Management Human Resource

Ronald P. Patterson

***** ****** ***

Menifee, CA 92585

Home: 951-***-****

Cell: 952-***-****

*******@***.***

OBJECTIVE:

A position in the private, nonprofit, higher education, or government sectors that would require a combination of experience and demonstrated success in such areas as organizational development and learning, process improvement, strategic planning, human resource management, customer service, communication, and financial management.

SKILLS & EXPERIENCE:

Higher Education Campus Mangement, Program Coordination and Adjunct Instruction

Managed all educational, financial, advising, and programmatic functions for an adult higher education campus.

Managed scheduling individual program courses.

Created and managed faculty and student databases.

Coordinated classroom schedules, course technology requirements, and ordering of course materials and textbooks.

Coordinated creation of and revisions to all course syllabi.

Assisted in conducting offsite class sessions and recruiting guest lecturers.

Managed various upgrades to programmatic technology.

Managed community outreach programs, focusing on business, local government, and community college outreach.

Adjunct instructor for undergraduate and graduate courses in Organizational Leadership, Management, and Human Resource Management, Business, and Organizational Development.

Student Academic Advising, Student Support for Academic Success, Managing Accommodations for Students with Physical and Learning Disabilities, and Private Tutoring

Working with individual students developed academic degree and course plans for both the Bachelors and Masters programs.

Managed the provision of campus student support functions such as a campus writing lab and tutorial support.

Both as a campus administrator and as an adjunct instructor managed student accommodations for identified disabilities, both physical and cognitive.

As a campus director managed and supervised quarterly student workshops focusing on study skills, time management, and test taking.

Human Resource Management

Managed the complete redesign of the employee benefits package, including medical, dental, vision, life insurance and tuition reimbursement elements.

Supervised the complete rewrite of the staff personnel handbook.

Managed the hiring, promotions, transfers, and disciplinary actions for all departmental personnel.

Conducted meetings for all levels of staff on such issues as employee benefits, organizational restructuring, strategic planning, budgets, retirement planning, etc.

Stakeholder Management

Represented organizations before various external audiences and stakeholders, such as federal, state and local governmental agencies, print and electronic media, industry forums, and outside corporate management.

Participated, and, in some cases, chaired corporate or inter-agency task forces.

Designed and delivered critical public policy presentations to government, industry, and consumer audiences.

Prepared and/or presented testimony before the California Public Utilities Commission, the FCC, the U.S. Congress, and the California State Legislature.

Project Management

Identified critical success factors for several organizational redesign projects.

Wrote detailed documentation for specific portions of operational transfer processes.

Played a central role in the process of securing reaccreditation for two higher education institutions.

Managed a project to correct and improve the research grant financial and reporting processes for a major healthcare nonprofit.

Coordinated projects for a major health insurance company and an optical lens manufacturer to improve corporate financial analysis and tracking processes.

Directed a project for a large retailer to develop better systems for tracking orders from the client’s stores, catalogue, or website, through to vendor fulfillment.

Development and/or Reengineering of Organizational Infrastructure

Analyzed the process flow of a major business market channel for a large financial services company, and developed proposed changes that would support outsourcing of that channel to a third party vendor.

Reengineered the existing operations functions to improve the efficiency and cost effectiveness of delivering services to customers and streamlining administrative processes.

Managed the planning, design, and implementation of a centralized database warehouse platform to support both service delivery and operational functions.

Designed, organized and staffed a new corporate division, with 40 staff, new physical facilities, new computer and communications systems, and a four million dollar annual budget.

Management of Financial Resources, Financial Planning and Annual Budgets

Created new or redesigned existing annual budget models, including creation of individual departmental budgets.

Developed organization specific budget tracking tools.

Directed interdepartmental efforts to measure an organization’s overall financial performance measured against desired strategic goals.

Developed a long-term endowment spending policy and participated in endowment investment strategies.

Worked with corporate controller to improve areas of internal financial controls, expense forecasting and tracking, and financial reporting.

Acted as corporate interface and manager of outside annual audits.

Supervised the budget and expenditure reporting for state and federal grant programs.

Designed and managed major organizational purchasing functions.

Developed the initial outline for a long-term capital-planning model.

Technology Planning

Developed a comprehensive five-year technology strategic plan.

Supervised the design and installation of a new electronic Centrex telephone system.

Identified and developed new opportunities to utilize technology in the support of various organizational strategic goals.

Participated in the design and coordinated the purchasing of new computer systems for a single department and for entire organizations.

Acted as corporate interface and supervised all activities for technology consultants and vendors.

Organizational and Financial Strategic Planning

Developed five-year strategic planning models from the synthesis of existing institutional strategic planning documents.

Directed the successful implementation of new strategic financial planning processes and budgeting models.

Contributed to the development of a five-year strategic plan for two institutions of higher education.

Facilitated the development of a five-year strategic plan for an environmental education nonprofit.

Assisted several organizations in the development of vision and mission statements, leading to the creation of a strategic planning document.

EMPLOYERS:

Private Academic Tutor – Through Multiple Academic Tutoring Organizations (2012-Current)

Tutor adults and children in subjects such as History, English, Math, Business,

Human Resource Management, Science, Literature, Writing, etc.

Tutor students from Grade 9 to University Graduate Programs

Tutor students from China attending high schools in the United States

Brandman University Moreno Valley, San Diego, Ontario Campuses, and Online - Adjunct Instructor (2007- Current)

Masters and Bachelors Programs in Business Administration, Organizational Leadership, Human Resource

Management, and Organizational Development Programs – On Ground and Online

Tiffin University of Ohio – Online Adjunct Instructor (2010 - 2013)

Bachelors and Masters Programs in Human Resource Management, Management, Organizational Leadership, and History.

Brandman University - Moreno Valley Campus – Director (2007- 2010)

Manage all aspects of campus student recruitment, student retention, program management, program advising,

facilities management, human resources, stakeholder relations, and strategic planning.

Saint Mary’s University Twin Cities Campus - Adjunct Instructor for Two Masters Degree Graduate Programs (2006-2007)

Masters Programs in Management and Human Resources Management.

Saint Mary’s University Twin Cities Campus - Program Coordinator for Three Masters Degree Graduate Programs (2006-2007)

Provided administrative and technical coordination for the Masters Programs in Human Development, Arts

Administration, and Organizational Leadership.

Major Employee Assistance Program/Lifeworks Provider (2004-2005)

Contract Project Manager (process improvement in EAP provider credentialing, development of provider

networks in “high-need” geographic areas, improvements in provider billing process).

WyStar Global Retirement Solutions(a Subsidiary of Wachovia Bank) – Financial Control Group

(2002-2004)

Defined Contribution Plan Accountant (responsible for daily cash, financial trade placement & reconciliation

functions).

Kelly Services (as a contractor) – Project at GE Financial Assurance Long Term Care Division (2001-2002)

Business Analyst for project regarding outsourcing of a major market channel delivery system.

Saybrook Graduate School (Offering postgraduate degrees in Psychology) (2000-2001)

Vice President for Operations (responsible for all financial, human resources and technology

functions for the organization).

Glide Foundation (Social services nonprofit) (1998-2000)

Chief Financial Officer (responsible for all financial and technology functions for the organization).

Independent Charities of America ( as contractor through IMCOR) (1996-1998)

Interim President/CEO ( responsible for all operational and executive management of the

nonprofit organization).

Santa Clara University (1993-1996)

Director of Financial Planning and Budgets (responsible for all financial planning and budgeting functions for

the University).

Marin County District Attorney (1991-1993)

Chief of Administrative Services ( responsible for all non-attorney service functions such as

personnel, accounting, budgeting, payroll, purchasing, space management, and computer systems).

Pacific Telesis (California telecommunications company) (1964-1990)

Assistant Vice President (various responsibilities in financial management, budgeting, regulatory

and governmental relations, new business development and corporate strategy).

Leading Edge Consulting (1997-Ongoing)

Owner/President (consulting practice areas included strategic planning, long-term financial

planning and budgets, organizational and board development, technology planning, and process

reengineering, federal and state legislative and regulatory testimony preparation).

EDUCATION:

Saint Mary’s University Doctorate of Education Program in Leadership (2006-2007; Degree not Completed)

Saint Mary’s University of Minnesota Masters Program in Management – Masters Degree in Management

(2006)

Iowa State University, Ames, IA – Graduate Certificate in Engineering Economics. (1967)

UCLA, Los Angeles, CA – Graduate studies in History. (1965)

University of Southern California (USC), Los Angeles, CA – BA in History;

Magna Cum Laude/Phi Beta Kappa. (1964)

PROFESSIONAL AND VOLUNTEER AFFILIATIONS:

Co-Chair of Moreno Valley College Community Partners Organization (2010-Continuing)

Saint Mary’s University of Minnesota Twin Cities Campus Alumni Board (2005-2007)

Marin County Management Employees Association (1991-1993)

Business Volunteers for the Arts of Marin County California (Founder and President, 1989-1995)

Marin Arts Council Board of Directors – Treasurer and President (nonprofit supporting the arts) (1989-1999)

Society for College and University Planning (1993-1996)

National Association of College and University Business Officers (1993-2000)

Headlands Institute Board of Directors – Vice President and Treasurer (environmental education nonprofit) (1993-2002)

Yosemite National Institutes Finance Committee (environmental education nonprofit) (1996-2002)

California Association of Nonprofits (1989-2000)

M Squared Consultant Network (1995-2007)

Performing Stars of Marin Board of Directors – President (social services nonprofit serving children of color) (1989-2002)

Women’s Economic Agenda Project Advisory Committee (social services nonprofit serving women of color) (1995-1997)

SOFTWARE SKILLS:

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Microsoft Project

Microsoft Outlook

Blackboard v. 9.1

eCollege

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