Customer Service

PROFESSIONAL SUMMARY

An experience retail professional with more than 20 years as a assembly worker and retail merchandiser. A team player that can step in and make an immediate contribution as a wireless cell phone help-desk operator. I am a trust worthy hard working individual looking to broaden their horizons as an experience customer care service.

SKILLS / EQUIPMENT

Sam’s Club Cash Register make and model: IBM-CC98105, Toshiba-CC98105

Walmart Retail Merchandiser, Auto Care Service Writer

Hand Held equipment: Telxon 960 Gemini, Motorola MC40-MC40N0-SCG3R01

Walmart Wireless Cell Phone Windows 7 Dell Opitplex 9020 Pos Desktop Computer System

WORK EXPERIENCE

Position: Retail Cashier (Mar-2017-Present)

Company: Sam’s Club, Jacksonville Florida

Duties as a retail cash register operator I deliver a pleasant shopping experience to all club members. With professional customer interfacing the customer is engaged with a smile and courtesy. The customer orders are processed and packaged for carry-out. The register money in the cash drawers is counted at the beginning of shifts to ensure that amounts are correct and that there are adequate coins available for change.

Customer orders are paid with cash, check, credit cards, or automatic debts. The customer is Issued a receipt and/or change due to customers.

Customer Greeter’s duty is to engage customers entering the store with an inviting personality. The objective is to start the customer’s shopping experience with a smile. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Position: Retail Wireless Cell Sales (Aug-2014-Nov2016)

Company: Walmart Super Center, Jacksonville Florida

I am proficient in resolving many wireless cell phone issues such as contract writing, moving customer contact, and personal data, and updating cell phone software.

Advanced skills and knowledge over basic electronic including: computers, televisions, tablets and cell phones

Talk to customers and get to know there needs in a helping manor.

Talk to customers over the phone with technical problems and concerning their account.

Position: Auto Care Service Writer ( Jun-2008-Aug-2014)

Company: Walmart Super Center, Huntsville Alabama

As a service writer I, approach arriving customer and discuss their auto care needs. I write-up/enter their order(s) using a Motorola MC40-MC40N0 unit. I also search, find and order auto parts at customer request. I act as a liaison between the business and customer. Performing cost estimates for transactions.

This assignment has sharpen my excellent communication skills and has enhance my Knowledge of record keeping and computer programs, processing and filling of all documents.

Position: Retail Merchandiser (Nov-1996-Jun-2008)

Company: Walmart Super Center, Thomasville, Alabama

- Communicated with vendors regarding back order availability, future inventory and special order

- Recommended, selected and help locate out of stock based on customer requests.

- Assigned employee to specific duties to best meet the needs of the store.

- Handled daily flow of paperwork and corporated with the accounting department on invoicing and shipping problem.

EDUCATION

Alabama Southern Community College, Thomasville, Alabama (Feb-1989)

Certificate: Commercial Sewing

High School Diploma Coffeeville High School, Coffeeville, Alabama (May-1986)

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