IT Professional

Brian James Ross

*** *. ********* **, *** C ***17 317-***-**** ********@*****.***

Objective

I’m seeking a Direct Hire Permanent Position with a stable and established company where I can utilize Microsoft Windows Platforms, Mac OS X Platforms, IOS Devices, Servers, Networking Equipment and or Asset Management.

Education

Ball State University Graduation: May 2001

Degree: Bachelor of Science in History Muncie, IN

Certifications Obtained:

Comp Tia A+, 10/2020 (COMP001020184662)

Lenovo Warranty Certified

Technical Knowledge of

Windows XP, Windows Vista, Windows 7, Windows 8 OS, Windows 10

Windows Server 2003, 2008, and 2012

Microsoft Office 2007, 2010, 2013

Mavericks OS X

IOS 7 and 8

Using Profile Manager

Editing the Windows Registry

Active Directory

SCCM software imaging and running reports

Using a Toner and Probe

Ghost Imaging

System Image Utility

Office 365

Share Point Administration

Xerox and Ricoh Printer Maintenance

Troubleshooting HP Switches

Identifying DHCP Issues

Fog Imaging

BIOS Troubleshooting

Building and using Spread sheets

Lenovo Laptops, All in Ones, and other devices.

Finding Loops in HP switches

WAN LAN Troubleshooting

Cisco Wireless Controllers

Identifying Uplink locations on Patch Panels

Citrix

Analog, Digital, IP phones

Supporting email on personal mobile devices

SQL Management Studio

Editing Ports in Windows Firewall

NTFS Permissions

Troubleshooting Web filter issues

Replacing 10/100 technology with GB technology as it pertains LAN Troubleshooting.

Printer Software Troubleshooting

PC and Laptop repair

Used CMDB, WASP, and Excel Spreadsheets for Asset Management tracking

MFP Administration and Configuration

Service Now, Remedy, Heat, Sys AID ticketing systems

Troubleshooting with Vendors

Lenovo Warranty Certified

Mitsubishi Projectors

Smart Televisions

Cisco Wireless Access Points, knowing when to use Power Injectors

Using Wifi Analyzer to identify dead spots

Panasonic Phone Systems

Professional Experience

ASPIN

Indianapolis IN.

IT Specialist 6/2016 – 9/2017

Improved Communication skills by administering several training sessions on the use of technology, Technical Writing, and designing a place where this training was stored. I also gave several Technical Interviews for Health Navigators to make sure they had the technical ability to do their job.

I was also responsible for HR confidentiality in the remote monitoring of employees. I had to monitor computer usage taking screen shots behind the scenes. I also had to reset their passwords when they were terminated. I also had to make sure their calendars were shared properly with supervisors.

Learned to troubleshoot data overages by being a Verizon administrator for ASPIN. I had access to the company Verizon portal. When an employee went over their data I could use their Microsoft updates to figure out the metered connection setting needed turned on in their hotspot.

Learned Office 365 administration. I have Created and deleted new email accounts, configured shared calendars, configured email forwarding, and monitored One Drive usage. I also configured message trace, Spam filter and the Audit log in the Office 365 Environment.

I created several SharePoint Sites for the purposes of document collaboration. I have also configured user permissions and offered training to new and existing users of the usefulness of this technology.

I supported a Windows Server 2012 R2 and Windows 10 user environment. I have created accounts in Active Directory, Created Folders and set specific NTFS permissions. I also used Event Viewer to track power outages and other issues. I was also responsible for maintaining a Hyper V file Server. I also implemented a passive security plan to monitor anything that happens on the company server.

I Learned Adobe Captivate to transfer Power Point Presentations into lectures for community Health Workers. This enabled a Text to speech lecture for them to take online.

I also fulfilled general Desktop support duties as explained in other positions as listed below. Our primary devices were iphones, Dell Precision laptops, Microsoft Surfaces and Dell Precision Desktops. I supported this equipment and learned basic hardware diagnostic tools needed for support.

Charter Schools USA

Indianapolis IN.

IT Technician 9/14-5/2016

Used System Image Utility, Profile Manager, and Apple Configurator to Image 100’s of Mac Book Airs, Mac Book Pro’s, and IOS devices for 3 schools in the Indianapolis Area.

Used a Linux based FOG imaging solution to image 100’s of Lenovo, Dell, and HP laptops and All in One’s with Windows 7 or Windows 8 for employees and preparing computer labs for students.

Learned the use of Mitsubishi projectors, Panasonic Smart boards, and Smart TV’s for the purpose of presentations. I had to troubleshoot this equipment, and I was responsible for warranty work involved.

I learned how to use HP and Cisco Networking equipment. I solved issues with HP switches by identifying loops, identifying fiber connections, configuring fiber transceivers, I gained a basic knowledge of Putty, and replacing 10/100 technology with GB technology for troubleshooting LAN Networking Issues. I also identified uplinks on patch panels to negate the use of Cisco Power injectors for Cisco Access Points.

I used Cisco Wireless Controllers to figure out licensing issues with higher tiers of support. I also used this to inventory and track what was live on the networks in these schools.

I was involved in a domain migration that involved moving from Google based platform to an Office 365 platform. I had to migrate Microsoft and Apple devices to a unified domain. I also learned to use Office 365, and One Drive to assist customers in this unified migration. I also used my knowledge of the cloud to deal with compatibility issues between Microsoft and Apple software.

I also gained an entry level knowledge of Sharepoint as it pertains to finding stored documents, permissions, adding apps, and creating folders for staff. I also began building a knowledge base for staff and other technicians by using Sharepoint to store templates, articles, and procedures.

Infodynamics

Fishers IN.

Software Support Specialist 5/2014 -8/2014

Used Remote Desktop Sessions to connect to Windows Server 2003, 2008, and 2012 so I could troubleshoot service logon issues, NTFS permissions on certain folders, Firewall Settings, and Event Viewer Entries to fix proprietary software issues as they related to connecting to clients.

Learned how to use SQL Management studio to configure logon connection settings with object explorer so users could log into proprietary software and use the SQL database. I also used SQL management studio to see memory size of certain databases and other security settings.

Adjusted settings for Desktop Scanners and Multi Functioning Print devices so it could work with proprietary software. I also used knowledge of TCP/IP to confirm printer settings on Xerox and Sharp printers.

Robert Half / Allegion

Indianapolis IN.

Field Service Technician 1/2014 – 5/2014

Learned printer maintenance and troubleshooting for various models of Xerox printers. Made sure printers were using specific drivers as told by Xerox. Responsible for basic maintenance and troubleshooting of these printers, and calling Xerox if I wasn’t able to find root cause issues.

I assisted with a massive domain migration between Ingersoll Rand and Allegion that effected hundreds of users. I used the Exchange Global Address List to communicate with higher network administrative support teams to find root cause issues with Active Directory in why email profiles wouldn't build, and I used Outlook Office 365 to install necessary software.

Learned Ghost imaging while also learning various Dell models of laptops. I was also responsible for staging these devices, tracking new hire requests, and making sure all user GPO's in Active Directory were in place for the purpose of installing software through SCCM.

Organized hardware stock including various peripherals, I also was responsible for testing Cisco VOIP phones and assisting other tiers with necessary info to program them properly.

AME /St Francis Hospital South, Mooresville, and Beech Grove Data Center Indianapolis IN

Desktop Support Technician 7/2013-1/2014

Gave great customer service while being responsible for several hospitals and Dr’s offices in the St Francis Network. Met necessary Service Level Agreements while working independently with little direction.

Gained Experience installing printers with TCP/IP or Print server ports in windows OS. Used Print Management in Windows 7 to Troubleshoot Print Driver issues. Also used TCP/IP to download older printer scripts for Windows XP Professional Machines. Also gained experience using print preferences to turn on secure printing for users and other features.

Gained experience supporting audio visual presentations for various conference rooms. Used technology in the presentation rooms to optimize connection with remote devices such as laptops. Also gained experience troubleshooting audio visual sound issues by making sure RCA, HDMI, and other plugs were plugged into their correct input channels on the devices used.

Responsible for installing and troubleshooting various software platforms including, Epic, Healthtouch, Dragon, Identicard, Midmark, Microsoft Office 2010, PACS, PACS Scan, Mosaiq, Hat software for Spectralink phones, Citrix, Fujitsu Scanners, Various drivers for HP and Xerox machines, and I installed different versions of Java and Adobe for purposes of working with previously mentioned software.

Used Active Directory to look up GPO properties for users and devices. Used knowledge of St. Francis Security access to see if security requests needed to be filled for using certain applications.

Learned Telecommunication basics by activating phone ports using routers, switches, and coordinating with the Telecom department. I also used a Toner and Probe to trace mislabeled ports. I also reprogrammed Spectralink phones for nursing units. I also had to program AT&T pagers and at times I had to trouble shoot hunter groups with AT&T for these pagers.

K Force / Interactive Intelligence Indianapolis, IN

Asset Management Specialist 5/2013 –6/2013

•Successfully performed duties for an Asset Management project by using Excel to check out hardware for deployments, and using various resources to look up user information.

•Delivered various types of computer peripherals on a campus full of hundreds of users, monitored Service Now ticketing system to know where these requests were coming from, while also using Lync and Outlook to contact users for follow up information.

•Swapped out hardware from Dell Desktops including RAM, video cards, hard drives, and power supplies to optimize current hardware stock.

Brooksource Staffing / Community Health Indianapolis, IN

Desk top Support Technician 9/2012-5/2013

•Participated in Epic go live for Community Health which involved reinstalling printers, working with Epic teams to coordinate maneuvers, recalibrating bar code scanners, renaming hostnames for desktops and laptops, and used simple hand tools to put together various equipment for the application of technology.

•Gained Warehouse Experience while Using SCCM software, Excel, bar code scanners, and knowledge of BIOS to accurately image and inventory hundreds of Desktops and Laptops for the Community Health Network.

•Physically deployed various forms of hardware and other systems in various hospitals and Dr’s offices throughout the Indianapolis area.

•Assigned to a special project to assist Server Support track assets while using knowledge of DNS, Active Directory, Excel, The Command Line, and the Windows Network Registry.

Bell TechLogix Indianapolis, IN

Corporate Helpdesk Analyst 10/2011- 9/2012

• Successfully performed tier I support for Bell Techlogix while learning Remedy ticketing system, using Bomgar and Microsoft Office Communicator to screen share with users, and accessed client domain using VMware to ensure users concerns were addressed in a timely manner.

•Optimized user performance while troubleshooting various issues with Windows XP Professional 2003, Windows Vista, Windows 7, and using Active Directory as a resource to look up various user information.

•Contributed to user productivity with Microsoft office 2007 and 2010 by configuring user preferences.

•Applied networking fundamentals by fixing remote users connectivity issues, Remote desktop sessions, troubleshooting Juniper VPN’s with web browsers, installing network drives and printers, and utilized Citrix software as a terminal solution for clients between different domains.

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