Customer Service Manager
Resume:
Mike Salamone
Walnut Cove, NC
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Groundskeeper/Maintenance
Winston Salem Forsyth County Schools - Winston-Salem, NC May 2017 to Present
Mowing, weedwacking, trimming, blowing, edging all public schools in our region Landscaping
Hayden Lawn Care - Walnut Cove, NC
September 2016 to Present
Weekend job, mostly Saturdays
Mowing,weed wack, blowing, mulch, cutting small tree's and limbs, raking to local residence homes. Manager
Grip and Rip Batting Facility / Keith Slate 336-***-**** - Winston-Salem, NC August 2016 to October 2016
Managed an indoor sports facility and employees.
Developing new business and marketing .
Coordinating new sports leagues and classes .
Manager
Goal Line Sports Drew Whitaker -336-***-**** - Lexington, NC October 2015 to June 2016
Managed sports facility and staff .
Coordinated soccer leagues for both kids and adults. Supervised Afterschool program.
Created and marketed kids sports classes.
General landscaping around facility.
Manager
CT Sports Arena / Matt Chila 860-***-**** - New Milford, CT March 2010 to October 2015
Managed facility and staff plus assigning referees for soccer and basketball leagues and tournaments . Co-directed our Afterschool program and worked with the director by following CT state guidelines for running a licensed Afterschool program. Responsible for staff 24/7 with issues and questions . Maintained relationships with all local area sports clubs and High School AD's to provide space on the turf soccer fields and basketball courts.
Handled concessions, purchasing soda, candy, ice cream . Managed both staff and building when hosting basketball tournaments of about 200 people per weekend . Assisted with sales and marketing for our youth kids classes, such as basketball, soccer and baseball training . Overlooked birthday parties with staff to make sure things went according to plan by the customer. Set up and ran both youth and adult basketball and soccer leagues . On call for any issues related to the building, fights, arguments, referee's with players, coaches and parents . Responsible for recruiting teams from local soccer and basketball clubs to form leagues and tournaments for youths Landscaping around facility including mowing, trimming, planting, mulch, weeds, raking leaves, cleaning up garbage around facility and shoveling snow weekly
International Assignment Consultant
Cartus Corporation - Danbury, CT
February 1995 to March 2010
Relocation Consultant for employees taking a job assignment worldwide by Fortune 500 companies . Responsible for setting up transferee with realtor, assisting with selling home and liaison between realtor, transferee and companies HR .
Setting up moving companies both at origin and destination and preparing custom documents for household goods to clear customs all over the world.
Coordinating temp housing, language lessons,cultural lesson including lump sums and relocation bonus for transferee.
Caseload was on average 130 transferee's per consultant Warehouse Worker
WATERWORKS - Danbury, CT
January 1991 to August 1995
Shipping and receiving.
Inventory control.
Quality Assurance.
Forklift and cherry picker experience.
loading and unloading trucks with forklifts
Shipping using trucks as well as our own delivery truck and same day delivery. Writing out bills of ladings for shipments.
Waterworks is a high end bath and kitchen items such as bath tubs, sinks, toilets, towel racks,soap dishes, towel bars etc etc.
Warehouse Worker
Wildlife Artists Inc - New Milford, CT
January 1987 to June 1991
Picking and packing orders from office.
Shipping using Fed-Ex and UPS shipping software as well as Bills of Lading for trucking services. Average day would be about 150-200 packages between myself and the warehouse manager. Shrink wrapping pallets for shipments
Inventory control.
Quality control.
Unloading containers.
Wildlife Artists is a plush animal business that services zoo's and aquariums gift shops around the country. Education
Diploma
Danbury High School
Skills
Microsoft office, customer service at the highest level (10+ years) Awards
International Assignment Consultant of the month
October 2002
Top achievement of customer service for Oct 2002 . This was a monthly award given to consultants from Cartus . Average consults working at Cartus was about 800-1000 . Highest call volume
August 2007
Highest caseload for team which lead to the highest call volume for the month of August . Certifications/Licenses
Soccer coach licenses
I have F and E license for coaching soccer through the state of CT Additional Information
Great customer service and leadership skills along with managing staff . Enjoy working with children and sports. Incredible people skills and can build and maintain a relationship and communicate from CEO's and VP's of major firms to new hires out of college.
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