Microsoft Office Administrative Assistant

PROFESSIONAL EXPERIENCE

Maryland State Dept. of Education - Division of Rehabilitation Services (DORS) – Wheaton, Maryland

January 2015-November 2016

Administrative Assistant

●Maintained and managed DORS’ clients’ files by updating information pertaining to the resources and services they receive

●Filed documents into consumer files according to policy and procedure

●Screened incoming calls and direct them to the assigned staff member and/or office supervisor

●Responded to telephone inquiries from prospective and current DORS clients

●Scanned clients’ documents into the AWARE system and upload into case files

●Prepare orientation packets for counselors

●Completed consumer applications via telephone and other duties assigned by supervisor

●Entered payments for the authorized vendors utilized by the Maryland State Department of Education (MSDE) and submit payment log to the accounting department

●Added new Referral consumer information into database in order for new applicants to receive services and resources

Equal Employment Opportunity Commission - Washington, DC April 1986 – September 2012

Secretary

●Performed a variety of secretarial duties reporting to the Division Director and the Office Director

●Assessed needs of callers and visitors and directed to the appropriate staff person or office

●Prepared packets of materials used in Congressional Hearings in a deadline-driven environment

●Gathered documents, photocopied, collated and distributed finished products

●Verified statistical information by comparing hard copy to digital format for government websites

●Compiled statistical data for 396 Reports, Director's Report, and ad hoc requests; disseminated reports to field offices

●Maintained and updated a divisional filing system of all work projects

●Expertise with both Federal Personnel Payroll System (FPPS) and QuickTime Payroll System

EDUCATION

Montgomery College - Takoma Park, MD May 2015

Electronic Health Record Management Certificate (3 month course)

University of Maryland University College - Adelphi, MD March 2014

Certificate of General Studies

TECHNICAL SKILLS

Proficient in Microsoft Office Suite - MS Word, MS Excel, MS Outlook

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