Administrative Assistant Management

Tara R. Nielsen

Phone: 925-***-****

Email: ****.*.*******@*****.***

SUMMARY OF QUALIFICATIONS

** ***** ** *********** ****** sets covering administrative support, account management, documentation, data integrity, data entry, customer- support and business process. Easily adaptable and able to work independently, or within a dynamic team environment.

EXPERTISE INCLUDE

Knowledge in Distribution Software (ERP)

Knowledge of CRM Software

Records Management

Time Management

Data Entry and Integrity

Order Processing

Strong Problem Solving

Account Management

Process Documentation

Business Process

PROFESSIONAL EXPERIENCE

Administrative Assistant

2008 – Present New Horizons Now Corporation

Processed Account Payable and Account Receivables in QuickBooks weekly.

Generated complete, accurate and timely invoices using the accounting software.

Assisted in business license renewals, and or modifications needed by the client.

Provided and gathered necessary documents to the CPA during tax preparation.

Insured adequate business insurance was in place for the corporation and liabilities.

Maintained an organized, secured and accurate filing system.

Account Specialist – Customer Accounts

2004 – 2008 Oracle Corporation

Processed new and existing customer contracts for US and Canada. This included creating new customer accounts and or adding additional products and services to existing Customer accounts in CRM.

Worked closely with our Sales team members on high visibility, multi-million dollar contracts.

Reviewed amendments to, and assignments of, existing contracts for any required changes to the terms and conditions of the agreement within the support systems.

Created business process documents with a global perspective for proper handling of service level agreements across all business locations.

Implemented new business processes and conducted end user trainings.

Created all data management process documents with a global perspective to ensure consistency within my organization.

Data Integrity Analyst – Order fulfillment, Order to Cash

1999 - 2004 PeopleSoft Inc.

Consulted with customers to evaluate and create the best options for upgrade packages and or cross selling of additional products and services.

Creation of orders and monitored through Inventory Distribution system to ensure prompt delivery.

Assisted the shipping department in Quarter end due to high volume software order fulfillment.

Initiated contract amendments and collaborated with outside departments to resolve contract discrepancies.

Continually provided feedback and suggestions to management for overall processes, to better streamline customer experience and ensure organization effectiveness.

Functional Subject Matter Expert

Aug 2001 – June 2002 PeopleSoft Inc. Implementation of PeopleSoft Inventory Distribution System – PeopleSoft Inc

Selected by senior management to represent the organization acting as the business lead, during the implementation of PeopleSoft Distribution application software. Gained experience in project management, requirements gathering, fit/gap processes, functional modification design, and end user training.

Responsible for coordinating and planning activities where shared data and enterprise business processes might be impacted.

Assisted in the development and design of system modifications based on the needs of the business.

Assisted in coordinating system testing with Inventory, fulfillment and stock requests.

Involved in the usage analysis, setup, and decision of appropriate stock levels.

Created go-forward processes to ensure stock levels remained adequate and material was fulfilled in a smooth and streamlined manner.

Researched and identified possible “show stopper” issues that could prevent system go-live.

Created training materials and conducted training for end users prior to system go-live.

Created and conducted project status presentations to upper management prior to system go-live.

Created and conducted weekly status updates to present to the team members.

Successfully met our production date by completing key items, system testing, critical fixes and enhancements.

Provided post production support for the organization after system go-live.

Administrative Payroll/ Attendance

1997 – 1999 Pacific Bell Information Services

Worked directly with the attendance manager and Human Resources to ensure consistency within in the department.

Responsible for keeping accurate records and daily attendance records for 200 + agents.

Reported any discrepancies between analyst time cards and system logins.

Submitted all payroll time sheets to our Payroll department.

Prepared all resignation, terminations and leaves of absence paperwork.

Presented to new hire orientation regarding department standards, weekly timesheets and attendance policy and adherence.

Customer Service Analyst

1997 – 1997 Zacson Corporation / Pacific Bell Information Services

Trouble shooting and fixing system voicemail problems for residential and business customers.

Promoted additional sales offering new products to enhance their voice mail systems.

Ability to multi-task in a very high pace environment with heavy phone and computer usage.

Trained and mentored service analysts promoted to business voicemail service.

Promoted from analyst to Administrative Payroll within a year.

Data Maintenance Coordinator

1995 – 1997 Thrifty Payless Inc.

Collaborated with venders to ensure adequate on hand inventory.

Responsible for receiving and scanning of all supplier deliveries.

Processed all AP and AR daily.

Maintained overall product pricing and responsible for any pricing discrepancies.

Prepared daily reconciliation for cashiers tills for close out.

In charge of preparation and release of store funds for armored pick up and transfer.

Was promoted by management from cashier to Data Maintenance Coordinator within 5 months of being hired.

Other Accomplishments

Professional Training/Workshops/Conferences/Awards:

Completed Customer Interaction Training course, June 2003.

Recipient of multiple service awards on behalf of my clients as well as internal departments during 2000 thru 2004.

Recipient of multiple letters of accommodation from the project Implementation project team for the PeopleSoft Distribution System.

Participant of Oracle Open World in San Francisco- provided customer demo and Q&A sessions regarding organization and system navigations 2006 and 2007.

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