Maria Thurston

***** ****** *** *******, ** ***** • Cell: 210-***-**** • ac2xp0@r.postjobfree.com

Objective: To seek a job as a Customer Service Representative.

Skills in area

Bilingual in English and Spanish; customer service professional experience in a call system requiring quick stand up thinking.

Maintain tactful answers to customers concerns, while listening to all customers’ needs.

Understanding the value of all information spoken to customer to provide them with the correct answer the first time.

WORK EXPERIENCE

Connexion Point (San Antonio TX)

Call Center

Medicare Advantage Plans enrollments

American National Insurance Company (San Antonio, TX)

Insurance Agent, 05/2010 to 11/2013

Licensed Insurance sales, collection money; responded as customer service in call and customer location home.

Review policy maps, forms such as change of beneficiaries, ownerships, customer loans. post payments, Conserved policies in force; Papers kept organized and filed.

Southwest Med Partners (Pharr, TX)

Medical Biller, 11/06 to 11/08

Using coded data to submit claims to insurance companies such as Medicare, Medicaid, Chips and private companies

Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid.

Reviewing and appealing unpaid and denied claims.

Payment processor

EDUCATION

Graduated VO-TECH as Medical Office Specialist

UNIVERSITY OF GRANTHEIM

SAN ANTONIO COLLEGE

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