestions for one or more ideas per month, innovating assembly line productivity and resulting in total elimination of nonconformities in a few specific cases, focusing at contacts of intense problems with agility in the internal customer service.

Involvement in kaizen projects with significant results, such as the correction of the specific electric set location, avoiding failures during the aircraft command. This project reduced the number of nonconformities to 0%, eliminated the eminent risk as well as the negative reports from the final costumer. 09/2007 to 11/2007 - Santa Casa de Misericórdia Hospital of São José dos Campos Maintenance technician

Activities and developed results:

Performance in the repair and maintenance of surgical and hospital equipment, monitoring and control of these devices in general.

Participation of significant repairs of beds in the maternity department of the hospital, reducing the number of patients without adequate bed in the maternity department. 04/2006 to 03/2007 - Swissbras Indústria e Comércio Ltda Engineering internship

Activities and developed results:

Learning in the elaboration of projects of new equipments for the production line and execution of statistical quality control of production.

Standard of catalogs of plastic injection polymers, around 10 products per day creating a collection of over 100 cataloged products available for internal search.

Assistance for the engineering sector in the manufactory of hoods in order to reduce the operational processing time of each machine.

07/2004 to 01/2005 - Embraer S.A.

Assembly assistant

Activities and developed results:

Acting in the operational assemblies of mechanical and electrical parts of the airplanes, involvement in projects of continuous improvement and robustness of production process in the assembly line. Delivery of around 04 assemblies of specific sets of aircraft per day, kaizen project conclusions reducing the assembly time of the engine jets of the line jets and pattern of organization of parts in the line layout. KNOWLEDGE AND SKILLS

• English: advanced level - Yázigi Internexus School with exchange of 01 month in Canada.

• Microsoft Windows Systems, Word, Excel and PowerPoint advanced, Access, Planning and structuring of Networks, MatLab programs and processes in SAP ERP systems.

• CAD drawing plotting in CATIA mode V5 - C&D Solutions School

• Specific field of aircraft fabrication, assembly and testing. Training: 470 hours.

• Domain in LEAN Manufacturing: FMEA, PokaYoke, RCCA, QCPC, 5W2H, PDCA, 5S, etc.

• Training in JIRA Software: monitoring tasks and monitoring projects to ensure the quality management of products.

• Notion in programming language using C ++, Turbo C, Delphi and Pascal languages.

• Assembling and maintenance of microcomputer and smartphone hardware (attending)

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