Technical Support Customer Service
Resume:
ROYCE A. JEFFERSON, Sr.
Ellenwood, Georgia 30294
*****.*********@*****.***
OBJECTIVE
To provide experience and knowledge within the Information Technology field, that will result in professional and personal growth while utilizing my technical background and customer service skills.
SKILLS
Communication Ability to Work Under Pressure Decision Making Time Management Self-motivation Conflict Resolution Leadership Adaptability
EMPLOYMENT
Quest Diagnostics, Tucker, GA 09/14-09/17
Hardware Coordinator, Sr.
Installed software and hardware.
Maintained and repaired equipment.
Troubleshoot various hardware equipment.
Determined and installed appropriate security measures
Configured hardware networks.
Provided technical support on-site or via phone or email
Georgia State University, Atlanta, GA 07/12-01/14
Data Center Technician, Associate
Monitored and maintained Systems Operations Center and infrastructure.
Updated, analyzed, and resolved troubled tickets in Numara and performed escalations.
Monitored and resolved basic issues related to data center operations equipment including HVAC, electrical power, building management and security systems.
Monitored and resolved computer and networking equipment including servers, routers, switches, and equipment cabling.
Setup, installed, configured, and monitored computer and networking equipment including racking, powering, cabling, and labeling.
Commvault Backup solution, monitors, HVAC systems, Chillers and CRAC units.
Emory University, Atlanta, GA 04/10 – 05/12
Administrative Assistant
Scheduled and coordinated meetings, interviews, appointments, events for supervisors
Organized travel and lodging arrangements for senior management.
Coordinated with various staff for operational support activities of the unit.
Served as liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
Provided technical support for various departments/divisions such as answering telephones, assisting visitors, and resolving a range of problems and inquiries.
Diagnosed and resolved technical hardware and software issues.
Emory University, Atlanta, GA 03/08-07/08
Development Info System Specialist, Sr. (Temporary Service)
Created, maintained, and updated essential records using Access and Excel applications for databases containing more than 200,000 records.
Researched internet and other sources for biographical updates of constituent records.
Created and distributed accurate donor information for development officers, donors, and alumni.
The Carter Center, Inc., Atlanta, GA 11/02-01/08
Courier/Mail Clerk, Sr.
Received shipments of computers and setup connectivity to network.
Trained and supported personnel on hardware and software.
Maintained personal records with confidentiality and integrity.
Processed inter-departmental mail and all other parcels for more than 300 employees.
Assisted vendors with resolving shipping, receiving, delivery tickets, and damaged material problems.
Controlled daily assignments of company vehicles to transport computer supplies.
Made daily bank deposits as required by the Finance department.
Reviewed and approved purchase orders for various departments.
Georgia State University, Atlanta, GA 10/01-11/02
Records Coordinator Assistant
Performed clerical support including filing, typing, and data entry using database applications.
Maintained financial records.
Reviewed and verified statistical reports for accuracy and completeness,
Resolved customer complaints and inquiries in a timely manner
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