Management Project

Haig A. Dubique, MBA, MPM, CSPO, CSM

**** ****** **** ********, ** 30066 678-***-**** ********@*****.***

Information Technology Director/Projects & Programs

Project Management Business Systems Analysis Process Improvement software implementation

PROFESSIONAL SUMMARY

Highly accomplished IT professional with over 10 years’ experience managing software delivery and execution, process improvement initiatives, consulting services, effective project management of transformational initiatives and global projects from conception to implementation. Sought after subject matter expert in industries such as healthcare, payments processing, risk management, financial, and client services. Process-driven strategic thinker providing business and technology solutions in multi-platform environments for Fortune 500 and other leading companies including The Home Depot, Coca-Cola, Citigroup, TIAA-CREF, Centennial Healthcare, Assurant Solutions, Fiserv, Global Payments, Autotrader and AON Hewitt. I am an exceptional leader with the interpersonal intelligence, communication skills, and the ability to serve technical and non-technical stakeholders. I am a talented professional with more than 5-year prior software engineering experience in an agile environment. I am a certified Agile ScrumMaster and certified Agile Scrum Product Owner.

Led business transformation initiatives to support a $30 million global claims, payment, and policy platform across multiple locations as a dedicated member of leadership teams responsible for developing enterprise applications, streamlining best practice and business processes improvement, reengineering and creating new business solutions; and supporting new products

Successfully delivered high quality business solutions on time and within budget for over 30 mid-to-large complex projects by effectively utilizing IT methodologies (i.e. Agile, Waterfall, RAD) and tools

Authored and championed strategy documentation for a $60-million-dollar global IT program, including business analysis center of excellence, quality assurance strategy, user acceptance testing strategy, implementation plans, production support and standards of operation, project management best practices, strategic business process and optimization

Built strong business relationships with global stakeholders and provided business solutions and process improvement recommendations for call centers and business operations in 25 locations throughout North America, Latin America and the Caribbean, Europe and Asia

Assembled, directed, mentored and coached high-performing Agile teams, large and small cross-functional teams which included full-time employees, contractors and part-time consultants

Proven ability to build rapport and garner the trust of technology leaders, product leaders, operations leaders, project and portfolio leaders in matrix organizations

CORE COMPETENCIES

Leadership Project, Program, and Portfolio Management Requirements Management Quality Assurance UAT Strategy and Execution Software Implementation Training Production Support Process Improvement Cross-Functional Supervision

Agile/Lean Team Building & Mentoring Client Relations & Presentations Vendor Management UX Design/

UX Strategy ITSM Framework

CERTIFICATIONS & TRAINING

Agile Scrum Master and Product Owner Six Sigma Salesforce / MS Dynamics CRM Requisite Pro HP Quality Center

Team Foundational Server Enterprise Architect SharePoint Microsoft Project Microsoft Office Suites Oracle e-Business Suites Oracle Internet Application Server (IAS) Development/Oracle DB Visual Studio.Net Confluence Jira Java C#

SAS Web Services API ERP

EDUCATION

Master of Business Administration – Management Information Systems, Keller Graduate School of Management

Master of Project Management – Technology Management, Keller Graduate School of Management

Bachelor of Science in Computer Information Systems, DeVry University

PROFESSIONAL EXPERIENCE

NOVELIS – Program Director, Research & Technology Atlanta, GA 02/17 - Current

Result-oriented manager partnering with functional business process owners to develop IT solutions to meet business needs and is responsible for overall program management and planning activities for projects/programs and all business aspects (i.e. technical, operational, economical) of the requirements and analysis phase as well as the management of solution delivery of global IT, and R&D with total program budget of $7.5 million. Highly skilled Program Management Governance Professional with proven track record driving all levels of strategy, vision and execution to deliver on mission of governing, protecting and monetizing critical business benefits for 11 IT and Business projects. In-depth expertise delivering global results; key thought leader establishing enterprise-wide data roadmap and engagement model for data governance, business analysis, quality assurance and analytics utilizing business and industry knowledge.

Leading a $3MM Laboratory Information System and Customer Plant Processing initiative globally

Effectively managing application development projects, deliver solid sets of requirements artifacts, understand defined project standards, lead development teams in delivery, develop and implement solid test plans and test cases/scenarios and to maintain detailed and accurate documentation per all project standards

Works across all COE technologies and business functions to identify and execute projects on standard, global platforms that benefit the business

Provides matrix management for (Business Analysts, Product Managers, Scrum Masters, Project Managers, Enterprise Architects) teams of 30-100 individuals on a per project basis, with an estimated budget of $7.5MM

Provides customer executives consultative solutions for increasing revenue & operational efficiencies

Responsible for implementing an offshore Business Analysis and Project Management model

Effectively managing project efforts, to include: project plan, scope/budget/resource management, time management (activities & task planning), communications, risk management, QA and testing, user training and transition ongoing maintenance and support to appropriate teams

Responsible for partnering with the business to provide sizing and estimation numbers for new initiatives as part of the planning/budgeting phases while managing scope creep

TRAVELPORT – IT Program Director, TMO Atlanta, GA, 06/16 – 12/16

Recruited (temporary assignment) as an IT Program Manager to assist the HR, Transformation Management Office with a large scale process improvement and organization transformation initiative. As the IT Program Manager for Travelport, my responsibilities include but are not limited to all five phases of a project: Initiation, Planning, Executing, Monitoring/Controlling, and Closing. Duties include overall accountability for directing a focused program with attention to analyzing business requirements, expenses and profits, establishing goals, and communicating the strategy throughout the organization for a global travel and tourism commerce (“B2B”) platform. Developed program and project plans, sourced vendors, and developed / approved subcontractor RFQ and SOW bids. Led matrix project teams (Application Architects, Business and QA Analysts, Software delivery Leads and Developers) of 30 virtual resources, with total program budget of $2.5 million.

Accountable for leading a team of Project Managers delivering multi-million-dollar network/wireless implementation, and data center relocation projects in support of large-scale enterprise changes. Provide engagement management and consulting skills on IT strategy and data center optimization projects

Manage a team (BA, QA, Developers and Technical writers) responsible for providing CRM (salesforce) solutions and implementing an IT modernization strategy application portfolio for the Sales and Marketing organization.

Responsibilities include establishing program/project objectives, develop requirements, plan schedules, estimate costs, review proposals, negotiate contracts, monitor technical issues and prepare reports for senior level leadership

Implemented the policies, practices, standards and procedures of Travelport HR and Information Technology (IT) organization

Engage and manage global internal and vendor resources, lead procurement, and reported on project status. Utilize Six Sigma methodologies to continuously improve business performance, processes and reduce project cost. Train and develops multiple teams members in the Scrum Agile Methodology

As a change agent, work effectively to communication of all change ensuring that the relevant business, operations and technology stakeholders are engaged and that all issues and risks are identified and escalated

As a member of the senior leadership team, work closely with functions globally across the Travel and market partners to define the current process, system and organizational landscape and key pain points, threats, strengths, and then recommend improvement and opportunities

AMTRUST FINANCIAL – IT Program Director Alpharetta, GA, 2/16 – 5/16

Recruited (temporary assignment) as a Consultant to establish formal business analysis, project management and IT governance processes, deploy an enterprise project portfolio Oracle management system, and transform the business culture to profit-driven and growth-oriented. Authored and implemented center of excellence for requirements management, reporting metrics, corporate governance, and project manager competency programs. Led a matrix team of 72 members (business analysts, QA, project managers, account managers, product owners, software developers, architects, and scrum masters (on-shore/off-shore) with a budget of $1.2 million to provide business risk management software capabilities that met the needs of the clients.

Go-to leader focused on Specialty Risk Program business units and their key clients to ensure quality business software delivery, software/network implementation, business process improvements, delivery operations programs, and client alignment while transitioning from a Waterfall methodology to the Agile methodology

Managed multiple cost centers, oversaw IT projects; delivers and supports claims, policy, financial system solutions that support the operations of multiple line of businesses (i.e. Vehicles. Mobile, Consumer goods)

Audited quality standards of the existing processes and developed software periodically, and then provided process improvement strategies

Implemented the policies, practices, standards and procedures of Amtrust Information Technology (IT) organization

Led IT partnerships with the call center operations and business units to improve standard operating procedures, support of new products, improve technology IT programs, and business processes through effective collaboration workshops and communication planning

Oversaw IT project priorities, monitored budget and mitigation plans, communicated statuses with major clients, various IT development teams and the SAP service providers responsible for new software development and software enhancement requests

Served as a key member of the IT PMO executive team to align and distribute work, resource capacity planning, change and demand management activities for a proof of concept Business Rules Management system in 12 different countries

Acted as executive-level escalation contact for technical and partner issues, representing the enterprise, client needs professionally, while supporting and championing program management center of excellence in the areas of best practices, governance and procedures

ASSURANT SOLUTIONS – IT Program Director, Global Business Solutions Atlanta, GA, 4/13 – 9/15

Recruited as part of the leadership team responsible for a business transformation initiative to develop business capabilities, streamline the warranty management processes, re-engineer and create new business processes for claims and policy as part of a solution to support a multi-billion-dollar warranty business across multiple locations worldwide. Led a world-wide program team to create a new web-based product, Oracle suite of business applications and CRM (salesforce) to integrate existing technology with new technology using agile methodology. Managed a $60 million, 30 resource project portfolio. Owned requirements gathering and documentation, prototyping, design monitoring, quality assurance, UAT, and product support functions. Managed 40-person global sub-team located in Atlanta, Miami, Tampa, Dallas, Mexico City, Sao Paulo, and Buenos Aires (Business Analysts, Quality Analysts, Software Developers, UX designers, and Project Managers). Served on leadership team that convinced the steering committee to approve and sponsor Agile Scrum Master and Product Owner training of key staff members. Mentored, coached and trained less-experienced team members during the agile transition period.

Managed, supported and guided the Global IT team (Business System Analysts, Application Support Analysts, and Technical Writers) that provided process optimization and expert system support for complex system issues

Manages multiple cost centers and plan projects; delivers and supports software system solutions that support the operations of 3 lines of businesses.

Implemented the policies, practices, standards and procedures of the Assurant Information Technology (IT) organization

Managed and oversaw all QA/UAT environments, coordinated release schedule with release team. Owned and created the quality assurance strategies and (network/software) implementation plans bases on analysis of requirements and design documents

Collaborated with key stakeholders to prioritize work based on several variables including: value-add, ROI potential, and impact on technical resources

Audited quality standards of the existing processes and developed software periodically, and then provided process improvement strategies

Achieved SLA success and customer satisfaction while supervising Application Support Team and providing IT management on projects and other significant events such as emergencies and large scale deployments, moves and changes

Directed and improved the quality of documentation by 70% (business requirements, functional or use cases, user stories, test plan, test cases, online help, user guides) generated by the Global IT team. Defined training and e-learning methodologies

FISERV – IT Program Director, Global Business Solutions Norcross, GA, 8/12 – 4/13

Recruited as a Consultant to spearhead the strategic planning and execution of a front-end office to back-office migration, IP and NT, and credit card transactions (network/wireless) implementation program with a $3 million budget. Collaborated with business managers in ramping up the project and in developing plans to address risks, contingencies, and recovery strategies. Coached and mentored a 50-person team (Project Managers, Business Analysts, Architects, Network Engineers, Quality Assurance Analysts, Developers, Production Support Analysts), led new team members in the transition plan from the Waterfall methodology to Agile methodology. Interfaced with multiple functions including Operations, Finance, Product Marketing, Sales, Account Management, and Portfolio Management.

Built admirable reputation for managing stakeholders’ expectations, building business relationships, maintaining strategic partnerships through trust while maximizing program effectiveness and leading culture change efforts to integrate Project Management best practices for IT projects

Excelled in systems analysis and system design by owning the entire business and requirements management process for 12 network infrastructure projects with a budget of $1 million; managed a core team (8 resources) of Business Analysts, Solution Architects and Network Engineers

Audited quality standards of the existing processes and developed software periodically, and then provided process improvement strategies

Provided leadership and strategic direction for the entire engineering lifecycle monitoring budget. Led technical staff in systems design, software development, execution of technical solutions, and post-release support to ensure alignment with expected results

Ensured accuracy and timeliness of the committed deliverables to the Business partners

Operated side-by-side with 11 Agile-capable teams to deliver comprehensive solutions that integrate different financial systems

Proven leader with the ability to coordinate across the entire organization and establish consensus and ensure proactive measures are taken to address program risks

Implemented IT modernization strategy on the mobile application and web portal portfolios.

COCA-COLA COMPANY – IS Director, Global Programs Atlanta, GA, 1/12 – 8/12

Managed a transformational initiative with a $5 million program budget for the Commercial and Logistics organization to re-design the coupon management (CRM, Oracle suite of business applications) system and upgrade information technology within multiple Oracle databases to better track paper and electronic coupons world-wide using Agile methodology. Led 60-person global core team located in Georgia, India, Mexico and Ohio (Business Analysts, Quality Analysts, Software Developers, UX designers, Project Managers, Process Engineers, Data Analysts and Modelers, Product Mangers, Architects). Saved over $450, 000 in design costs for shipping redesign project by efficiently using talents of in-house design teams. Served successfully as change agent for my organization representing the SVP of commercial leadership.

Served as principal liaison between the vendors, enterprise technology group, project management office, commercial leadership group, and business units in order to elicit, analyze, validate, document, communicate and manage requirements (business/functional) through the entire lifecycle of a $1.3 million coupon web portal and mobile application

Created UX strategy deliverables including discovery findings, user journey maps, wireframes, creative briefs, competitive and landscape analyses, and concept documentation

Partnered with various internal and external stakeholders– including recruiters, HR business partners, call center team members, tax professionals, and service providers – as the subject matter expert and primary contact for CCR coupon global mobility program

Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system/product improvements; and implementing change management

GLOBAL PAYMENTS – IT Program Director, Global Business Solutions Atlanta, GA, 1/10 – 1/12

Recruited to manage a $5 million, 70-project portfolio of company analytics (Oracle Analytics, OLAP) tools and customer relation management (salesforce) products that provided business capabilities for self-service reporting, configurable user setup utility, and localization of global service providers web portals. Directed a staff of 26 resources (Program Managers, Project Managers, Business Analysts, Testers, Product Analysts, Developers, and Production Support Analysts) in a matrix environment. Directed a global virtual team located in Atlanta, Denver, Charlotte, Jersey City, and India.

Managed technology team commitments, project deliverables, and risk mitigation; communicated statuses with key stakeholders

Managed global multi-disciplinary teams to deliver complex enterprise telephony projects on-time; organized engineering and business processes to meet organizational objectives using best practices

Audited quality standards of the existing processes and developed software periodically, and then provided process improvement strategies

Directed change management, operational readiness, and IT strategy roadmap to support business solutions with respect to current capabilities and future needs

Implemented IT modernization strategy on the mobile application and web portal portfolios.

Successfully implemented a $1 million service provider web portal and mobile application program utilizing Agile Scrum methodology

THE HOME DEPOT – IT Program Director, Business Solutions Atlanta, GA, 7/09 – 1/10

Recruited to oversee online visualization tools, e-commerce platforms, mobile application, salesforce executive dashboards, and web portal project portfolio. Led a team of 12 (Business Analysts and Project Managers - on-shore/off-shore) with a $2 million budget. Assisted with the training and development of Project Managers, provided guidance using the agile methodology and Program Management best practices, standards, procedures and governance. Identified project requirements/scope and specific implementation needs; conducted team meetings to report/accelerate project statuses. Partnered with matrixed team members to identify and secure qualified staff members for large projects.

Became principal liaison between Release Managers, Sales, HR, merchants, internal/external clients, vendors and Product Support to understand business needs

Ensured accuracy and timeliness of the committed deliverables to the business partners

Streamlined the UAT approach and documentation strategy for user guides and training materials

Created UX strategy deliverables including discovery findings, user journey maps, wireframes, creative briefs, competitive and landscape analyses, and concept documentation

Audited quality standards of the existing processes and developed software periodically, and then provided process improvement strategies

Managed multiple cost centers and/or plan of record projects; delivered and supported software system solutions that support IT, and Operations of distribution centers

AUTOTRADER – IT Director, Business Solutions Atlanta, GA, 1/08 – 7/09

Recruited as a Subject Matter Expert, Advocate Consultant and Coach for Autotrader Project Management Center of Excellence. Partnered successfully with the PMO and IT to continually improve PM practices. Coached and mentored Project Managers, Scrum Master, and Product Owners in the Agile Methodology and showcased best-in-class Program Management practices throughout the organization in support of a digital marketing ad generation solution for private sellers and classic car enthusiasts. Led a team of 11 (Business Analysts, Software Developers, and Project Managers - on-shore/off-shore) with a $4.5 million budget.

Partnered with technology leaders to establish, and deliver against product roadmaps for e-commerce platforms

Consulted with all levels of IT management and directors to provide project cost analysis, assessment, planning and task statuses

Oversaw and participated in all UX deliverables including but not limited to mental models, user journeys, personas, scenarios, low & high fidelity prototypes, and wireframes

Listened to customers’ needs and found key opportunities for innovation and differentiation for private seller business system(s) and products

Led the team to identify risks and developed risk management plans to mitigate those risks

Utilized project management skills to developed approaches that minimized budget constraints and schedule risk

Performed and managed complex analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts

Ensured accuracy and timeliness of the committed deliverables to the business partners

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