Customer Service Manager

RHIA DIMINSIL MANABAT

OBJECTIVES

Seeking a responsible and challenging position in growth oriented progressive institution, where my experience and skills will significally contribute to the overall success of the organization and provide opportunities for my career growth…

EDUCATIONAL BACKGROUND

1993-1997 - PAMPANGA AGRICULTURAL COLLEGE

MAGALANG PAMPANGA PHILIPPINES

BACHELOR OF SCIENCE IN AGRICULTURE

MAJOR IN ANIMAL SCIENCE

1989-1993 - HOLY CROSS COLLEGE

STA ANA PAMPANGA PHILIPPINES

HIGH SCHOOL

1983-1989 - STA ANA CENTRAL SCHOOL

STA ANA PAMPANGA PHILIPPINES

ELEMENTARY

PROFESSIONAL EXPERIENCE

OCTOBER 26, 2015- FEBRUARY 09 2017 STORE MANAGER

MINUTES QUICK SERVICES

DAFZA DUBAI UNITED ARAB EMIRATES

RESPONSIBILITIES:

Serves customers by providing merchandise, supervising staff.

Completes store operational Requirements by scheduling and assigning

Employees.

Completing Paperwork’s, reports. Handling complaints.

Determining marketing strategy changes.

Maintaining store staff job coaching, counseling and disciplining

Employees.

Reviewing operational and financial statements and Departmental sales

Records.

JUNE 2007-NOVEMBER 11, 2015 RESOLUTION SUPERVISOR

CUSTOMER CARE IN SPRINT

IQOR PHILIPPINES, CLARKFIELD PAMPANGA

RESPONSIBILITIES:

Deligating task, monitoring team performance, assisting the team by

Performing the tasks, helping with trainings and develop.completing

Paperwork’s, reports. Handling complaints, hiring new staff and reporting

To Senior Supervisor.

DEC.2005-JUNE 2007 CALL CENTER AGENT

CYBER CITY TELECOMMUNICATIONS

CLARKFIELD PAMPANGA PHILIPPINES

RESPONSIBILITIES:

Obtain clients information by assisting telephone calls, interviewing

Clients, verifying informations. Determining eligibility by comparing

Client information to requirements.Establishing policy by entering

Client information.Inform client by explaining procedures and

Answering questions and providing information.

APRIL 2002-APRIL 2003 STORE MANAGER

APM HOME IMPROVEMENT

CLARKFIELD PAMPANGA, PHILIPPINES

RESPONSIBILITIES:

Serves customers by providing merchandise, supervising staff, completes store operational

Requirements by scheduling and assigning employees. Selecting, orienting and training new

Employees maintaining store staff job, coaching, counseling and disciplining employees,

Planning, monitoring And appraising job results. Preparing annual budget, scheduling

Expenditures, analyzing variances.

Determining marketing strategy changes.Reviewing operational and financial statements and

Departmetal sales records.

JULY 2000-DEC.2000 SALES ASSISTANT

WHY PAY MORE DUTY FREE

CLARKFIELD PAMPANGA PHILIPPINES

RESPONSIBILITIES:

Involved in stocks control and maintenance, assists customers to find a good products.

Responsible for processing cash and card payments. Stocking shelves with merchandise. Dealing

with customers refunds Keeping up to date with special promotions and putting up displays.

Provide good customer service.

NOV.1998-MAY 1999 CASHIER

GRAND DUTY FREE PHILIPPINES

CLARKFIELD PAMPANGA PHILIPPINES

RESPONSIBILITIES:

Operating cash register machine, itemizes and totals purchase, Records prices, departments,taxable

And untaxable items.Enters price changes by referring to price sheets and special sale.collect

Payments by accepting cash or cheque.Balances cash drawer, counting cash at beginning and end

Of Work. Assist and provide good customer service.

CHARACTER REFERRENCES:

MR.ROLANDO P. GABRIEL

SECURITY SUPERVISOR CERTIS CISCO ABU DHABI UAE

MOBILE NO.+971*********

MR.JOBY JOHN

BMS DIRECTOR, CAPITAL PLAZA ABU DHABI UAE

MOBILE:+971*********

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