Software Trainer

GHAITH AL-KHIYAT

Houston, TX 832-***-**** ******.******@*****.***

PROFESSIONAL SUMMARY

IT Analyst with experience in Training, information and data management. Seeking opportunity to utilize analytical and training skills in the education field

KEY SKILLS

Math 115 Content Test Certificate Holder

Development of Information Systems/Data Management

Proficient in MS Project, MS Office, MS SharePoint (2010), MS VISIO, SQL and CRM concepts

Service Level Management SLM (ITIL Foundation Framework)

Training and costumer service experience

Multilingual: British English, Arabic and French

PROFESSIONAL EXPERIENCE

Education Fellow 10/2016 to present

Yes Prep Public School

Work with individual students to provide pull-out support, as directed by the Teacher of Record;

Provide instructional and administrative support under the direction of a YES Prep teacher of record, where applicable, including support with grading, planning, copying, and other actions critical for classroom success;

Observe YES Prep teachers;

Maintain a positive, safe, and organized learning environment;

Math 8 Scorer Seasonal 2015 – 2017

PEARSON Education

Followed the Quality Management Plan Summary to align performance on the project

Measured activity achievement against baselines to determine proper action

Qualified through passing 4 interactive training courses

Used online tools (ePen2) and the anchor papers through scoring process

Third Key Holder

Ecco Retail Store 07/2015 to present

Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Maintains quality service by establishing and enforcing organization standards through following up with pre defined KPI metrics.

Promotes sales by demonstrating merchandise and products to customers.

Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

Reporting Analyst 04/2014 – 01/2015

UN-HABITAT

Measured activity achievement against baselines to determine proper action.

Established a coherent reporting system through standardization and access management

Maintain accurate Emergency Relief warehouse records reporting system through knowledge management tools (MS SharePoint), increasing staff efficiency and productivity

Assessed feasibility of alternate options under the Risk Assessment, pre-defined KPI’s and needs assessment

Trained 3 new employees on MS SharePoint and MS Project, explained protocols clearly and efficiently

Facilitated mission plans; tracked progress through metric development and measurable indicators

Provided recommendation for Continuous Service Improvement

Knowledge Management Systems Developer 12/2012 – 03/2014

United Nations Development Program

Developed concept note and implementation phase for knowledge management component to act as a road map for project implementation phase by utilizing PPT and MS Visio

Developed an industry best practice approach to knowledge sharing across all internal and external access points using assessment matrix and focus groups, resulting in efficient use of public resources and service improvement by 25%

Resolved counterpart complaints and concerns on project delays and technical requirements with strong verbal and negotiation skills

Drafted articles to help populate the project be used by public media through websites and Social Media

Conducted Information gathering, and participated in Joint Management Team Sessions (JMT)

Lead a team to oversee content optimization efforts by leveraging data and trending to analyse customer and agent needs, uncover knowledge gaps and utilize CRM tools.

IT Consultant 06/2012 – 10/2012

Army and Air Force Exchange Service

Provided logistic support to the US Army in a wide spectrum of needs and on different locations.

Established and managed IT/ Technical requirements for two running service concessions

Created secured database for inventory with MS SharePoint, increasing availability, accessibility and security

Created updated sales reports and statistics using MS Access for service demand, inventory and budget

Administered the support phase, identified errors, enhancements and monitored system performance

Trained staff on the use of the newly installed retail and inventory system

Safety/Planning Engineer 10/2010 – 05/2012

ATK Insaat-Construction Division

Turkish construction company with over 1,000 employees involved in strategic projects with the Iraqi government.

Prepared daily and weekly progress reports for PM, established timeframe and priorities to assist in planning 400 bed hospital project

Reported on Safety issues and enforced regulations on material storage and handling

Enhanced current response time and efficiency by reporting workforce status, progress reports in a more accurate and timely manner

Established QC/QA policies, guaranteeing continuity as required on site

Developed project timetable using MS Project and made adjustments as needed

Administrative Technical Assistant 04/2009 – 03/2010

Source Appointments

Recruitment specialists focused on temporary, permanent and contract positions in various employment sectors.

Migrated Local MS Access system to SQL Server web based database

Facilitated regular monthly Risk Management Plan (RMP) meetings to discuss mitigation strategies and evaluate competitors to make company more resilient

Categorized contract class schemes to facilitate candidate matching process

Maintained local clients’ MS Access database structure to facilitate recruitment through profile match and communication and performed data entry for new applicants and liaised between companies and job seekers

IT Department Manager 06/2005 – 03/2008

ECC General Contracting

Iraqi Construction Company, which designed and constructed 11 working stations and provided technical support, risk assessment, fully functional software and hardware solutions.

Trained 9 personnel (Civil Engineers, Architects) on using new Windows platform

Conducted contract and document translation and verification on monthly basis

Purchased and supplied computer hardware and accessories for all work stations and updated virus protection with well-planned, mirroring disaster strategy

EDUCATION

Bachelor of Science Degree in Computer Science 2002

Mustanseria University, College of Engineering, Baghdad, Iraq

VOLUNTRY EXPERIENCE

IT Support/ Catholic Charities of Houston 2015

Front Desk/ LITERACY ADVANCE OF HOUSTON 2015

ESL Course Instructor/ BRITISH REFUGEE COUNCIL- Voluntary Organization 2009

PROFESSIONAL DEVELOPMENT

PACT Exam Certificate Holder for Math 115, TexES 2016

ITIL v3 Certified, Pearson Vue 2015

Monitoring & Evaluation, USAID 2014

From Technical to Leadership, UNDP 2013

UNDP Legal Framework, UNDP 2013

Knowledge Activist Training, UNDP 2013

*Raising awareness about sharing knowledge and information within the workplace

Capacity Assessment, UNDP 2013

Knowledge as Capital-performance Improvemnet, UNDP 2013

Information and Knowledge Management, Hundfold Global 2013

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