Customer Service Office

professional summary

skills

work history

LESLIE CARNAHAN

*** ******** ******, ******* ****, IL 62040 (C) 618-***-**** *****************@*****.*** Lead Office Assistant Manager who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. 60 WPM typing speed

Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Flexible

Accurate and detailed

Excellent planner and coordinator

Works well under pressure

Social media knowledge

Appointment setting

Advanced clerical knowledge

Multi-line phone proficiency

Administrative support specialist

Microsoft Excel certified

Critical thinker

Filing and data archiving

HIPAA compliance

Mar 2007 - Jan 2012

Maryville, IL

patient access registar

Anderson Hospital

Worked directly with all emergency room staff to achieve completed registration to further assist patients stay or discharge.

Supported Chief Operating Officer with daily operational functions. Jan 2011 - Jan 2015

Belleville, IL

Patient Access Services

HSHS St. Elizabeth's Hospital

Scheduled appointments, registered patients and

Precisely completed appropriate claims paperwork, documentation and system entry. Professionally and courteously verified appointment times with patients. Maintained updated knowledge of coding requirements, through continuing education and certification renewal.

Verified patients' eligibility and claims status with insurance agencies. LeadCurrent Medical Office Assistant Jan 2015 -

education

CancerIL Care Specialists of Illinois Swansea,

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Compiled company information and related material and distributed it to candidates. Feb 1990 - Aug 2001

Leavenworth, Kansas

75 C

US ARMY

Worked directly with all military personel

Researched and updated all required materials needed for 201 files Supported Chief Operating Officer with daily operational functions. 1990

Leavenworth, KS

High School Diploma:

Immaculata Conception

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