Patricia A. Smallwood

Phone: 410-***-**** • E-mail: ac2xj8@r.postjobfree.com

Career Summary

To secure a position in the Administrative/Clerical arena, where my proven skills can be utilized and enhanced through a challenging and rewarding position.

Profile

Motivated and personable business professional, with a successful track record of over 10+ years of experience in related field. Diplomatic and tactful. Accustomed to handling sensitive an

confidential records while displaying a professional level of discreetness. Demonstrated ability to produce accurate and timely reports. Flexible and versatile-able to maintain a sense of

composure and efficiency under pressure. Poised and competent with demonstrated ability demonstrate excellent customer service. Thrive in deadline-driven environments. A self-starter, with excellent team-building skills.

Skills Summary

Microsoft Office Suite

Fimware Software

Program for Medical Rehabilitation

Report Preparation

Typing 55 wpm

Data Entry 12,000 ks

Customer Service

Scheduling Meetings

Conducting Follow-

Up Interviews

Insurance Verification

Handling Telephone Inquiries

Excellent Customer Service

Co-pay Collection

Employment History

Becton Dickinson Diagnostics -Hunt Valley, Maryland

Document Specialist – 10/2015 to 09/2016

Reviewed, processed, and released manufacturing documents prepared by scientist in the Research and development (RD) department. Collated, organized, and filed documents including design history files, prepared and completed shipment for long term document archive storage at Iron Mountain, an offsite storage facility, Created and maintained database in Microsoft Excel to track released documents, entered data into spread sheets, Utilized ERP SAP database.

America Works – Baltimore, Maryland 21202

Administrative Assistant - 02/2013 to 04/2014

Typed correspondence at 65 wpm, entered data into various electronic logs. Handled all departmental mail, sorted, entered into database, routed and reviewed a portion for reply. Obtained various reports, sorted and distributed to various departments.

State of Maryland Department of Unemployment Insurance

Office Secretary II, 2/2010 to 06/2012

Obtained reports daily, sorted and distributed to various departments.

Monitored and ordered supplies for the department, utilizing inside and outside vendors.

Maintained check log procedure and processing incoming checks.

Scanned and indexed completed office documents.

Reported directly to Unit Administrator, typed reports, schedules, form letters and memoranda, scheduled meetings and composed meeting minutes and other complex subject matters. Sorted and routed all incoming mail, handled telephone inquiries from employers, accountants, lawyers, etc. Performed a variety of complex secretarial duties requiring a comprehensive knowledge of assisting the Administrator for Experience Rates Unit.

Careers U.S.A. - Baltimore, Maryland

Administrative Assistant, 1/2006 to 1/2009

Lifebridge Health - Baltimore, Maryland 21215

Administrative Assistant

Sinai Rehabilitation Center – 07/2001 – 11/2007

Scheduled various appointments and meetings.

Managed Fimware Software Program for Medical Rehabilitation.

Updated and maintained Policies and Procedure Manual.

Scheduled various weekly and monthly meetings, prepared meeting minutes.

Ensured JACHO and CARF compliance.

Conducted Safety portion of the New Employee Orientation.

Lifebridge Health-Baltimore, Maryland 21215

Levindale Geriatric Hospital and Nursing Home – 7/97 to 6/2001

Clerical Support Specialist

Collected and entered charge ticket data, reviewed tickets for accuracy, and posted final financial reports. Conducted patient chart audits, conducted 30 day follow ups with discharged patients, registered patients’ and collected co-pays, assisted with obtaining referrals.

Education

P.T.C. CAREER INSTITUTE - Baltimore, Maryland 21202

Word Processing Certification

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