Daniel C. Sanchez

***** *. ******* **** ****. • Mundelein, IL • 60060 • 224-***-**** • Email ac2xmt@r.postjobfree.com

A talented professional with excellent technical support, with great customer service and communication skills.

SUMMARY OF QUALIFICATIONS

• Skilled in configuring, networking, and troubleshooting • Outstanding training, leadership, and communication

Computer systems in The Windows environment. Skills.

• More than 14 years’ experience in PC repairs, building, • More than 14 years of customer service experience.

Upgrading and maintaining personal/business operating • Ability to learn new tasks in a fast pace environment.

Systems (desktop & laptops).

PROFESSIONAL EXPERIENCE

CDW LLC., Vernon Hills, IL April 2013 – October 2017

PC Technician -/Desktop Support Technician / Nationwide PC Sales Support

• Creating AD and Email Accounts for all new hires in the CDW and Berbee environment

• Deploying Workstations, Laptops printers and desk phones to all new hires and interns for CDW.

• Performing hardware fixes and upgrades, including Laptops, desktops, Printers, and handheld intermec scanners.

• Supporting the warehouse for all needs, including the Sodexho office that is located in the cafeteria.

• Supporting users on a variety of desktop and laptop computers employing Windows 7 and 10, server 2012, Microsoft Office 2010 and 2016, Adobe Acrobat and diverse CDW desktop and web-based applications.

• Software: Active Directory, BMC Remedy, AS/400, Microsoft Office, Dameware, Windows RDP, Internet Explorer and CDW Homegrown Applications.

TEKsystems, Inc., Schaumburg, IL March 2010 – March 2013

PC Technician -/DDS Hardware Deployment (Sears Headquarters)

• Performing hardware deployments and upgrades from Desktop to laptop for The Sears/Kmart environment.

• Creating Virtual Desktop’s for use in “Cloud Computing” for The Sears/Kmart environment for India/USA.

• Deploying Workstations and Laptops to all new employees and interns for all of Hoffman Estates campus.

• Supporting users on a variety of desktop and laptop computers employing Windows XP, NT, Microsoft Office,

Adobe Acrobat and diverse desktop and web-based applications.

• Software: Active Directory, Rational Clear Quest, Microsoft Office, Daptiv's Online Project Management System, Windows Remote Desktop, Internet Explorer.

Robert Half Technology, Inc., Hoffman Estates, IL March 2008 – February 2010

PC Technician -/Desktop Support- level 2 / Hardware Deployment.

• Install, upgrade, configure, repair, and support the hardware and software of the over three hundred computer users

Of Harper College campus, including the Harper College Police Department, Three Computer labs and two offsite

locations that include, Wheeling and Schaumburg, IL.

•Configured desktops and laptops to meet client specifications and performed quality checks.

• Configured up to six computers simultaneously and proactively sought out new assignments.

• Hardware: installation, troubleshooting and repair of motherboards, hard drives, CD-ROMs, printers, NIC,

memory, and various peripherals.

• Software: Peregrine Service Center Client, Altiris Remote, Altiris Console for remote software deployment.

Microsoft Office Suite 2003 and 2007, Windows Remote Desktop, Internet Explorer.

TEKsystems, Inc., Rolling Meadows, IL Oct. 2006 – February 2008

PC Technician -/PC LAN / Hardware Deployment (Sears Headquarters)

• Supporting users on a variety of desktop and laptop computers employing Windows XP, NT, Microsoft Office,

Adobe Acrobat and diverse desktop and web-based applications.

• Supplying support for the deployment of XP Professional for The Sears / Kmart Corporation for 25,000

Workstations and laptops throughout United States.

• Maintaining confidential Data and records via Excel spreadsheets and Company Software and Intranet.

• Performing Hardware and OS System upgrades from NT to XP for The Sears/Kmart environment.

• Software: Rational Clear Quest, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint,

Time Wizard, Windows Remote Desktop, Internet Explorer.

Edward Stauber Wholesale Hardware, Waukegan, IL June 2000 – Per Diem

PC Technician/ (On-Call Basis)

• Install, upgrade, configure, repair, and support the hardware and software 18 computer and users.

• Operating Systems: Windows NT 4.0, Windows 2000 Professional, Windows 2000 Professional,

Windows 95, 98, ME, Windows XP Professional, XP Home, XP Media Center Edition, Windows Vista, DOS. • Hardware: Desktop computers and small – to mid-sized servers. Hubs, switches, routers, wireless access points and network cards.

• Software: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft FrontPage,

Adobe PageMaker, Adobe Acrobat, Adobe Photoshop, Adobe Photoshop Elements, QuickBooks

Professional, Corporate Time, Financial Resource System, Internet Explorer, Netscape Communicator.

Condell Medical Center, Libertyville, IL May 2003 – June 2006

Lab Administration

• Process/handle patient’s tests and information on a daily basis for Condell Medical Laboratory

• Responsible for entering daily orders for patients within the hospital for surgery, and the ER.

• Maintaining daily records and orders for outpatients.

• Delivery of confidential patient records to physicians and physician offices for surgery procedures.

Alert Staffing Inc., Mundelein, IL April 2002 – January 2003

Administrative Assistant

• Assisted with the hiring of New Employees on daily basis for Rock Ten Packaging Company.

• Processed payroll spreadsheets, timecards and Accounts Receivable for Approximately 296 Employees.

• Converting Text files from Corporate to ASCII.

• Resolving customer Service infractions with Employees to site Contractors.

• Used Software such as (Prosearch, Office 2000, Excel, Word, Power Point, Outlook and Windows 2000).

Graphic Technologies Inc., Wheeling, IL June 1999 – February 2002

Warehouse / Transportation Manager

• Assisted the owner with the purchasing of materials for inventory of warehouse.

• Processed reviews for quarterly and yearly employee reviews.

• Managed employees for the shipping and receiving area of the warehouse.

• Negotiated contracts with transportation companies for the delivery of product.

• Maintained company workstations and network, including Cisco14 port hub and switch.

• Used Software such as Windows 95, 98, IE, Netscape communicator, Microsoft Office 97 Suite, MS Access for pre-designed inventory database.

EDUCATION

Waukegan High School, Waukegan, IL,

1991 – 1992; Graduated with General Equivalency Diploma

Harper College, Palatine IL,

Currently enrolled in A+ Certification Program

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