Customer Service Team Leader
Resume:
To
Division Chief, Personnel Management,
Human Resource Management Dept
Sub:Application for the post of TEAM LEADER.
Respected Sir/madam,
I am interested in exploring the possibility of seeking employment with your organization. Please find my resume enclosed, it will furnish you with details relevant to my experience, skills and education.
In the meantime, I would like to focus your attention on the following details. I have earned a Degree in B.Sc (Computer Science), from Osmania University along With 4yrs of experience in multinational company.
I am a candidate worthy of consideration as I graduated B.Sc from Osmania University.
I am well respected in my profession as an upstanding, hard-working individual who can be counted on to "get the job successfully done."
Being a hardworking and well-rounded educator, I welcome the opportunity to meet with you to discuss how my extensive experience, collaborative nature, and innovative c skills would benefit your program. Thank you for your time and consideration, and I look forward to hearing from you soon.
Sincerely,
Abdul Rab Ansari
ABDUL RAB ANSARI
H.No:- 18-1-367/1/A,
Tadla kunta,
Chandrayangutta, E-mail:-****************@*****.***
Hyderabad- 500005. Phone :- 986-***-****.
Career Objective:
To use my skills as a Call Center Team Leader to obtain a position with growing firm that can benefit from my expertise.
Summary of Qualifications:
Remarkable supervisory experiencein call center
Expertise in providing and receiving coaching and feedback
Good understanding of call center operations
Proficient with MS Office suite and center technology
Ability to review departmental processes and work flows with view of improving efficiency
Ability to oversee, establish and document departmental procedures
Ability to update database with accurate information in a timely manner
Ability to assist in role playing with teammates to gain confidence and experience
Exceptional leadership, management and motivational skill
Work Experience:
Call Center Team Leader, APRIL 2013 to till date.
Hinduja global solutions(ZAIN Tele communication process).
Hired staff, identified behaviors and coached employees to be outstanding performers.
Identified and reinforced positive behaviors through formal and informal reward and recognition.
Encouraged and developed teamwork among others and themselves.
Managed delivery of customer and employee satisfaction and achieved scorecard and client goals.
Adhered to corporate and client policies, procedures and guidelines.
Interpreted and communicated corporate and business expectations to all team members.
Supervised Call Center's administrative processes and procedures.
Monitored calls and metrics, provided feedback, coaching, and reporting on data.
Audited, coached, and trained Customer Service Representatives.
Provided feedback and documented accordingly including annual performance reviews.
Participated in the recruiting and interviewing process.
Lead a team of employees and managed assets under their control.
Monitored and provided feedback and coaching of team members per the quality standards.
Education profile:
Academic : B.Sc from Jagruti degree & PG College (affiliated to OU) with 56%
(May 2012).
M.P.C from Govt. Falaknuma Jr. College (affiliated to Board of
Intermediate) with 54% aggregate.(May 2007).
S.S.C from St. hills high School with 51% aggregate ( May 2005).
Technical : 1) Diploma in Computer Application.
2) Typing speed in English 45 WPM.
3) Internet & E-mail Skills.
4) Desktop and laptop troubleshooting.
PERSONAL PROFILE:
Name : ABDUL RAB ANSARI
Father Name : MOHD ABDUL QADER ANSARI.
Date of Birth : 12-Sep-1988
Nationality : Indian
Declaration:
I am very thankful to your organization that you have taken your valuable time and patience in assessing me, i will make sure that I reach the requirements of your organization with dedication and quality professionalism towards your organization.
Contact this candidate