Customer Service Representative

Rosemary Rodriguez

**** *** ***** ***. * Montebello, Ca 90640

323-***-**** ************@*********.***

OBJECTIVE

A highly experienced professional with over 25 years of banking experience and customer service seeking a position in a professional office environment where my skills are valued and can benefit the organization. EDUCATION:

General Education Los Angeles, CA

East Los Angeles College 09/77-6/79

WORK EXPERIENCE:

New Accounts Associate Monterey Park, CA

Union Bank of California 10/08- 10/15

x Supported supervisor and work director in meeting production goals and adhering to policy procedures. x Responsible for researching and resolution of complex client or branch issues to ensure a high stand of customer service.

x Completed assigned daily tasks, while adhering to established procedures and policies which resulted in a satisfactory audit rating.

x Exercised good judgement when approving work or providing operational recommendations. x Converted individual new accounts such as Sole Proprietor, Trust accounts, Minor Custodian, LLC, Partnership, Association accounts and updated customer profile utilizing Rumba program. Commercial Customer Service Associate Monterey Park, CA Union Bank of California 10/02-09/08

x Processed Sig Verify kick out items, contact customer for information and approval, and determine pay/or return decisions on checks

x Ensured all kick out items are processed and called into Account services within established deadline. x Examined checks and verified for authenticity of signatures x Communicated with customers for information or approval and analyzed kick out items for potential fraudulent activity.

Customer Service Representative Montebello, CA

Minson Corporation, Furniture Manufacturing 03/97-09/02 x Data entry of orders on system, mailed and sent inventory to customers x Verified order status and corrected information for processing x Answered Phone calls pertaining to order status

Senior Loan Service Representative Irwindale, CA

Home Savings of America 08/93-01/97

x Answered large volume of incoming calls and outgoing calls due to customer inquiries relating to delinquent mortgage loans.

x Prepared foreclosure packages from beginning to end x Offered borrower payment arrangement, forbearance and modifications. Trustee Officer Cypress, Ca

Real Estate Foreclosure Services 03/93-7/93

x Processed and maintained all foreclosure files from recording of NOD through Trustee’s Sale. x Provided heavy customer service to clientele in accordance with their needs. x Gathered information of documents relating to start foreclosure proceedings. Administrative Sales Secretary Commerce, CA

Bank of America Business Services 07/90-12/92

x Preparation and editing of major proposals, creating and executing internal memos. x Executing of sales report system in regards to payroll accounts. I also processed monthly and daily reports. x Routing of important sales documents in order for system implementation. Senior Processing Operator Orange, CA

Bank of America Trustee Department 02/81-06/90

x Gathered information from loan documents relating to foreclosure process x Processed letters on computer, prepared affidavits at required times and directed by civil code, 10/30 day mailings, and first publishing date of sale.

x Prepared Notice of Default, 10 & 30 day mailings, and Trustee Sale relating to foreclosure proceedings SKILLS:

x Microsoft Office 97-2013

x 10 key entry

x Type 45-50 wpm

x Rumba

x CICS

x Filenet

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