Help Desk Microsoft Office

ESTHER YAUN

******@*****.*** 803-***-**** *** Edinburgh Ct. Warrenville, SC 29851

Objective

Dedicated Help Desk professional with proven communication and problem-solving skills seeking to apply my skills in I.T. help desk support position.

Education

Bachelor of Science

Virginia Tech, Blacksburg, VA

Experience

Aiken Regional Medical Centers

Information Systems Help Desk Support November 2006 – September 2017

Coordinated IS department workflow by receiving user requests and trouble calls, then assigning them to IS Department personnel at appropriate

Assigned and tracked the status of IS department projects

Documented corrective actions taken to correct help desk tickets

Assisted others to perform troubleshooting and repair of IS related equipment

Provided basic IS equipment operation training to associates and other end users

Provided administrative support to the IS department

Identified and communicated potential issues or problems

Maintained and updated IS department equipment inventories and equipment configuration record

Participated in IS department in-house ongoing training process

Took ownership of sending and tracking patient information access audit paper work between the IS department and managers and supervisors throughout ARMC

Aiken Regional Medical Centers

Department Secretary, Laboratory January 2003 – November 2006

Organized and distributed Pathology reports

Corrected reports as required

Implemented system to store old reports on DVD

Organized reports from outside sources

ESTHER YAUN

******@*****.*** 803-***-**** 529 Edinburgh Ct. Warrenville, SC 29851

Skills

- Experience providing technical support in an 800+ user environment

- Microsoft Office Suite

- Troubleshooting computer issues

- Communication and people skills

- Organized and detail-oriented

- Designed and implemented process to audit EMR users

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