Technical Support Active Directory
Resume:
GIANCARLOS HURTADO
**** ***** ***** **. **** Ratón FL 33433
************@*****.***
SUMMARY & OBJECTIVE
Goal-oriented professional offering versatile skills and proficiency in project management and operation. Strong planner and problem solver who readily adapts to change and works independently. Able to juggle multiple priorities and meet tight deadlines without compromising quality. My objective is an administrative position with a dynamic organization, where I can utilize my background and experience to make a positive impact.
WORK EXPERIENCE
IDENTITY & ACCESS ADMINISTRATOR AUTONATION OCTOBER 2016 – PRESENT
●Manage end user’s home directory store
●Manage workgroup file and share permissions
●Use 3rd party software tool (CDK, Dealer central, Fortis, CCONE, Profitnet) to create/delete/modify user accounts
●Create/delete/modify Exchange accounts
●Grant/remove RAS access
●Troubleshoot Active Directory access issues
●Create new folders/groups/permissions within the DFS structure guidelines
●Resolve urgent Helpdesk escalations
●Associate all new user accounts with corresponding payroll record
●Manage daily account disable report for Terminated employees and monitor problematic exception accounts
HELPDESK ENGINEER LSEVEN SOLUTIONS FEBRUARY 2016 – SEPTEMBER 2016
●Administrate and create credentials for new employees and modify current employees in Active Directory, Cisco VPN, SHREW VPN, Pulse VPN, Exchange 2010, office 365.
●Provide technical support to 98 customers (10000 employees)
●Troubleshoot and resolve workstation, printers, servers, and software issues in a networked environment. (DELL Certified Workstations, Laptops, Printers, Servers.)
●Keep up to date documentation in TI Glue and Confluence.
●Provide remote support using LabTech and TeamViewer 11.
●Provide support on site for issue that cannot be resolve remotely.
●Deploy and configure new voice and data switch depending on the costumer.
●Create and maintain documentation for all IT system and procedures
●Train staff/users on hardware, software and applications.
●Assist customer on call rotation for 1 week.
●Onsite engineer for different customers E.g Law offices, Doctors offices, Sage Dental Offices.
IT SUPPORT FANATICS.COM AUGUST 2015 – JANUARY 2016
●Administrate and create credentials for new employees and modify current employees in Active Directory, Cisco Jabber, and Exchange 2010.
●Administrate, create new queues and users in Fonality phone system.
●Provide technical support to internal users all around the country. (5000 employees)
●Create and deploy images using KACE2000.
●Troubleshoot and resolve workstation, printers, servers, and software issues in a networked environment. (DELL Certified Workstations, Laptops, Printers, Servers.)
●Maintain System efficiency.
●Hardware and Software purchasing.
●Create and maintain documentation for all IT system and procedures
●Train staff/users on hardware, software and applications.
JR NETWORK ADMINISTRATOR OMNICOMM SYSTEMS JANUARY 2015 – JUNE 2015
●Administrate SharePoint 2.0 sites (315 sites).
●Administrate and create credentials for new employees and modify current employees in Active Directory, Citrix’s GoTo Meeting product, and Exchange 2007.
●Administrate Bitvise SSH FTP server
●Provide technical support to internal users in all our offices (Germany, UK, China, New Jersey, Netherlands and Fort Lauderdale (total of 500 employees).
●Create various images for different model of hardware for rapid deployment of laptops and workstations (20 different models of workstations)
●Created and maintained backup jobs in Symantec Backup Exec 2010
●Created VMware images for rapid deployment of Windows Server 2012 R2
●Maintain configuration standards and wrote documentation for internal and external costumers.
●Create documentation for disaster recovery.
●Evaluate and design contingency scenarios.
●Troubleshoot and resolve workstation, printers, servers, and software issues in a networked environment.
●Upgraded HP workstations and HP ProLiant DL 360 and 380 servers.
IT SUPPORT SPECIALIST ANA G. MENDEZ UNIVERSITY SYSTEM JANUARY 2014–JANUARY 2015
●Maintain and Develop guidelines for the operation of users.
●Maintain the availability of the installed PCs (including connectivity and communications) through preventative maintenance and corrective action before failures (400 workstations).
●Provide technical support to users (1200 users).
●Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
●Maintain configuration standards and documentation for servers 4 physical servers, 4 virtual servers and 400 workstations.
●Perform migration of local workstations and printers.
●Notify the appropriate parties of any malfunction, failure that could compromise the backup procedures.
●Removal of viruses using a combination of software e.g. Microsoft Forefront Security, McAfee, AVG AntiVirus and removal of malware using MalwareBytes, CCleaner and Spyboots.
●Create Imaging, Back up and Deploy Windows with Acronis True Image 2013.
●VMware Workstation 9.0 experience.
●Remote assistance with TeamViewer 9.
●Administrate MySQL Database (correct data issues, create scripts) and Microsoft 2008, 2003 servers, now migrating to Server 2012 in Virtual Enviroment.
●Create users in Active Directory (now migrating to the application ActiveRoles Server 6.7), Ward DATA steps critical to the company.
●Troubleshoot and resolve server hardware and software problems in a networked environment.
●Evaluate and design contingency scenarios.
●Run and monitor daily activities of the servers and their applications.
●Manage backup application to ensure optimal performance Cobian Backup 10 and migrating to Symantec).
●Run data recovery programs simultaneously with the data controller and / or server.
●Manage Servers HP Proliant DL 360 G6 (4 total).
IT TECH FAU CHRISTINE E. LYNN COLLEGE OF NURSING NOVEMBER 2012-JANUARY 2014
●Installation and Maintenance of Workstations.
●Maintain and Develop guidelines for the operation of users.
●Maintain the availability of the installed PCs (including connectivity and communications) through preventative maintenance and corrective action before failures.
●Provide technical support to users.
●Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
●Maintain configuration standards and documentation for servers and desktops.
●Perform migration of local workstations and printers.
●Notify the appropriate parties of any malfunction, failure that could compromise the backup procedures.
●Removal of viruses using a combination of software e.g. Microsoft Forefront Security or AVG AntiVirus and removal of malware using MalwareBytes.
●Create Imaging, Back up and Deploy Windows with Acronis True Image 2013
●VMware Workstation 9.0 experience.
●Remote assistance with LogmeIn.
●Administrate MySQL Database (correct data issues, create scripts)
●Create SQL query for databases replications.
●Monitor MySQL servers.
●Create users in Active Directory, Ward DATA steps critical to the company.
●Troubleshoot and resolve server hardware and software problems in a networked environment.
●Evaluate and design contingency scenarios.
●Run and monitor daily activities of the servers and their applications.
●Manage backup application to ensure optimal performance.
●Run data recovery programs simultaneously with the data controller and / or server.
IT SYSTEM ADMINISTRATOR INTERVIT - Venezuela AUG 2011 / MAY-2012
●Administrate MySQL Database (correct data issues, create scripts) and Microsoft 2008 servers.
●Train users on Profit System Administration. (45 experienced users periodically)
●Create users in Active Directory, Ward DATA steps critical to the company.
●Develop custom reports in Visual Fox Pro9 and MySQL.
●Create SQL query for databases replications.
●Monitor MySQL servers.
●Installation and Maintenance of Workstations. (50 workstations in site, 15 workstations remotely.)
●Maintain and develop guidelines for the operation of users.
●Train new personnel on the different computer system. (5 users every 3 months)
●Maintain the availability of the installed PCs (including connectivity and communications) through preventative maintenance and corrective action before failures. Totally of 50 PCs
●Work with senior staff to ensure that equipment and applications match the needs of the organization.
●Documenting procedures and operating techniques.
●Prepare and deliver activity reports and project staff status reports.
●Provide technical support to users via telephone, and/or remotely (60 users total.)
●Troubleshoot and resolve server hardware and software problems in a networked environment.
●Bounded in directing specific projects deadlines and objectives, including analysis, design, development, and implementation and testing.
●Maintaining the integrity, availability and confidentiality of company information.
●Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
●Maintain system backups (everyday 2 times a day), equipment logs, and inventory tracking (every 15 days).
●Maintain configuration standards and documentation for servers and desktops.
●Administer and follow up on reported failures until it gets resolve.
●Design, implement and document policies supported by each server in the company.
●Coordination, health and safety of helpdesk services.
●Perform migration of local servers, workstations and printers.
●Evaluate and design contingency scenarios.
●Run and monitor daily activities of the servers and their applications.
●Manage backup application to ensure optimal performance.
●Notify the appropriate parties of any malfunction, failure that could compromise the backup procedures.
●Run data recovery programs simultaneously with the data controller and / or server.
EXTERNAL SUPPORT ANALYST II SOFTECH CONSULTANTS JUL-2009/JUL-2011
(Temp Assignment)
●Installation of different software for Administrative, Accounting and Payroll. (200 installations in 2 years)
●Training of external users with regards to inventory management, Sales, A/R, A/P, Purchasing, Treasury and others programs. (over 1000 users)
●Prepare and delivery of reports under MySQL and Visual Fox Pro
●Managing SQL Database and Fox (250 databases average)
●Provide remote support to external customers. (150 costumers per month)
EDUCATION
2005 Computer Engineer UNEXPO (LUIS CABALLERO MEJIAS) Caracas, Venezuela
Bilingual Spanish- English
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