Project Manager Management

James M. Laub

** **** ********, *********, *** Hampshire 03033

603-***-**** ********@*****.***

Summary

Top performing Project Manager with expertise in the formulation and execution of complex project plans, budgets and schedules. Trained and experienced in both waterfall and agile project methodologies. Adept at defining and documenting strategic business requirements and processes and in the development and implementation of integrated system solutions. Skilled at providing in-depth presentations to senior management and effectively communicating with personnel at all organizational levels. Detail and team oriented with experience in matrix and non-matrix project environments.

Representative Achievements

Led effort to integrate an income annuity illustration platform with an application processing system to enhance the client experience and reduce Not-In-Good Order (NIGO) applications by 2%.

Business project lead for implementation of a new category of income annuities, providing an enhanced solution for a significant segment of our client base while generating over $500M in annual sales.

Hand selected to lead decommission project with Fidelity’s most challenging large market payroll client, which was delivered on schedule and 15% under budget.

Project manager for an industry-leading variable annuity product development effort. Managed critical prospectus development, SEC and State filing, system development, and back-office process definition efforts resulting in 10 figure annual sales.

Professional Experience

FIDELITY INVESTMENTS, Merrimack, NH 2003 – 2017

Director, IT Planning (2015 – 2017)

Provide direct support to IT Executives by developing strategic and operational support for all aspects of managing IT as a business. Responsible for maturing and elevating the level of financial rigor, program management, IT portfolio performance, analytics, reporting, communication and governance.

Led multi-year planning and annual operating budget and business planning activities for an IT organization with a $90M annual budget.

Responsible for monitoring, decomposing, understanding, and explaining financial variances and IT expenses to senior management.

Coordinated and contributed to a variety of management reporting venues including executive and team scorecards, program status, IT Blueprint adherence, financial reports, etc.

Worked with program leads, functional managers, executive management and HR to optimize staffing and use of resources.

Director, Project Management, Fidelity Investments Life Insurance Co. (2011 – 2015)

Project Manager for strategic business initiatives. Primary functions included assembling a team, developing project plans, tracking progress, managing changes, and delivering on time and within budget. Established clear decision making and communication processes and responsible for driving resolution of critical project issues.

Led effort to integrate the Fidelity Investments Life Insurance (FILI) income annuity illustration platform with an application processing system to enhance the client experience and reduce Not-In-Good Order (NIGO) applications by 2%.

Business project lead for implementation of a new category of income annuities, providing an enhanced solution for a significant segment of our client base while generating over $500M in annual sales.

Led integration effort to allow for the download of variable deferred annuity contract data into an industry leading commercial financial planning tool.

Director, Implementation, Fidelity Human Resources Services Co. (2006 – 2011)

Project Lead for Human Resource Service outsourcing implementations. Client facing position responsible for driving the definition, documentation, development, test and execution of client requirements for HR Service Offerings. Managed matrixed teams of Subject Matter Experts, Functional Leads, and Business Analysts on large client implementation efforts.

Hand selected to lead decommission project with Fidelity’s most challenging large market payroll client.

Project lead for implementation of third-party talent management suite for one of Fidelity’s largest HR Outsourcing clients.

Transition Lead of HR-Payroll transition activity for the Bank of America-MBNA merger project, handling one of FHRS’s largest and most demanding clients.

Director, Program Management, FILI (2005 – 2006)

Senior Systems Project Manager, FILI (2003 – 2005)

Managed strategic projects from inception through completion. Responsible for managing complex projects, in a matrix organization, typically including significant system components.

Project manager for two annuity product development efforts, managing critical prospectus development, SEC and State filing, system development and back-office process definition efforts.

Developed repeatable process for implementing annuity products with insurance business partners, reducing standard implementation times by 25%.

PC CONNECTION, INC., Merrimack, NH 1999 – 2003

Director of Supply Chain Operations (2002 – 2003)

Director of direct and matrix resources responsible for the development and implementation of the company's supply chain management strategy. Worked with Senior Management, Purchasing, and the Information Systems department to meet the Supply Chain Operations team’s primary goal of defining and implementing optimal order fulfillment models in support of the company's business strategy.

Developed alternate fulfillment method to auto-source product that is out of stock in PC Connection’s distribution center. Led to additional $5.1M in Q1 revenue.

Developed program to measure trading partner performance metrics. The new program highlighted a previously unknown delay in Purchase Order transmission times that was dramatically reducing same day fulfillment capability.

Director of Special Projects (2001 – 2002)

Liaison to Senior Management for key strategic initiatives. Responsible for taking new business concepts from an initial feasibility study all the way through operational implementation.

Defined and led effort to develop a cost loading program aimed at loading procurement related and carrying expenses into the unit cost of product and enhancing gross profit margin. Led to an immediate 23% increase in gross profit margin from Q3 2002 to Q4 2002.

Led team of 50 plus business and technical resources to launch a reorganized business unit focused on Sales to the Government and Educational sectors, complete with new branding, organizational structure, and system support.

Strategic Development Project Manager (1999 – 2001)

Project leader for key strategic initiatives defined by senior corporate executives. Developed project functional requirements documentation and managed cross-functional teams from project inception to post-mortem analysis.

Effectively managed a large-scale project to develop a virtual inventory model with two major distributors of IT products.

Led project to define and design of new browser based product locator application for use by over 1000 sales and customer service and technical representatives.

Hand-picked to manage a team of E-Commerce project managers tasked with the tactical implementation of all E-Commerce Marketing projects.

HANSCOM AFB, Bedford, MA 1996 – 1999

Senior Program Manager, Network Management and Information Protection Systems (1998 – 1999)

Managed a $45M project to design, purchase and implement an information protection and network management system for 107 Local Area Networks, worldwide, within a 12-month period. Managed two major contracts with system integrators – both Fortune 500 companies – and was responsible for program budget, schedule and performance.

Supervised an in-house team of 10 communications engineers.

Program Manager, Secure Data Link Program (1996 – 1998)

Led a 20 member team in all aspects of a $107M tactical data link acquisition, integration, support, and deployment for the US Army and Allied Nations. Administered three contracts with two major defense firms, managing all cost, schedule and performance issues.

LOS ANGELES AIR FORCE BASE, CA 1992 – 1996

Mission Manager, Small Space Launch Vehicle Program (1994 – 1996)

Directly responsible for the planning and execution of three space launch missions to place experimental satellites into low earth orbit.

Project Manager, Small Space Launch Vehicle Program (1992 – 1994)

Member of a team of engineering, integration, contracting, configuration, and financial experts. Implemented acquisition direction, reviewed proposals, and developed schedules to meet program requirements.

Education and Professional Development

Masters in Business Administration, Chapman University, Orange, CA (1996)

Bachelor of Science, Mechanical Engineering, Georgia Institute of Technology (Georgia Tech), Atlanta, GA (1991)

Program on Negotiation, Harvard University (1996)

Squadron Officer's School, US Air Force (1996)

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