Administrative Assistant Manager
Resume:
Adrienne G. Doole
Fullerton, CA *2833
********@*****.***
Experience
*/** – 10/17 BSH Home Appliances (Bosch)
Supervisor, Credit & Collections
- Supervise a staff of three National Accounts Credit Coordinators and one A/R Intern.
- Oversee all National Accounts collections processes to ensure that DSO remains below 33
days.
- Perform heavy volume collections for the largest and second largest national accounts in the
company totaling approximately $45 million.
- Responsible for account reconciliation and account cleanup.
- Complete monthly aging reports for upper management with a detailed breakdown of all open
items on the accounts. Meet with Credit Manager, Managing Director and Vice President of National Sales to review.
- Conduct weekly conference calls with Sales Managers to discuss open issues and account
status.
- Meet weekly with Nationals Accounts Credit Coordinators to discuss account status and work
Work through account issues.
- Approve or deny release of held orders for accounts over their credit limit or in a past due
status
- Conduct quarterly meetings with management of large national accounts to discuss account
status and find resolution to existing issues.
- Travel as needed to meet with accounts to discuss account status and resolutions.
- Responsible for hiring new department staff.
- Created Operations Manual for the department on all processes. This is now used as the
training guide for all new employees.
- Assisted Credit Manager in developing a Policy and Procedures manual for the Credit &
Collections Department. This information was provided to the internal audit team to use as a
guideline for their audit.
11/07 – 04/12 Beckman Coulter
Credit & Collections Coordinator/Adjustor
-Perform heavy volume collections for major distributors throughout the U.S.
-In close contact with customers to ensure that all outstanding items are discussed and payments are received.
-Process monthly customer statement of accounts for all major distributors, government, specialty accounts and 20 states.
-Responsible for application of all payments received, which includes researching issues of short payment or overpayment. Average daily cash applications average $3m.
-Responsible for application of internal credit memos.
-Work closely with the Rebate Department to ensure proper application of all rebate credits and to identify any issues that arise.
02/07 – 11/07 Beckman Coulter – Temporary through Adecco
Credit & Collections Coordinator/Adjustor
-Perform collections of accounts receivable for Michigan, Wisconsin, North and South Dakota and Immunomics accounts.
-Responsible for adjustor tasks for the Immunomics accounts, including but not limited to: payment posting; write offs; credits; reporting and all other associated tasks
-Work in conjunction with customer service to address and resolve a wide variety of customer issues
-Complete monthly reports for department manager regarding past due accounts
-All other duties as assigned
02/01 – 06/04 Kozma Management Services
Administrative Assistant/Assistant Property Manager
-Composed and typed all company correspondence
-Responsible for monthly tenant invoicing and rent collections
-Completed monthly owner reports
-Addressed tenant issues and followed through with tenants and
vendors as necessary
-Assisted with yearly CAM reconciliation reports
-Assisted with leasing process
-Managed tenant lease files
-Conducted property inspections for owners
07/98 – 01/99 Investment Development Sevices
Property Assistant
-Composed and typed all correspondence
-Responsible for invoice processing and rent collections
-Conducted quarterly variance analysis for all properties
-Completed monthly owner reports
-Addressed tenant issues and followed through with tenants and vendors as necessary
-Responsible for monthly expense report processing
-All other duties as assigned
09/96 – 02/98 Deloitte & Touche Consulting Group
Administrative Assistant
-Composed and typed all correspondence
-Responsible for invoice processing
-Maintained multiple telecom and IT databases in Microsoft Access Program
-Scheduled all meetings and business trips for 2 Partners and six Senior Managers
-All other duties as assigned
02/93 – 06/9/96 Trammell Crow Company
Administrative Assistant
-Composed and typed all correspondence
-Maintained broker database
-Created and maintained building comparables database in Microsoft Access program
-Responsible for monthly broker mailings
-Assisted with leasing process
-Responsible for processing broker commission fees
-Responsible for monthly expense report processing
-All other duties as assigned
Skills
Type 85 wpm. Possess strong organizational skills and excellent interpersonal skills. Proficient in Microsoft Word and Excel. Also proficient in SAP, Cicero Oracle, Vista Plus, Lotus Notes and Microsoft Outlook..
Education
Pasadena City College, Pasadena, CA
Business Administration
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