Customer Service Microsoft Office
Resume:
Magnolia, IA *****
Cell-402-***-****
E-mail–ac2y1e@r.postjobfree.com
Robert D. Meyer
Objective
To move forward into a new career that optimizes my long-term goals of company success through hard work, dedication, and commitment.
Work experience
2/2016 – 4/2017 Direct Patient Logistics Omaha, NE
Supervisor
• Directly Supervising 20-50 Employees during a shift
• Generating and presenting Metrics and other Reports to Management on a daily, weekly, and monthly basis as required.
• Ensure that all protocol and policies are being followed by direct reports, as well as employees on other shifts (approximately 200 total)
• Strong ability to effectively relay information.
• Ability to effectively communicate with direct reports and customer Administration to effectively provide a quality service to hospitals across the United States.
• Ensure compliance with policies and procedures as defined in the Employee Handbook, DPL Policy and Procedure Handbook and customer defined policy and procedure.
• Develop and maintain strong relationships with DPL Management and Administration to produce the highest possible service in the industry
• Monthly and Yearly evaluations to direct reports for quality improvement and yearly pay increases
• Daily coaching and disciplinary actions as needed
6/2015 – 2/2016 Direct Patient Logistics Omaha, NE
Patient Transfer Coordinator
• Able to handle multiple job duties on a daily basis; able to use multiple phone line system and use tools and resources in order to make appropriate contacts.
• Demonstrate excellent customer service skills while presenting a professional image on the telephone.
• Efficiently manage multiple transfer requests from point of acceptance to completion of request.
• Demonstrate ability to effectively relay information.
• Ability to effectively communicate with coworkers to complete transfers
• Compliance with policies and procedures as defined in the Employee Handbook, DPL Policy and Procedure Handbook and customer defined policy and procedure.
• Able to develop and maintain referral relationships with outlying facilities through consistent customer service.
• Facilitate productive use of downtime.
• Other duties as assigned.
2/2011 – 2/2015 Mutual of Omaha Omaha, NE
Business Systems Analyst
Requirements gathering - Meeting with internal customers to determine the needs of the area
Analyzing for Business needs - Developing business rules and determining the best solution for the company and the customer
Logical Design - Creating a logical design for the Information Systems Team to allow them to create a technical solution
Test Plan Design - Developing extensive test plans to ensure solution viability
End to End testing - Executing test plans in multiple platforms to determine if the technical solution is viable for the company and customer needs
01/2009 – 8/2010 IWCC Council Bluffs, Iowa
Student Work-Study
Microcomputer support for the IWCC Council Bluffs Campus
Hardware troubleshooting, repairs, replacement, install, and upgrades
Software support including Windows 2000, and XP, Vista, and Windows 7. Microsoft Office 2003 and 2007, as well as numerous other types of application software.
Printer/Copier support and repair
Filling out trouble tickets for full documentation for future reference of historical problems/fixes on customer products.
6/27/2006 - 01/2009 Avantas Omaha, Nebraska
Staffing Resource Specialist - Lead
Completing daily scheduling and staffing needs through call recruitment and dispatching of nursing care staff for 6 major Omaha area hospitals for all Critical Care, Step-down/Telemetry, and Medical/Surgical floors.
Utilize strong communication skills to keep site managers updated on staffing developments for each shift, and ensuring employee satisfaction through continuous daily conflict resolution.
Training Officer for newly hired employees, as well as helping to develop current training guidelines and processes.
Resource for troubleshooting new software, and assuring a 97% or greater accuracy rate on all data entry.
6/2000 – 6/2006 LifeNet Communications Omaha, Nebraska
Flight Dispatcher/Supervisor
Simultaneously utilizing multiple computer systems and software. As well as taking on all IT Support responsibilities for the entire building after hours, as well as on weekends.
Supervisor for a staff of 12 Communications Specialists for dispatching helicopters for emergency medical transport.
Detailing flight plans and relaying information between emergency personnel, hospitals, and helicopter crews.
Working directly with business and marketing teams to plan future expansions of the company, developing efficient workload distribution strategies, and working with our public relations staff and news media throughout the country to bring what we do to the communities we serve.
Education
1998-2000 Creighton University Omaha, NE
EMT – Paramedic
5/2008-11/2008 University of Nebraska Omaha, NE
General Education classes to assist me in achieving a Bachelor’s Degree
11/2008 Iowa Western Community College Council Bluffs, IA
Computer Sciences, with an emphasis in Forensics.
I have also taken several management classes and attended seminars to better understand how to manage and motivate staff.
Volunteer experience
Assisting the elderly in my community
Taking an active role in my children’s education
Organizing events to help with the local food bank
Giving Blood at The Red Cross
Interests and activities
References
I enjoy spending time with my family, hockey, football, baseball, riding my mountain bike, books, cars, movies, and computers. I also enjoy carpentry and woodworking as a hobby.
Nick Pflanz
Nick Pflanz Construction, Owner
Tom Morris
US Army Reserves, CWO 4
Andrew Watson
Mutual of Omaha, Director IS Dept
Robert Bowen
Direct Patient Logistic, Team Manager
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