System Engineer

Jordan R obison

530-***-****

******.*******@*****.***

linkedin.com/in/robison

OBJECTIVE

I enjoy working in a challenging and fast paced agile environment.I am always pushing myself to the next level and working to expand my skills.I enjoy a challenge and will take any task head on and see it to completion.I strive to work with the brightest minds in the industry.

EXPERIENCE

ClearData, A ustin, T x- A WS C loud s upport E ngineer June 2 016 - Current

Amazon A WS e xperience l everaging A PIs f or provisioning/management,Scripting e xperience, J SON e xperience p referred, DRCS/SCM e xperience ( Git),Experience w ith a utomation t ools ( i.e. C hef, Puppet, S altStack, J enkins, o r o ther),Experience w ith m ySQL a nd S QL S erver databases,Familiar w ith c ommon n etwork p rotocols – H TTP, S SH, S NMP, DNS, R DP,Network a ppliance d eployment,Excellent t roubleshooting a nd documentation s kills,act a s a n e scalation p oint f or c ustomer i ssues, H ands-on experience w ith m onitoring t ools, i ntrusion d etection m echanisms, a nd vulnerability a ssessment t ools a nd p ractices.Security f ocused – t he confidentiality a nd s ecurity o f o ur c ustomers’ d ata i s p aramount, E xcellent communication a nd c ollaboration s kills,Setting-up a nd c onfiguring A WS services t o b est p ractices,Automated s oftware d eployment a nd c onfiguration management, D ocumentation o f c ustomer e nvironments a nd b est p ractices, Working i n a m ulti-tenant e nvironment, D ocker, E CS d eployments w as w hat I was k now f or.

Digital C heetah, A ustin,Tx - S ystem A dministrator October 2 015 - June 2 016

Receive,troubleshoot and work with appropriate resources regarding support and development related requests.Track and manage all requests through help desk software (Zendesk)and agile project management software (JIRA)Identify and escalate situations requiring urgent attention.Track internal progress of development requests, fixes,and enhancements and generate progress reports to clients when necessary Freelancing

March - 2015 O ctober - 2 015

As a freelancer I have had many different roles.I have done System Administration, Managing servers,working with VM,helping build websites,Technical Support,and Technical Support Documenter.I have also supported help with office networks,building a data room,and troubleshooting email issues to recovering data from backups. Atlassian, A ustin,Tx C loud S upport E ngineer June 2 014 - J an 2 015

SKILLS

AWS, E CS, J IRA, W orkflows,

Confluence, B amboo, J enkins,

Salt, A nsible, C hef, G IT,SVN,

Docker, V Mware, H yper-V

Configuration, A pache, E xim,

postgresql,Java, M ySql,PHP5,

Nagios,

CMS, M igrations, L inux, D DoS

attacks, S pam, N etworking,

Cisco r outers, I dentifying

performance i ssues, E mail,

DHCP, S SH,SFTP,

Volunteer/AWARDS

Little P ink M onster ( A rt

Gallery) - Austin T exas

Star P rogram – O vid-Elsie

School S ystem, E lsie, M ichigan

AT&T P erfect Q uality C lick l ink

LANGUAGES

Bash,Python, P erl, H TML,CSS

EDUCATION

Lansing C ommunity C ollege,

Lansing,Mi

Sept. 2 003 - J an 2 005

Providing best in class support to Atlassian OnDemand products -JIRA,Confluence,JIRA Agile,JIRA Service Desk,HipChat,etc.And working with SaaS team to provide model of Legendary Support through Process experiments and continuous improvement. AT&T G lobal S ervices, A ustin,TX N etwork C ontrol Engineer/NOC

Jan 2 012 - J une 2 014

Troubleshooting and managing all NMDs (AT&T WiFi Services proprietary designed server),circuit hardware,switches,APs and other devices with different retails.This also included troubleshooting certain AT&T WiFi Services on the NMD including Palantir, Aolserver,FFP (custom firewall )and DHCP.Assisting customers with their internet service problems and initiates calls to various support organizations as needed. Responsible for McDonald's nighty reports (RTS report ) HostGator, A ustin,Tx L inux A dmin/Security Nov. 2 010 - J an 2 012

Started as a chat tech and quickly moved into a Systems Administration role resolving a wide range of issues with CMS applications and server issues.Later moved into a Security role tasked with maintaining the health and integrity of over 10k servers and responding quickly to compromised accounts providing 100%service assurance.

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