Manager Continuous Improvement
Resume:
Ricky Stevens
Margate City, NJ *8402
***************@*****.***
OBJECTIVE:
My goal is to obtain a position that provides for professional growth, advancement and utilization of my potential and abilities. I would like to use my skills and abilities in Quality Management to gain a leadership position in this field.
SKILLS:
• Inspire (create compelling future, develops and motivates, positive influence, celebrates successes)
• Impact (accomplish important work, reliable, executes, and continuously raises the bar)
• Innovate (champion of new ideas, continuous improvement, adaptability, practical solutions)
• Superior reading comprehension, writing ability and oral communications
• Bilingual (English/ Conversational Spanish)
• Self-managing and Effectively Multi Task
• Effective Time Management (Meeting or beating deadlines)
• Attention to detail and Task Oriented
• Group or Team Management
• Delegating / Mentoring / Coaching
• Implementation of organizational goals / initiatives
• Microsoft Word, Excel, PowerPoint Show, Project, Visio and Access 2000
• Outlook / Windows / DAMEWARE Systems
• AMS400 / DOS Systems /SAP
• NWA (Northwest Analytical) Quality Analyst, Quality Supervisor and Quality Manager
• MSA Quantum / JMP 5.1& 9.0 / Infinity QS
PROFESSIONAL EXPERIENCE:
ARC International, Millville, NJ October 2016 – Present
Quality Process Manager / Continuous Improvement Manager
Develop and Implement Process Quality Plans including inspection documents, test procedures and inspection plans
Visit Customers to better understand Critical to Quality attributes and ensure compliance through updating and implementing Process Quality Plans
Statistical Process Control support and analysis to drive Quality and Productivity improvement
Facilitate corrective and preventive action by utilizing Quality tools (Root Cause, FMEA, 5 Why, Fishbone, Gauge R&R and DOE)
Lead cross functional teams in improvement efforts
Conduct Process Audits
BWAY Corporation, Leominster, MA / Dayton, NJ July 2014 – October 2016
Corporate Quality Engineer/Quality Manager
• Responsible for implementation of the BRC Certification Process (GFSI). An ISO Based Food Safety Operating Management System and Program.
• Reduction in Complaint totals from 60 (in 2014) and 35 (in 2015) to 11 (in 2016).
• Process improvement initiatives driven with the use of Statistical Process Control (SPC) and measurement analysis.
• Define project management for new products and projects in regards to customer requirements utilizing tools such as: Process Failure Modes and Effects Analysis (PFMEA), process flow mapping, control plan documentation and Capability Analysis.
• Ensure costs of quality (CoQ) metrics that are aligned with the company’s strategic initiatives, including scrap, rework, returns, appraisal and prevention.
• Establish programs to reduce metrics using continuous improvement tools as well as actively participate in projects that support Lean Manufacturing initiatives resulting in improved profitability, work flow and team performance.
• Utilize and teach Lean tools including 5S, Kaizen, quick changeover, value stream mapping, mistake proofing, process mapping etc.
GENPAK LLC, Carthage TX March 2013 - June 2014
Quality Assurance / Safety Manager
• Facilitated and orchestrated SQF Code 7.1 Certification (Initial Audit Score 98.1)
• Provided process and statistical analysis (SPC) of plant manufacturing performance.
• Administered GMP Policies / Inspections
• Administered Discrepant Material Program and Root Cause Analysis / Corrective Action
• Administered Customer Complaint Program
• Administered Pest Control Program
• Facilitated Performance Improvement Teams
• Implementation of Lean Manufacturing and Lean Tools
• Implemented Internal Management Development and Mentoring Programs
• Facilitated 3rd Party Audits in the Facility
• Implemented Behavioral Safety Programs (Observational/Hazard Recognition)
• Conducted Facility Safety Inspections
• Chaired the Safety Committee and Initiated a second at night
Dean Foods Lynn, MA October 2012 – February 2013
Continuous Improvement Manager
• Acted as an internal consultant for multiple plants to lead, define, and develop continuous improvement activities designed to drive results.
• Coached and championed functions to identify and implement opportunities to improve program and process effectiveness.
• Planned and coordinated training with others who will support the Process Improvement initiatives.
• Lead problem-solving efforts to improve quality and eliminate waste/cost of poor performance at the local level.
• Identified key elements of process improvement and partners with process owners to deliver sustainable and repeatable change.
• Facilitated the development of action plans to variances as identified through the audit process.
• Functioned as facility Continuous Improvement champion regarding tasks, projects, and operations.
• Engaged in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating.
Crown Cork and Seal Inc, USA, Lawrence, MA October 2008 - October 2012
SPC / HACCP Coordinator
• Provided process and statistical analysis of plant manufacturing performance.
• Participated in customer/supplier audits and provide supporting process performance analysis.
• Conducted gauge Stability, R&R and Accuracy studies and SPC training programs
• Supported establishment and monitoring of gauge calibration and maintenance programs
• Led Six Sigma and Lean Process Improvement Teams with primary focus on spoilage reduction and improved efficiencies (Conducted SMED that reduced changeover time by 60% and provided $232K annual savings)
• Conducted Root Cause Analysis/Investigation to Customer Complaints and Non-Conformance product Lead and Facilitated Corrective
• Action/Preventive Action (CAPA) efforts in Customer Complaint Resolutions.
• Completed Corporate Customer Complaints (including Root Cause Analysis) and coordinate Action Items (in customer and corporate databases).
• Implemented Lean Six-Sigma Program Methodologies / 6S Training and Auditing Program.
• Coordinated and Implemented of new processes with Operation and Engineering Team
• Developed and assisted in numerous Best Practices in Quality and Safety.
• Developed and implemented GMP program for location and conducted monthly audits.
• Developed Security Plan, Security training program and conduct monthly audits.
• Prepared location for Qualification and compliance in all SQF and GFSI requirements for auditing.
• Developed extensive Glass and Brittle Auditing Program and conducted monthly audits.
• Developed and updated SOP / SSOP and Master Sanitation Programs.
UniFirst Corporation Nashua, NH October 2004 – October 2008
Assistant Plant Mgr
• Managed 60 employees and coordinated cross training systems to ensure coverage and efficiency levels
• Scheduled Product and directed resources to maintain 98% On Time Delivery (OTD) rate.
• Responsible for the monitoring of Product Making and existing product inventory levels
• Scheduled personnel weekly / reviewed for accuracy submitted payroll via KRONOS.
• Orchestrated in the Qualification and Implementation of ISO: 9001 program and trained personnel.
• Participated in P&L, Annual Corporate Budget Planning and Meetings.
• Responsible for the reduction of overtime by 40% within the location through cross training efforts and Lean Manufacturing principles.
• Developed / coached and mentored employees to improve performance and matching production standards.
• Administered New Employee and Annual Refresher Training
EDUCATION:
University of Massachusetts, Worcester, MA
Bachelors Degree-History/Secondary Education, 3.4 GPA
Chelmsford High School, Chelmsford, MA, 3.3 GPA
TRAINING/CERTIFICATIONS:
OSHA 30-hour Certification
Advanced Safety Leadership Certificate (National Safety Council)
Safety Management Techniques
Lean Six Sigma / Green Belt (120 hr classroom and project)
SQF Code Edition 7.1 Implementation Course – Certificate Number C174628
HACCP Certification (HACCP For Food Processors) – Certificate Number C174098
CPR/AED Trained and current (May 2018)
DOT/UN Training (Current until July 2019)
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