Customer Service Technical Support

VINH Q. NGUYEN

**** ********* ***** *****

RALEIGH, NC 27604

HOME # 919-***-****, CELL # 919-***-****

*********@*****.***

Objective

To obtain a full-time position as a File Clerk with GDKN Corp in Raleigh, NC location will enable me to contribute my professional experience in an established organization.

Overview

A quick learner and dynamic individual with adept skill in professionally, and interpersonal aptitude who possesses highly over ten years of experiences working as a File Clerk / Office Assistant in medical, businesses, retails, and computer industry.

Experience

GLASTONBURY FAMILY MEDICINE, LLC. (Glastonbury, CT) Jan 2007 to December 2016

Office Coordinator / Computer Technical Support

Excellent communication, organizational and supervisory skills.

Provided great extensive customer service skills.

Skilled in handling multiple tasks and working under pressure.

Knowledge of handling general administrative and clerical tasks.

Responsible for copying patient medical records and other documents for insurance purpose.

Responsible in training for new hired employees in the practice.

Called in patient medications at the pharmacy, and input data in the computer patients file for records.

Knowledgeable with various brand names and generic medications.

Responsible for scheduled patients checking in and out.

Answering incoming phone calls and handling messages for a doctor in the practice.

Handling cash payments, accounts receivables/collections, and balance end of day.

Skilled in data entry speed 65 WPM and accurate into the patients file chart on the computer.

Provided day to day patient confidential information by filing and retrieving patient records.

Responsible for handling packaging ( UPS & FedEx } / incoming and outgoing mails in the office.

In-charging inventory for ordering office supplies such as printer toners, papers, and medical supplies for the doctor.

Extensive knowledge of medical terminology, insurances, medical billing, and medical coding.

Knowledgeable with computer and medical records.

Handling labs report into patient charts.

Knowledgeable in ICD-9 and coding for insurances purpose.

Handled incoming calls and respond to queries in a warm and professional manner.

Responsible for welcoming patients and handling their appointments.

Called patients to confirm their appointments ahead within in 3 days.

Responsible for checking and verifying the accuracy of medical record and insurance

Information of patients.

Collected payments from patients by following the insurance guidelines.

Skilled in operating copier machine, laser printer, scanner, and computer server.

Provided all the scanning information into the patients computer chart.

Responsible for mails and packages in the medical office.

Skilled in computer applications such as EMD’s, MS Word, Excel, PowerPoint, Spreadsheet and the

Internets.

Knowledgeable in Windows Vista, XP, 2000, NT, 95, 97, and 98.

Strong personality, leadership and problem solving abilities.

Direct all aspects of daily office operations including business development, budgeting, insurances verification, bookkeeping/cash flow management, and 24x7 on-call IT solution including support for staff and daily office.

Deep familiarity with Data communications hardware/software, including routers, switches and firewalls.

Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, TCP/IP, VPN/ SecurID, Windows NT/2000 workstation and server.

Provide a wide range of services to medical practice base ranging from hardware devices, networking, programming, scanning, system maintenance/installation, custom computer builds, and database management.

Product support provider to clients via the telephone, internet, and email.

Earned a reputation as a trusted technology advisor offering cost-effective solutions through innovative design and thorough knowledge of business-growth-enabling tools.

STAPLES, INC. (Glastonbury, CT) June 2005 to Jan 2007

Lead Technology Sales Associate / Computer Technical Specialist

Strong work ethics, leadership and problem solving abilities.

Able to work independently and under pressure also.

Experienced in customer service and cash register.

Providing training new employees in the technology department.

Identity customer needs provides knowledgeable assistance to help customers select the correct products to serve their needs.

Experienced in price and signage changing constantly within the store.

Responsible for mails and packages sent to customers.

Knowledgeable in printing and copying in the business copy center area.

Skilled in cellular phones, electronic accessories, and activations contract.

Knowledgeable in copier machine, printers, scanner, and computer.

Utilized exceptional interpersonal skills to build and cultivate profitable alliances with customers.

Managed front end retail operations and interfaced with diverse client to ensure customer satisfaction and loyalty.

Reached out to customers directly to market products by distributing promotional materials and offering incentives.

Maintained leadership role among colleagues and set highest standard in achieving performance goals through delivery of outstanding service and extensive knowledge of products.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experienced in Hardware and Software support.

Maintaining necessary documentation and records of such daily checks and operations to analyze technical difficulties in a better way.

Expert in LAN administration and desktop hardware/software configuration and support.

Resolved and diagnosed complex clients inquiry and issues over the telephone/internet in the areas of system setup/configurations, bugs, and product functionality.

Expert in LAN administration and desktop hardware/software configuration and support.

Track and document inbound support requests of customers issues or problems.

Provided ongoing technical support for a software and hardware for customers.

Managed electronics equipment { computers, printers, scanners, and faxes }, installing

software/ hardware, and providing technical support for customers.

CALVIN, GIORDANO & ASSOCIATES, INC. (Ft. Lauderdale, FL) Feb 1998 to Dec 2003

Office Manager / Computer Technical Support

• Ambitious and determined with ability to succeed at any task.

• Exceptional skills to establish relationship and provide highest customer service.

• Providing administrative assistant to support all the clients in the firm.

• Responsible for training and hiring new employees.

• Schedules and organizes internal meetings and conferences.

• Done other duties such as management, tracking and solving various critical issues.

• Skilled in high volume of copying, collating, laminating, hole punchers, and stapling documents job.

• Responsible for processing and distributing incoming and outgoing faxes, logging for billing purposes

• Collect and submit meter reading.

• Handling incoming and outgoing mails/packages for clients.

• Manages the maintenance of office equipment such as copiers, printers, and fax machines.

• Maintain appropriate supply inventory, distribute supplies as required.

• Assists departments with administrative needs, such as filing and organization.

• Ability to process in house in FedEx, UPS, and postages mails process for client.

• Perform responsibilities of providing administrative support to the management team and staff of

the company.

Responsible for troubleshooting hardware, LAN/WAN and on occasions "jumped-in" as a systems administrator for local network.

Resolved all software, hardware, and peripherals issues.

Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination.

Assisted users with policies and procedures for standardization of conference calls, new accounts, web/network presentations and voice mail.

Designed for operating computer and scanning blueprints design for clients, maintaining/servicing blueprint machine, and troubleshooting any problem concerns.

Accountable for office logistics such as purchasing, inventory, drafting financial reports, managing support personnel, and budgeting accounts.

Performed essential clerical tasks such as faxing, email, and data entry when required by staffing challenges.

BECKER & POLIAKOFF, PA. (Ft. Lauderdale, FL) Mar 1996 to Feb 1998

Administrative Assistant/ Computer Technical Support

• Managed a high-volume workload within a deadline-driven environment.

• Dynamic customer service in a professional office environment.

• Provided a work environment which made it possible for the office staff to function efficiently and

effectively by providing innovative computer solutions.

• Handling for printing, copying, and faxing important documents in the firm.

• Estimate, schedule and track incoming production jobs.

• Operating office/production equipment (printer, copier, fax, scan).

• Handling standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).

• Managed a clean and maintain office equipment when necessary.

• Attention to detail and has the ability to work well under pressure.

• Possess effective time management, organizational, prioritization and multitasking skills.

Troubleshooting and diagnosing any problems.

Extensive knowledge about computer equipment, operating systems and internet.

Earned solid reputation for resolving complex issues and providing exceptional customer service.

Organized for maintained a very structured environment with specific duties for the support staff while optimizing communication, financial, planning, and interpersonal skills.

Deep understanding of telecommunications and network industry concepts, methods and standards for application to assigned work.

Responsible for drafting communications and presentations in Microsoft Excel, PowerPoint, and Word.

Managed a high volume of all the incoming and outgoing mails/ packages { UPS & FedEx } for office and clients.

Supplied and maintained all in house office equipment { copiers, fax, computer, scanner, postages, and FEDEX/UPS machines }

Education

A.A.S. Computer Science in Networking, Miami-Dade College 2002. GPA 4.00. A + Certification.

A.A.S Business Administration in Management, Miami-Dade College 1994. GPA 4.00

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