Customer Service Air Force

Luke Andrew Hunt

910-***-**** ***********@*****.***

Summary

Dynamic and seasoned Team Leader and decorated USAF Veteran with fork lift, warehouse coordinator and heavy equipment experience eager to accomplish and accept new roles and responsibilities. Extensive coursework in Management, supervision, record keeping and office procedures, as well as Vehicle Maintenance. Works well as part of a team, as well as on an independent basis with little or no supervision.

Skills

Leadership Mentor Customer Service Cross-Functional Team Supervisor Firefighter Dispatcher Inventory Control Building Maintenance Heavy Equipment Operator Excel MS Project Visio Power point Account Receivables First Aid, Hazardous Materials awareness/operations experience

Career History

NC Temporary Solutions

Vehicle Maintenance (11/2016-08/2017)

Installed Telematics devices in new vehicles

Removed all stickers/license plates from vehicles returned to surplus

Documented all changes made to vehicles new and used

Inspected vehicles (new and used) for defects and reassignments.

Implemented new ideas to streamline the processing of new vehicles as well as surplus vehicles.

Corestaff

Warehouse Coordinator [02/2016 – 07/2016] Smithfield, NC

Reduced inventory waste by proactively monitoring all inventory requisitions and determining correct usage.

Maintained warehouse and production area cleanliness, safety, meeting/exceeding all OSHA regulations.

Accountable for safety data sheets and bills of lading for all outgoing chemicals

FedEx

Delivery Driver [11/2015 – 02/2016] Durham, NC

Accountable for receipts and money received from deliveries

Loaded and unloaded trucks, vans, or automobiles. DOT

Applied critical thinking methods to avoid delays and work around problems real time on daily basis

Mutual Distributing

Maintenance Assistant [08/2013 – 09/2015] Raleigh, NC

Analyzed work orders and specifications to determine machines and equipment requiring repair or maintenance

Inspected, operated, and tested machinery or equipment to diagnose machine malfunctions

Restored equipment to working order effectively and efficiently

Royal Parking

Valet Attendant [10/2009 – present] Raleigh, NC

Responsible for monitoring customer vehicles

Proven customer service

Maintained accurate customer property logs

North Carolina State University

Mail Clerk [01/2008 – 08/2013] Raleigh, NC

Delivered mail to customers along a prescribed route and on a regular schedule by a vehicle

Selected to train new Drivers on all routes

Ensured returned mail, and undeliverable mail, were handled accurately

Implemented mail forwarding process improvement resulting in expense reduction.

Volunteered for Computer Loan program through staff senate to provide computers to staff, students and offices

Duke University

Unarmed Security Guard/Bike Officer [04/2007 – 01/2008] Durham, NC

Patrol and monitor premises, on foot and motorized conveyance

Communicated effectively and respectfully with members of the community, supervisors and peer

Responded promptly to, investigate, and properly document calls for service in accordance with applicable policies and procedures, including but not limited to:

oAlarms, Assisting patients, Emergency medical assistance, protective circumstances, and more

Operated CCTV console as required on daily basis

Wilmington International Airport

Facilities Maintenance Technician [08/1999 – 03/2007] Wilmington, NC

Maintained all required training as a Maintenance Technician employee in accordance with attendance requirements, established timeframes, and protocol

Selected to supervise inmates(2 years) on work release and served as interim supervisor(2 years) on shift when primary supervisor was off

Utilized military training as a way to reduce costs of firefighting training that was conducted at this airport. Implemented emergency military training to use saving time and money on current and future firefighting procedures.

Completed all responsibilities as an efficient and effective airport team player

Maintained compliance with use of Lockout/tag-out procedures when repairing equipment according to OSHA regulations

Military Career History

United States Air Force

Fire Protection Specialist [04/1988 – 12/2008] Goldsboro, NC

Rescued victims from burning buildings and accident sites

Performed search and rescue in burning buildings to locate fire victims

Remained compliant with all necessary equipment and operations

Managed Alarm room operations while on Readiness exercises

Learned valuable supervisory, time management and team work skills that prepared me for future roles.

Award/Decorations

Air Force Commendation Medal

Air force Out-standing unit award with one Oak leaf cluster

Air Reserve Forces Meritorious Services Medal with one Silver OLC

National Defense Service Medal with one Bronze Service Star

Global War on Terrorism Medal

Air Force Longevity Service Ribbon with four bronze OLC’s

Armed Forces Reserve Medal with one Silver hourglass

Education

Bachelor of Science Degree in Technical management/devry, Morrisville, 2013

Associates of science business administration/Brunswick community college supply NC

Military Education

Basic Training 1988

Technical training 1988

5 level Career Development Courses 1988-1989

Non Commissioned Officer Professional Military Education course 1993

Non Commissioned Officer course 6(Management) 1995

7 Level Career Development Courses

Fire Inspector 1 and 2 Vance AFB 2001

Driver operator class (Alabama fire college) 2005

Achieved multiple certifications

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