Manager Management

S HANICA V . DOWELL

*******.******@*****.*** 414-***-**** linkedin.com/in/shanicadowell Katy, TX 77450 Administrative Professional

Performance-driven and results-oriented professional with extensive experience in organizational support, project management, personnel supervision, office management, marketing, meeting and event planner. Exceptional verbal and written communications skills, highly organized, and effective in the management/coordination of critical projects. Areas of expertise include:

Educational Experience

Bachelor of Science in Management

Milwaukee School Of Engineering (MSOE), Milwaukee, WI Professional Experience

Sojourner Family Peace Center, Milwaukee, WI 2016 - 2017 Education Center Manager

Promoted the use of the new facility through community engagement and outreach, and relationship development. Handled all aspects from: maintaining constructive relationships with stakeholders and partners, preparation of budget for operations, collected fees, kept track of event finances, provided monthly finance reports to CFO, assisted with planning and coordinating annual fundraisers and youth summits, provided on-site management of events and secured additional staff or volunteers to assist when needed, and provided monthly reports on usage, operations, and performance.

Key Contributions:

Successfully hosted nearly 2,000 meetings and events within the first year in the facility, provided tours, and connected individuals with the mission

Successfully developed room rental policies and procedures

Successfully developed new website information for use/rental of the Education Center in the facility

Successfully developed new meeting room reservation system using Microsoft Outlook Resources Calendar, communicated a current schedule of reservations to determine availability for bookings, and ensures there were no conflicting events

Executive Director, Inc., Milwaukee, WI 2012 - 2016 Meetings Manager

Promoted to Meetings Manager within two years. Oversaw and facilitated all aspects of meeting planning from site selection, vendor negotiation, event registration, marketing, onsite staffing, and post-event reporting. Served as primary liaison for assigned committees, including scheduling conference calls, preparing meeting minutes, assisting with correspondences and projects. Primary contact to meeting attendees for meeting registrations, housing arrangements, and special accommodations.

Key Contributions:

Planned and organized annual meeting and special events for 500+ attendees

Developed comprehensive Request for Proposals for venues and contract negotiations

Guided the Program Chair and Committee members of the annual meeting with organizing the programs and speakers

Meeting & Event Planning

Social Media Management

Website Management

Budget Management

Marketing Management

Report & Document Preparation

Spreadsheet & Database Creation

Program Development

Relationship Development

Records Management

Customer Service Specialist

Office Management

S h a n i c a V . D o w e l l P a g e 2

Succeeded working with the executive team to manage $400K budget for the annual meeting Administrative Manager

Provided administrative support to the Council Members and the Executive Director by preparing and coordinating meeting materials, conference calls, drafting and distributing meeting minute and correspondences. Assisted the Executive Director with pre-meeting logistics planning and on-site meeting implementation such as: securing meeting space, food and beverage selections, sleeping room accommodations, and poster/exhibit/signage placement. Managed certification process including: assistance in processing standardized exams, processing on-line exams, processing workshop applications, communicating exam results, and updating database Key Contributions:

Successfully administered the launch of client’s new website

Managed membership processes, including processing of membership applications, maintained membership records and database

Marketing representative at exhibitor events/conferences and traveled to offer support to course instructors during accreditation courses/workshops

Developed marketing materials for annual meeting publications and promoted meeting via journal advertisements and social media

M&S Clinical Services, Inc., Milwaukee, WI 2007 - 2012 Office Manager/Executive Assistant to CEO

Promoted within first year; taking on the full responsibility of coordinated all office functions and supervising part-time administrative team and interns. Served as executive assistant to the chief executive officer; handling written correspondences, responding to all messages, and scheduling appointments. Key Contributions:

Successfully passed annual audit two years consistently with no findings

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

Saved thousands of dollars by analyzing and merging telephone, fax, Internet, and mobile phone billings Hilton Milwaukee River Hotel, Milwaukee, WI

1999 - 2006

Front Desk Manager

Repeatedly promoted during 7 1 2 years tenure. Led, trained and supervised 5-7 guest service team members, managed front-end operations to ensure friendly and efficient transactions at checkout, and fostered an environment in which guests enjoy high levels of service and employees were motivated to deliver top performance. Liaised room and group reservations with sales department to develop a growing customer base. Key Contributions:

Co-lead drive of 10% increase in customer satisfaction (as measured by customer surveys in 2005); regularly singled out on comment cards for “going above and beyond expectations” and “providing outstanding service and attention to guests”

Created automated daily report that reduced overbooking guest rooms and provided management with financial reports

Recognized for ability to quickly establish rapport with customers, up-sell guest rooms and built a loyal clientele

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