Admin Assistant

ELLEN CRUZ TENORIO

Phase * Blk * Lot ** Red Cherry Street Valley View

Antipolo City Rizal

Contact # 093********

E- Mail Address: **************@*****.***

Objective: To work in a challenging environment where I can enhance my professionalism and innovativeness while contributing to the success of the company through commitment and devotion.

WORK EXPERIENCE

WORK EXPERIENCE

Facilities Coordinator

Shell Business Operation Manila

Sodexo On site Services Philippines Inc.

11th floor Lepanto Building Makati City

July 8, 2015 – November 30, 2017

Job Description:

OVERALL ROLES AND RESPONSIBILITIES:

-The Facilities Coordinator will assist the Site Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.

Major Responsibilities

-Handling Housekeeping operations

-Monitors Housekeeping supplies

-Prepares Housekeeping inventory

-Prepares Purchase request of supplies and equipment

-Over all in charge of the parking

-Prepare parking inventory

-Doing Site interview for Housekeeping staff, Service Desk and Mailroom

-Evaluation for regularization of Housekeeping Staff, Service Desk and Mailroom staff

-Conduct regular audits to ensure safety procedures on site are in place and working

-Assist in carrying out safety procedures when needed

-Ensure coordination with the receptionist for proper communication

-Ensure all events are supervise

Facilities Coordinator

Science Hub Accenture

Jones Lang La Salle Philippines

BDO Equitable tower Makati city

March 20, 2013- September 30, 2014

Job Description:

OVERALL ROLES AND RESPONSIBILITIES:

-The Facilities Coordinator will assist the Site Lead/Cluster Site Lead with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support to the team.

Major Responsibilities

Client/Stakeholder Management

-Provide superior customer service to meet on-site client’s expectations

Health & Safety Management

- Conduct regular audits to ensure safety procedures on site are in place and working

- Assist in carrying out safety procedures when needed

Site Operations Management

- Assist in the implementation of Industry Best Practice operations

- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

- Seek ways to constantly reduce costs and improve operational standards

- Maintain premises in neat and good working condition at all times

-Maintain duplicate office keys in good order

- Assist with receptionist coverage from time to time

- Provide FM support for meeting room bookings where required

- Coordinate with pantry staff to ensure that pantry and vending machine items are always in stock

- Clerical works

Risk Management

- Assist in the implementation and management of property risk management program

- Support the implementation and monitoring of disaster recovering and business continuity plans

- Follow established escalation procedures and incident reporting procedures

- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Admin Assistant

Chevron Phillipines Inc.

RCBC Plaza Makati City

December 2012 – March 2013

Job Description:

Ensure all requested office supply of the team is properly logged in the system - Direct contacts with the client and managers

Ensure all food and invoices are properly filled

Customer services -Performs any other duties as may be required, such as retrieving files/documents for suppliers and accountant inquiries

Maintain premises in neat and good working condition at all times –

handles housekeeping for the other services needed in the area

Account Payable Admin Assistant (Team Leader)

Accounts Payable Department

Jollibee Worldwide Services

Ortigas Pasig CIty

May 2011- March 31, 2012

Job Description:

Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.

Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.

Intervene with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions,

Coach, facilitate, solve work problems, and participate in the work of the team.

Ensures that all the report needed for the moth are complete and planning for the nest month for another progress of the team in terms of service and recording of documents.

Ensures that all incoming and outgoing Fresh n` Famous billing of Jollibee World Wide Services for Account Payables Department are properly encoded in the system, checked if complete supporting documents for processing, stamped with control number, sorted, logged, and endorse on time to the exact personnel.

Ensures the Acknowledgement Receipts and other records are properly maintained and updated for easy retrieval

Performs any other duties as may be required, such as retrieving files/documents for suppliers and accountant inquiries.

Managing all documents of Mang Inasal and other Main office Documents.

Account Payable Admin Assistant

Accounts Payable Department

Jollibee Worldwide Services

One San Miguel Avenue, Pasig City

September, 2010 – May 2011

Job Description:

Ensures that all incoming and outgoing documents for Account Payables Department are properly encoded in the system, checked if complete supporting documents for processing, sorted, logged, and endorse on time to the exact personnel.

Greet visitors and callers, handle their inquiries in account payables, and direct them to the appropriate persons according to their needs

Ensures the Acknowledgement Receipts and other records are properly maintained and updated for easy retrieval.

Performs any other duties as may be required, such as retrieving files/documents for suppliers and accountant inquiries.

Release the check vouchers for the suppliers.

Front Desk Clerk

Accounts Payable Department

Jollibee Worldwide Services

One San Miguel Avenue, Pasig City

October 17, 2008 – September, 2010

Job Description:

Ensures that all incoming and outgoing documents for Account Payables Department are properly encoded in the system, checked if complete supporting documents for processing, sorted, logged, and endorse on time to the exact personnel.

Greet visitors and callers, handle their inquiries primarily in account payables, and direct them to the appropriate persons according to their needs

Ensures the cleanliness, order, and general upkeep of the reception area and workstation of employees in designated floor in close coordination with other support groups (i.e. Facilities Engineer, Service Support, Maintenance, Security)

Ensures the Acknowledgement Receipts and other records are properly maintained and updated for easy retrieval.

Performs any other duties as may be required, such as retrieving files/documents for suppliers and accountant inquiries.

Front Office Supervisor

Cooyeesan Hotel Plaza

Naguillian Road Corner Asin Road, Baguio City

November 20, 2007 – August 25, 2008

Job Description:

Prepares the Hotel Operations Works for the week and submit a copy to the Human Resource Officer every Mondays.

Prepares an Actual Hotel Operations work schedule and submit a copy to the Accounting Department and HR.

Prepares the Hotel Operations Skeletal Work Force during special holidays and/or holidays and furnishes the HRD Officer a copy of it.

Performs as a Front Desk Clerk especially if one of them is absent or on leave.

Checks all duties and responsibilities of the Front Desk Officer if it is being done or accomplished.

Prepares a Monthly Statistical Report every month and fax to the Department of Tourism.

Prepares a Weekly Room Occupancy Report for P.I.A occupants/guests and submit a copy to the Accounting Department and PIA.

Sees to it that the Front Office supplies and forms being used are always at hand and complete.

Sees to it that all missing amenities reported by the Housekeeping are charged accordingly.

Keeps a record of all hotel files ready for reference.

Guides, teaches or direct the Front desk officer in the procedures, rules or policies that are to be applied so as to maintain efficiency and effectiveness (ex. Proper way of check in or out, booking/billing the guest and the like.)

Prepares and sends REMINDER LETTER for companies with outstanding balances or ageing accounts, likewise follows up payments of companies whose bills were sent (Send Bills)

Coordinates with EVP/GM, Assistant General Manager for group convention, live in seminar for arrangement and billings.

Act as the Marketing officer during group convention, live in seminar for arrangement and billings.

Sees to it that reservations are booked properly so as to prevent guest’s complaints, confusions/misunderstandings and errors.

Prepares the STATEMENT OF ACCOUNT and MEMORANDUM OF AGREEMENT and keep a record of it.

To abide by the company’s rule and regulation, policies and procedures

To take control of the room reservation and ensure the smooth flowing of the operation at the Front Office.

OJT Coordinator

Front Desk Clerk

May 07, 2007 – November 19, 2007

Job Description:

Greet visitors and callers, handle their inquiries and reservation.

Ensures that the guests are properly booked to prevent double booking.

Ensures that all check in and out procedures are followed.

Ensures that the room keys are updated before issuing it to the guests.

Ensures that all items are properly charged at the bill of the guests before the check out.

Doing the inventory after every shift.

Always update room reservation, Vacant Room and rooms that are out of order.

Always check the endorsement log book from CO-FO before they leave. Be it verbal or written.

Every morning, issue the keys to the designated personnel assigned to the gym, kitchen / stock room and elevator then have them signed in the log book. Same as when they returned the key.

Always check the petty cash for hotel and coffee shop before your co –FO leaves.

Service Crew

Hotel Veniz Corporation (Veniz Grill)

1 Abanao Street Baguio City

June 02, 2006 – November 07, 2006

Job Description:

Prepares the vegetable for the Mongolian Buffet section.

Clean the area of the buffet

Ensures that the request of the guest is followed on how they would like their food to be cooked.

Wash the dishes used in the buffet

Ensure that the sauce area is clean and dry.

Always do the inventory of sauces meat and vegetable at the Mongolian section

Prepare salads, sandwiches and pasta

EDUCATIONAL ATTAINMENT

College: University of the Cordilleras

Gov. Pack Road, Baguio City Philippines

Degree Earned: Bachelor of Science in Hotel and Restaurant Management

Inclusive date: June 2004 – May 18, 2007

PERSONAL DATA

Place of Birth: La Trinidad Benguet

Civil Status: Married

Citizenship: Filipino

Height: 5’2

Dialect Known: English, Filipino

CHARACTER REFERENCE

Mr. Raphael Carreon

Former South Cluster Site Lead

ACCENTURE PHILIPPINES

Science Hub building Mckinley hill

Taguig City

Contact # 092******** / 091********

Ms. Kristine Evaristo

Former Supervisor

One san Miguel avenue brgy. San Antonio Ortigas Center Pasig city

Contact # 092********

Mr. Rolly Anino.

Former Team Lead

Accenture Science Hub

Contact #: 092******** / 091********

Ms. Rosanne Espidido

Sl temp hr / recruiter

Contact #091********

I hereby certify that all information herein were true and correct the best of my knowledge.

Ellen R. Cruz

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